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HOTEL POCNA

3.5 star property
Oceanfront hotel with full-service spa, near Tulum Mayan Ruins

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Photo gallery for HOTEL POCNA

Enjoy breathtaking ocean views from this beachfront retreat.
Guests can dine al fresco under a rustic thatched roof, surrounded by palm trees.
Enjoy a peaceful retreat with a large bed and stunning views of the lush landscape.
Relax by the pool surrounded by lush greenery and palm trees.
Experience the tranquil ambiance of Tulum Poc-na Beach Club, where a thatched roof entrance welcomes you to a serene beachfront setting.

Popular amenities

  • Spa
  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Carretera Tulum-Bocapaila S/N, Tulum, QROO, 77780
  • Las Palmas Public Beach
    ‪3 min walk‬
  • Playa Paraiso
    ‪6 min walk‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪63 min drive‬

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Room options

View all photos for Casa Maya Ocean Front with A/C

Casa Maya Ocean Front with A/C | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Maya Ocean Front with A/C

  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 1 King Bed

View all photos for Casa Pocna jungle view suite A/C

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna jungle view suite A/C

9.6 out of 10
Exceptional
(5 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Pocna Family Oceanview suite A/C

Casa Pocna Family Oceanview suite A/C | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna Family Oceanview suite A/C

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casa Pocna Master plunge pool panoramic view

Casa Pocna Master plunge pool panoramic view | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna Master plunge pool panoramic view

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Pocna Jungle view with bathtub

Casa Pocna Jungle view with bathtub | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna Jungle view with bathtub

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Maya Partial Ocean View A/C

Casa Maya Partial Ocean View A/C | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Maya Partial Ocean View A/C

  • 377 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zona Hotelera within a 5-minute walk of Playa Paraiso, HOTEL POCNA is within a mile (2 km) of other popular attractions like Tulum Mayan Ruins. This 22-room, 3.5-star hotel has free breakfast, a full-service spa, and free self parking.

What's nearby

  • Las Palmas Public Beach - 3 min walk - 0.2 miles
  • Playa Paraiso - 6 min walk - 0.4 miles
  • Tulum National Park - 4 min drive - 1.2 miles
  • Playa Ruinas - 7 min drive - 1.2 miles
  • Tulum Mayan Ruins - 7 min drive - 1.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 58 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬10 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪La Fiesta Mexicana - ‬10 min drive
  • ‪Playa Pescadores - ‬10 min walk

About this property

HOTEL POCNA

Oceanfront hotel with full-service spa, near Tulum Mayan Ruins
Guests of HOTEL POCNA enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a terrace, laundry facilities, and a garden.
Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Balconies, ceiling fans, and laptop-compatible safes are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a mud bath. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A beach bar
  • A restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Mud bath
  • Outdoor treatment areas
  • Spa open daily
  • Treatment room

Accessibility

  • Elevator

More

  • 2 floors
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's air conditioning system is available from 8 PM-10 AM only.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 158 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • No cribs or infant beds are available.

Property is also known as

Hotel Poc Na Tulum
Poc Na Tulum
Poc Na
Hotel Poc Na
HOTEL POCNA Hotel
HOTEL POCNA Tulum
HOTEL POCNA Hotel Tulum

Frequently asked questions

Is a free cancellation option available at HOTEL POCNA?

HOTEL POCNA provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to do close to HOTEL POCNA?

This hotel is situated in Zona Hotelera, just steps from Las Palmas Public Beach, and within a 10-minute walk of Playa Paraiso and Jaguar Park. You'll also find Tulum Mayan Ruins and Tulum National Park within a short drive.

Is parking available on site at HOTEL POCNA?

Yes, self parking is offered for free at the hotel.

Is there a spa at HOTEL POCNA?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, couples treatments, and detox wraps.

Does HOTEL POCNA have a casino on the premises?

No, HOTEL POCNA doesn't have a casino.

Is there an indoor pool at HOTEL POCNA?

No, there is no indoor pool at this hotel.

Is HOTEL POCNA good for couples?

This beachfront hotel offers many amenities for couples such as a beach bar and a restaurant with some guestrooms featuring private plunge pools.

Are there hot tubs at HOTEL POCNA?

No, this hotel doesn't have a spa tub.

Does HOTEL POCNA feature a restaurant that includes a breakfast menu?

Yes, HOTEL POCNA serves free full breakfasts each morning from its restaurant.

Does HOTEL POCNA allow pets to stay free of charge?

No, pets aren't allowed at HOTEL POCNA.

Are there connecting rooms at HOTEL POCNA?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to HOTEL POCNA?

The closest major airport to HOTEL POCNA is Tulum Intl. Airport (TQO), which is 28.5 mi away (58 minutes by car).

Are there rooms with balconies that I can book at HOTEL POCNA?

Yes, every guestroom at HOTEL POCNA comes with a balcony with some featuring ocean or garden views.

HOTEL POCNA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 258 reviews
Rating 8 - Good. 69 out of 258 reviews
Rating 6 - Okay. 27 out of 258 reviews
Rating 4 - Poor. 12 out of 258 reviews
Rating 2 - Terrible. 11 out of 258 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach, great service upon check in and out. The bar was "closed?" at 5:30pm. Great AC and mostly private patio, cute trails and beautiful beach. Clean and comfortable room, no tv but didn't miss it. French toast was incredible for breakfast. Lots of available beds on the beach area. Cool water available from the front if you run out.
Stayed 1 night in Sep 2024

10/10 Excellent

Kera

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Erin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and felt like you were in the jungle. The beach was absolutely gorgeous. The hotel was quiet and did not have rowdy patrons. Front desk service was excellent and addressed any concerns quickly. Would definitely recommend for a relaxing, low key vacation. Areas of improvement include more attentive restaurant service, stronger alcoholic beverages, water/hot water consistency, drinking water stations could be placed throughout the property, and more accurate advertising of property amenities. There were areas of the property included in the resort map and website that were not open/accessible (market, beach club, Cleo, lancava, kids club, Berna).
Stayed 4 nights in Dec 2023

10/10 Excellent

Aelxey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice rooms, amazing beach. Front desk guys are great!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service
Great location great rooms great staff great experience
Stayed 2 nights in Feb 2023

10/10 Excellent

Zaira Beltran, Tucson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No TV
Stayed 6 nights in Sep 2022

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This resort is MAGICAL, and the staff is so far above and beyond that I can’t even put into words how amazing each and every one of them were. So kind and bent over backwards all day, every day. Five stars aren’t enough.
Stayed 5 nights in Sep 2022

8/10 Good

bertrand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at Poc Na, from the checking to the last day. Very nice team working there, superb beach, 3 dining options, breakfast with an amazing view. And one more time, great team!
Stayed 5 nights in Aug 2022

10/10 Excellent

Maria Gadalupe Fernandez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really good and friendly. The room was really clean. The food was really good at the restaurants.
Stayed 5 nights in Aug 2022

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at hotel poc na it was clean and the staff was amazing :)
Stayed 5 nights in Aug 2022

8/10 Good

Michelle

Stayed 6 nights in Jul 2022

10/10 Excellent

Itzel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was breath taking! Especially the room with a ocean view!
Stayed 3 nights in Jun 2022

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Test
Stayed 2 nights in Jun 2022

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful.
Stayed 4 nights in May 2022

8/10 Good

alberto, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach a few feet away from our room. Some rooms have a beach view. Only tried one of their three restaurants. Very good. Outdoor restaurant in a jungle setting with cool music playing. Walking distance to the Tulum archeological ruins. Taxi ride into Tulum costs about $15 dollars. During the day from my room I could hear some music playing from the resort next door. However, this would stop at night and was not too bad. The staff was very friendly and helpful.
Stayed 4 nights in May 2022

10/10 Excellent

Michelle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great relaxing beach vacation. Quiet and personal. Staff was friendly and welcoming. Walkable to the ruins and south hotel zone. Felt safe and the restaurants associated were delicious. Would return.
Stayed 5 nights in May 2022

10/10 Excellent

Darienne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited early this month and this was my favorite vacation ever. Absolutely beautiful room with ocean view. Staff were so attentive and helpful. No complaints. Walking distance to Restaurants near by and covid testing center. They really tried hard to keep the seaweed away which is not their fault. I very much appreciated that. I wish there was a pool and wifi in the rooms when outside was too hot but vacations aren’t meant to be spent on your phone so I get it. I’m definitely returning. Food was amazing too!
Stayed 5 nights in May 2022

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff!
Stayed 3 nights in May 2022

10/10 Excellent

Josue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Quiet and tranquil. The food was also great. Close to everything you need. It was like a paradise here. I will be returning again. Gracias. Thank you!!
Stayed 4 nights in May 2022

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great vacation place

Fantastic hotel in the beautiful town of Tulum. The place is just gorgeous and the crew is super nice.
Stayed 3 nights in Apr 2022

10/10 Excellent

Linette, Bronx

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble place, from the front desk staff to everyone that works here, Amazing view. Would definitely be back.
Stayed 1 night in Apr 2022

10/10 Excellent

Despina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel very clean and comfortable. It is quiet and relaxing. The staff were super helpful and attentive. The restaurant was also good, I would only say the dinner options are limited. Overall had an amazing stay.
Stayed 4 nights in Apr 2022

10/10 Excellent

Sofia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and the hotel in general. Couldn’t feel more welcomed and appreciated ,couldn’t be more thankful. Each and everyone of them was a blessing to meet and have known . Thank you
Stayed 5 nights in Apr 2022

10/10 Excellent

Kalissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and jungle feel. The breakfast was good and gorgeous views. All the staff was friendly. The only 2 complaints i had were the staff managing the front gate spoke zero english, making it very hard to communicate. The other is we wanted to switch out some fruit on the fruit plate (not have papaya more pineapple) and they said it could bot be done, which it clearly could be. So i wasted 1/2 the fruit, which was unfortunate. Other than that we loved it, and we will be back!
Stayed 3 nights in Mar 2022

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