Eterna Tulum

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Deluxe Pool | Living area | Heated floors

Overview
Rooms
Location
Policies

Very good

Popular amenities

Free WiFi
Air conditioning
Bar
Laundry
Housekeeping

Explore the area

Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760

Place, Hospital de Tulum
‪13 min walk‬
Place, Holistika Art Walk
‪16 min walk‬
Place, Dos Aguas Park
‪17 min walk‬
Airport, Tulum Intl. Airport (TQO)
‪60 min drive‬

Room options

Deluxe

Very good

413 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

Deluxe Plus

Exceptional

City view
413 sq ft
1 bedroom
Sleeps 4
2 Queen Beds
Free WiFi

Suite

725 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Suite Plus Pool

Exceptional

725 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Deluxe Pool

413 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free WiFi

Junior Suite Pool

599 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

About the neighborhood

Tulum

Located in La Veleta within a short walk of Hospital de Tulum, Eterna Tulum is within a mile (2 km) of Holistika Art Walk. This 25-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and a rooftop terrace.

What's nearby

Hospital de Tulum - 13 min walk - 0.7 miles
Holistika Art Walk - 16 min walk - 0.9 miles
Dos Aguas Park - 17 min walk - 0.9 miles
Tulum Beach - 12 min drive - 4.2 miles
Tulum Mayan Ruins - 14 min drive - 4.4 miles

Getting around

Tulum Intl. Airport (TQO) - 40 min drive

Restaurants

‪Vaivén - ‬6 min walk
‪El Aguajito Marisqueria - ‬6 min walk
‪Italdo Pasteleria - ‬6 min walk
‪La Taqueria Pinches Tacos Shop - ‬7 min walk
‪Pepe The Best Taco! - ‬7 min walk

About this property

Eterna Tulum

Eterna Tulum offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 3000 per vehicle one-way, as well as a beach shuttle. The front desk has multilingual staff that can help with concierge services, luggage storage, and securing valuables. Additional amenities include express check-in, express check-out, and laundry facilities.

Guests can stay connected with free WiFi. Other standard amenities include kitchenettes, refrigerators, and microwaves. Change of towels is available on request.

Recreational amenities at the hotel include an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Pool
Hot tub
Spa
Parking included

$44 nightly

Jun 18 - Jun 19

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
24-hour roundtrip airport shuttle on request for a surcharge
Beach shuttle (surcharge)

Food and drink

A poolside bar
A swim-up bar

Things to do

Bicycle cleaning area
Bicycle rentals
Bicycle repair station
Bicycle storage
Outdoor pool

Conveniences

Guidebooks
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance

Business services

Coworking space

Outdoors

Garden
Outdoor furniture
Pool loungers
Rooftop terrace

Spa

In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 steps to reach entrance
Elevator
Front entrance ramp
Well-lit path to entrance

2 buildings
4 floors
At least 80% lighting from LEDs
At least 80% organic food
Built in 2021
Communal living room
Comprehensive recycling policy
Eco-friendly cleaning products used
Electric bike charging
Living plant wall
Local artist showcase
Locally-owned and organized tours and activities
Mosquito nets
Reception hall
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Hypo-allergenic bedding

Bathroom

Private bathroom
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

Champagne service
Chef service
Coffee/tea maker
Cookware, dishware, and utensils
Kitchenette
Microwave
Minibar
Refrigerator
Restaurant dining guides
Stovetop

Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Eco-friendly toiletries
Electrical adapters
Heated floor
Individual decor
Individual furnishings
Iron/ironing board on request
LED lighting
Recycling
Soundproofed rooms
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: MXN 400

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Service animals exempt from fees

Children and extra beds

This property doesn't allow children 18 and younger (only guests older than 18 are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: MXN 2000 per accommodation, per stay
Service fee: MXN 20 per accommodation, per night
A damage deposit of MXN 2000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
Early check-in fee: MXN 400 (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, mobile payments, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

Some water is reused through a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

Property Registration Number 71774021

We should mention

Details about charges, deposits, or other important information:

This property is managed by a private host, not a professional engaged in trade or business.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, mobile payments, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Clothing is optional at Eterna Tulum.
Pool access available from 7:00 AM to 11:00 PM.
Registered guests are the only ones allowed in guestrooms.
Long-term renters welcome.
There are no elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Eterna Tulum Hotel

Eterna Tulum Tulum

Eterna Tulum Hotel Tulum

Frequently asked questions

Are free cancellation options available at Eterna Tulum?

Eterna Tulum provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Eterna Tulum?

As of Jun 17, 2026, prices found for a 1-night stay for 2 adults at Eterna Tulum on Jun 18, 2026 start from $42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Eterna Tulum?

This hotel is situated in La Veleta within a short 15-minute walk of Holistika Art Walk and also 18 minutes on foot from Dos Aguas Park. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Will I be able to park at Eterna Tulum?

Yes, there is electric bike charging and bicycle parking available.

Does Eterna Tulum include a casino?

No, Eterna Tulum doesn't have a casino.

Is there an indoor pool at Eterna Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 11:00 PM.

Is Eterna Tulum good for couples?

There are many amenities for couples at this hotel, including a chef service, champagne service, and in-room massages.

Does Eterna Tulum have a hot tub?

No, there isn't a spa tub at this hotel.

Does Eterna Tulum have a restaurant with a breakfast menu?

No, Eterna Tulum doesn't have a restaurant that serves breakfast.

Will Eterna Tulum allow pets to stay for free?

No, pets aren't allowed at Eterna Tulum though service animals are welcome.

Does Eterna Tulum have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Eterna Tulum?

The closest major airport to Eterna Tulum is Tulum Intl. Airport (TQO), which is 24.8 mi away (40 minutes by car).

Can I book a room with a balcony at Eterna Tulum?

Yes, some guestrooms at this hotel offer either a furnished balcony/patio and a deck/patio where guests can enjoy city views.

Eterna Tulum Reviews

8.2

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Verified

10/10 Excellent

David

Jan 19, 2026

Liked: Cleanliness, amenities

Everything was all rightn

Stayed 1 night in Jan 2026

Verified

8/10 Good

Warsit

Feb 13, 2026

Liked: Cleanliness, amenities, property conditions & facilities

All was good. Water pressure too low, sink and toilet gets clogged easily. Rest all great!

Stayed 5 nights in Feb 2026

Verified

8/10 Good

Linda

Nov 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was. The staff was helpful and my stay was pleasant.

Stayed 4 nights in Oct 2025

Verified

2/10 Terrible

Luna

Feb 19, 2026

Disliked: Cleanliness, amenities

Terrible experience. We couldn’t even enter the hotel. Nobody will open the locked door for you even it’s your first time being there. Btw, No street lights within 500 meters — bring a flashlight.

Stayed 2 nights in Feb 2026

Verified

10/10 Excellent

GUILLERMO

Jul 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel, everything very good, I totally recommend it

Stayed 1 night in Jul 2024

Verified

10/10 Excellent

Katy

Nov 22, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay!

Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.

Stayed 1 night in Nov 2022

Verified

10/10 Excellent

Emily

Feb 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!

Stayed 6 nights in Feb 2024

Verified

4/10 Poor

Alexis

Mar 9, 2026

Disliked: Staff & service

This hotel falsely advertised on the Expedia website. As far as their amenities, the hotel does not have a restaurant or breakfast included in your stay. Nor does it have a swim up bar or lounge. They have one permanent person that works the front desk and he only works from 8am-4pm. We wanted to go out at night & it started raining. We weren’t able to order a taxi with the concierge because no one is there after 4pm. They say that you reach them by what’s app, but no one will respond after 4pm. The water constantly kept getting shut off. They don’t use face cloths or wash cloths. You only get one dry towel.

Stayed 4 nights in Mar 2026

Verified

10/10 Excellent

Miguel

Sep 1, 2024

Liked: Cleanliness

Great atmosphere. Comfy

Stayed 4 nights in Aug 2024

Verified

10/10 Excellent

Salvador

Jan 14, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.

Verified

8/10 Good

Shandon

Apr 27, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible

Stayed 4 nights in Apr 2024

Verified

10/10 Excellent

Leland

Jun 30, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leland

I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum

Stayed 3 nights in Jun 2022

Verified

4/10 Poor

Elysse

Feb 16, 2026

Disliked: Amenities

2.5 - The hotel room looked pretty at first glance and we loved the aesthetic. It’s located very nicely to the downtown area which was nice. However, the little things stacked up and contributed to our low rating. We paid for a nicer room with a small pool on the rooftop, but didn’t even get to use it because they clearly don’t clean them, so it was a waste of money. The cushion covers on the rooftop were also ripped which made a seemingly luxurious experience become a waste of money. We would’ve rented a regular room. No small towels were provided, and even when we asked for some we just got more regular towels (maybe they don’t have them.) The water went off on Thursday and we didn’t receive a response about it until Sunday (thankfully it came back on before then). It’s hard to find someone at the front desk if it’s past 2pm if you need something. I will say housekeeping was there daily which was nice. Oh also, there is no shower curtain so the way the room is set up, everyone will see you showering lol. Overall the room looked nice from afar but the little details ruined it for us. Apart from location, I wouldn’t recommend staying here unfortunately.

Stayed 5 nights in Feb 2026

Verified

2/10 Terrible

Maria L

Mar 23, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.

Stayed 3 nights in Mar 2024

Verified

8/10 Good

Belle

Jan 24, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.

Verified

8/10 Good

Michaele

Mar 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.

Stayed 5 nights in Feb 2025

Verified

10/10 Excellent

barron

Jul 11, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

Verified

8/10 Good

Luis

Feb 20, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)

Stayed 4 nights in Feb 2023

Verified

8/10 Good

Sibylle

Nov 9, 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Cute place in Tulum

Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.

Stayed 1 night in Nov 2023

Verified

6/10 Okay

Brandie

Jan 1, 2026

Liked: Cleanliness, property conditions & facilities

I booked this room last minute and I fell in love with the room. The streets are really bumpy to get here and there are no street lights at night. GPS wasn’t clear on navigating to the hotel. There was no receptionist at the lobby and I kept calling even when I got inside finally I kept calling to check in and recorded a video of the receptionist phone ringing while I was calling it with my other phone until finally one of the receptionist friends who is not a staff there came down to help me access the room. I scored a sweet deal and it had its private little dip pool on the first floor with 3 glass walls from ceiling to the floor one in each room from the bedroom hallway and kitchen. The lighting when the sun starts to go down looks amazing especially at night. And in the daylight, the natural light is refreshing. however there was a problem when I started changing in the bedroom and the room above on the second floor was watching me and kept going to the window and continued doing that all night when they saw, I had the patio lights on. I was really uncomfortable because I like to have the windows open, but I felt like my privacy was invaded because even when I was dressed, they kept walking to the windows to peek. I didn’t even experience the pool because it was full of leaves and the guest that kept peeking made it really uncomfortable. (I’m not sure if it was guest or if it was the staff staying on the second floor because I know the girls kept going up and down).

Stayed 1 night in Dec 2025

Verified

10/10 Excellent

Sheryl Anne

Aug 11, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!

Stayed 7 nights in Aug 2022

Verified

4/10 Poor

katelyn

Apr 23, 2024

Disliked: Cleanliness, amenities

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.

Stayed 3 nights in Apr 2024

Verified

4/10 Poor

Brittany

Nov 21, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness

Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.

Stayed 6 nights in Nov 2024

Verified

2/10 Terrible

Emilio

Sep 5, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas

Stayed 2 nights in Sep 2024

Verified

10/10 Excellent

Jean-pierre

Jun 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Merveilleux

Stayed 6 nights in Jun 2024

Eterna Tulum

Choose dates to view prices

Photo gallery for Eterna Tulum

Reviews

Popular amenities

Explore the area

Room options

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Deluxe

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Deluxe Plus

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Suite

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Suite Plus Pool

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Deluxe Pool

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Junior Suite Pool

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About the neighborhood

Tulum

What's nearby

Getting around

Restaurants

About this property

Eterna Tulum

Similar properties

Collection O Faisano Boutique Luxury Hotel, Tulum Beach

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Eterna Tulum Reviews

Reviews

Very Good

8.2/10

8.4/10

7.8/10

8.4/10

Reviews

10/10 Excellent

David

David

8/10 Good

Warsit

Warsit

8/10 Good

Linda

Linda

2/10 Terrible