Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

8 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
Children's play area - indoor
Breakfast area
Business center

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪3 min drive‬
  • Place, Aktun Chen
    ‪3 min drive‬
  • Place, Dolphinaris Tulum
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(55 reviews)
  • Resort view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • Ocean view
  • 1399 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Nature View

  • Resort view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Partial Ocean View

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Ocean View

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(30 reviews)
  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

7.8 out of 10
Good
(17 reviews)
  • Resort view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Ocean view
  • 1711 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

8.6 out of 10
Excellent
(84 reviews)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ground Floor

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

9.0 out of 10
Wonderful
(27 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Enclave Ocean View Suite-1 King

  • Sleeps 3

Family Ocean View King Room

  • Sleeps 3

Family Room, 1 King Bed, Resort View

  • Sleeps 3

Family Suite, 1 King Bed, Oceanfront

  • Sleeps 3

Presidential King Suite

  • Sleeps 3

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 3

Room, 1 King Bed, Resort View

  • Sleeps 3

Governor Suite King

  • Sleeps 3

King Suite with Ocean View

  • Sleeps 3

Oceanfront Beach Access 2 Queen Room

  • Sleeps 4

Room Standard with Garden View

  • 452 sq ft
  • Sleeps 4

Room Standard with Sea View

  • 452 sq ft
  • Sleeps 4

Room Premium with Garden View

  • 452 sq ft
  • Sleeps 4

Room Premium with Sea View

  • 452 sq ft
  • Sleeps 4

Room Luxury with Garden View

  • 452 sq ft
  • Sleeps 4

Room Luxury with Garden View

  • 452 sq ft
  • Sleeps 3

2 Queen Room with Ocean View

  • Sleeps 4

Two Queen Room with Enclave Ocean View

  • Sleeps 4

Two Queen Room with Enclave Nature View

  • Sleeps 4

Ground Floor Family Room - King Bed

  • Sleeps 3

GROUND FLOOR FAMILY SUITE - KING BED

  • Sleeps 3

King Room with Enclave Nature View

  • Sleeps 3

2 Queen Room with Enclave Partial Ocean View

  • Sleeps 4

King Suite With Partial Ocean View

  • Sleeps 3

King Room With Partial Ocean View

  • Sleeps 3

Nature View Family Room-2 Queen Beds

  • Sleeps 4

Family Room With 2 Queen Beds-Ocean View

  • Sleeps 4

King Room With Ocean View

  • Sleeps 3

Oceanfront Room With Two Double Beds

  • Sleeps 4

Club King Room With Ocean View

  • Sleeps 3

Nature View King Room

  • Sleeps 3

Nature View Two Queen Room

  • Sleeps 4

ENCLAVE OCEAN VIEW - 1 KING BED

  • Sleeps 3

ENCLAVE PARTIAL OCEAN VIEW - 1 KING BED

  • Sleeps 3

Enclave Nature View Suite-1 King Bed

  • Sleeps 3

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About the neighborhood

Tulum

Hilton Tulum Riviera Maya All-Inclusive Resort places you within 2 miles (3 km) of Riviera Maya Golf Club and Aktun Chen. This 735-room, 4.5-star property welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and 9 restaurants.

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 1.8 miles
  • Aktun Chen - 3 min drive - 1.8 miles
  • Dolphinaris Tulum - 4 min drive - 1.4 miles
  • Akumal Beach - 6 min drive - 4.9 miles
  • Xel-Há Park - 7 min drive - 4.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬6 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Thali Restaurant - ‬7 min drive
  • ‪Maiko - ‬7 min drive
  • ‪The Truck - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Guests of Hilton Tulum Riviera Maya All-Inclusive Resort have access to a full-service spa, 8 outdoor pools, and a children's pool. If you plan to drive, free valet parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a 24-hour gym, free WiFi in public areas, and a business center.
65-inch Smart TVs come with digital channels. Bathrooms offer hair dryers and children's robes, and beds sport premium bedding. Other amenities include free minibar items, furnished balconies or patios, and private yards. Housekeeping is available on request.
8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (31 inch wide door)
  • Handrails in hallways (24 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 4 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.
Property Registration Number 009-007-007450/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

Will I find all-inclusive options at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on May 1, 2026 start from $378, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to do around Hilton Tulum Riviera Maya All-Inclusive Resort?

This property is located in Tulum, close to Xel-Há Park, Akumal Beach, and Half Moon Bay. You'll also find Riviera Maya Golf Club and Aktun Chen within a short drive.

Is parking available on site at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yes, uncovered valet parking is offered for free at the property.

Is there a spa available at Hilton Tulum Riviera Maya All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, body wraps, and couples treatments.

Are there luxury amenities available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yes, guests can indulge in luxuries such as 8 outdoor pools, an ocean-view restaurant, and 3 beach bars at this property.

Does Hilton Tulum Riviera Maya All-Inclusive Resort include a casino on the premises?

No, Hilton Tulum Riviera Maya All-Inclusive Resort doesn't have a casino.

Is there an indoor pool at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools.

Is Hilton Tulum Riviera Maya All-Inclusive Resort good for couples?

This beachfront property offers plenty of amenities for couples including 3 beach bars, an ocean-view restaurant, and 8 outdoor pools.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a restaurant with a breakfast menu?

No, Hilton Tulum Riviera Maya All-Inclusive Resort doesn't have a restaurant that serves breakfast.

Will Hilton Tulum Riviera Maya All-Inclusive Resort allow pets to stay free of charge?

No, pets aren't allowed at Hilton Tulum Riviera Maya All-Inclusive Resort though service animals are welcome.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How close is the airport from Hilton Tulum Riviera Maya All-Inclusive Resort?

The closest major airport to Hilton Tulum Riviera Maya All-Inclusive Resort is Tulum Intl. Airport (TQO), which is about 24.7 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28.5 mi away.

Are there rooms with balconies that I can book at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yes, every guestroom at Hilton Tulum Riviera Maya All-Inclusive Resort comes with a furnished balcony/patio and some offer ocean and garden views.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a wedding venue on site?

Take advantage of the wedding venue at Hilton Tulum Riviera Maya All-Inclusive Resort if you plan to say "I do" during your trip.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1087 out of 1945 reviews
Rating 8 - Good. 389 out of 1945 reviews
Rating 6 - Okay. 249 out of 1945 reviews
Rating 4 - Poor. 106 out of 1945 reviews
Rating 2 - Terrible. 114 out of 1945 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Marilyn

Disliked: Staff & service
Stayed 6 nights in Dec 2025

10/10 Excellent

Russel

Stayed 6 nights in Dec 2025

8/10 Good

Pauline Narine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is too big and going back and forth from room to restaurants/ main areas were a nightmare specially with a baby. Shuttles weren’t adequate enough. Rooms were clean, views were great, service was great as well. Food was okay, not the best. Location is good if you’re planning on staying in the hotel. If you wanna see around, it’s not the best place.
Stayed 5 nights in Dec 2025

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No view Of the sea
Stayed 8 nights in Dec 2025

2/10 Terrible

Jawad

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Super upset at the service that was provided the food was horrible. The toilet had to be replaced midday. We were super unhappy with the service and the food. I’ve been trying to reach someone to call me to explain and I have not been able to get a hold of anyone.
Stayed 5 nights in Dec 2025

10/10 Excellent

Meagan

Liked: Cleanliness, amenities, property conditions & facilities
The staff was so kind and helpful. We enjoyed all amenities and thought the food was delicious and the room were very clean.
Stayed 5 nights in Dec 2025

6/10 Okay

Tiago

Traveled with family
Liked: Cleanliness
Room was ok. Tv wasn’t working
Stayed 6 nights in Dec 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful, the shuttles made it easy to get around, everything was very clean, food was good for an all inclusive as well. There are many pools and the beach was better than I expected. There are also amazing views of the water from almost everywhere, and a very unique set up to the hotel with 6 different 3 story sections spread out and all directly on the beach.
Stayed 5 nights in Dec 2025

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2025

6/10 Okay

Raghvendra

Stayed 4 nights in Dec 2025

10/10 Excellent

oscar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
From the time you arrive you are treated like Royalty.the staff goes out of there way to make you feel special..from the guys who cleans the pool to the front desk awesome service ...food & drinks great as usual .Thank you Palomino Family
Stayed 7 nights in Dec 2025

8/10 Good

Nidhi

Traveled with family
Liked: Amenities, property conditions & facilities
Overall resort was good and we enjoyed our stay. Compared to few other resort the evening program was a bit average plus the drinks are not available in the room except beer and even the bars was closing at 12 However I did feel that the staff differentiates basis race - tables were always given in the corner to us, water and/or coffee not served in Vela without asking so many times but other tables would get it immediately Even the house keeping staff were not cleaning the room well or even stocking the mini bar which should be basic
Stayed 5 nights in Dec 2025

8/10 Good

Cesar

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hotel is very clean , food is ok , out off the restaurants the Steak House is the best … Family hotel with no night life.. the beach is beautiful but has lots of big rocks ..overall experience if you’re looking to party/ nightlife entertainment This is not the hotel for you . Other then that I would recommend for families .
Stayed 4 nights in Dec 2025

6/10 Okay

Nitin

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I was staying at the hotel for 2 nights. Initially they did not give us the room we had booked for the first night, when I esclated they did and it was a comfortable one. Half of things are were not included in (all-inclusive) - all inclusive for them meant just eat as much as you like :P Events were not organized well and restaurants were booked already. Their excuse high season for everything. That being said property is nice and has a nice access to beach. It has it flaws but will I come here again may be, but I will be a lot more cautious.
Stayed 2 nights in Dec 2025

10/10 Excellent

Peterline, Bridgeport

Liked: Cleanliness
Upon arrival to the hotel, the staff were amazing and welcoming. Our room
Stayed 3 nights in Dec 2025

10/10 Excellent

Julia

Stayed 7 nights in Dec 2025

10/10 Excellent

Sugriv

Stayed 5 nights in Dec 2025

10/10 Excellent

Hunter

Stayed 3 nights in Dec 2025

10/10 Excellent

Lisa V

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view was AMAZING
Stayed 5 nights in Dec 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous. I wished the walk around the beach was fully from one area to the other. There was a path that was created but there was a lot of trash washed up on to the shore. I wish they would make the entire property a beach.
Stayed 7 nights in Dec 2025

10/10 Excellent

Diana Lyubomirova

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean nice room, very friendly and helpful staff, very good food. We had nice family Christmas
Stayed 8 nights in Dec 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
The bar was very good
Stayed 4 nights in Dec 2025

2/10 Terrible

Raman

Stayed 6 nights in Dec 2025

10/10 Excellent

John

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property will come back
Stayed 6 nights in Sep 2025

10/10 Excellent

diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience; staff was attentive and diligently executed everything from food service to entertainment. Shuttles between lobby and casas were convenient with friendly drivers, though we also found and enjoyed a path along the beach. The room was clean, ocean view suite was stunning. The pool area was great- Jose de Banquete was so hard working as was the staff he led for amazing poolside service Including Dely, Armando and others. The kids room was well equipped, long service hours and very convenient with creative programming. My daughter described Carla as especially kind, but the Entire staff was great! The on-site restaurants offered unique food options and the buffets were reliably good. There was sometimes a wait to be seated but the staff was always kind and accommodating. The onsite coffee and ice cream shop was a real treat. The evening entertainment was high quality and family friendly. Overall, the details are taken care of at this resort. Your only job as a guest is to relax and enjoy. I highly recommend and would happily return!
Stayed 6 nights in Dec 2025