4/10 Malo
Allen H.
16 oct. 2024
Le gustó: Limpieza
Big water issue
The power failed at about 3 am on the first night. In the morning there was no water. We lost half a day on Friday with the inconvenience with no water for 12 people.On Saturday morning, the water was on for a few hours then shut down again and we had no water and was not able to use the bathrooms for 4-5 hours. The tec came out again to fix it and right after he left, the water went back off. We spoke to the host as we were ask to ajust the valve on the water pump, the water came on and after a couple of hours went back off. we ask the host why it kept happening and that this needs to be fixed. The host said someone would call and did not receive a call, but a different repairman came out. This repairman brought the sherriff with him. we can not understand why they were needed. we never experience this before. We were humiliated and would like an explaination as this was very uncomforatable to our guest and kids.The right thing is to refund at least a days charge as this trip was a very big deal and I believe we did not get what we paid for.
Allen H.
Se hospedó 3 noches en octubre de 2024