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Sheraton Surabaya Hotel and Towers

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Photo gallery for Sheraton Surabaya Hotel and Towers

Gazebo
A modern hotel lobby with a curved reception desk, seating areas, and a buffet.
Royal Suite, 1 Bedroom | Living room | Flat-screen TV, toys
Lobby
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261
  • Place, Tunjungan Plaza
    ‪1 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪15 min walk‬
  • Place, Grand City Surabaya
    ‪4 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Smoking

Deluxe Room, 1 King Bed, Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Smoking

8.4 out of 10
Very good
(6 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Smoking

Deluxe Room, 2 Double Beds, Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Smoking

7.4 out of 10
Good
(3 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Smoking

A modern hotel room with a large bed, a flat-screen TV, a walk-in closet, and a bathroom with a glass shower enclosure.

Premium Room, 1 King Bed, Smoking

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, Smoking

A hotel room with two beds, a flat-screen TV, a mirror, and a bathroom visible through an open door.

Premium Room, 2 Double Beds, Smoking

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Club Room, 1 King Bed, Smoking

A modern hotel room with a large bed, bedside tables, a flat-screen TV, and a patterned carpet.

Club Room, 1 King Bed, Smoking

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 2 Double Beds, Smoking

A hotel room with two beds, a flat-screen TV, a small round table with a chair, and a large window with curtains.

Club Room, 2 Double Beds, Smoking

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 Bedroom, Smoking

A hotel room with a large bed, bedside lamps, a wooden nightstand, a TV, and a chair.

Room, 1 Bedroom, Smoking

  • 743 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Bedrooms, Smoking

A hotel room with a large bed, bedside lamps, a wooden nightstand, a TV, and a chair.

Room, 2 Bedrooms, Smoking

  • 1173 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Room, 3 Bedrooms, Smoking

A hotel room with a large bed, bedside lamps, a wooden nightstand, a TV, and a chair.

Room, 3 Bedrooms, Smoking

  • 1485 sq ft
  • 1 bedroom
  • Sleeps 7
  • 3 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom

A modern hotel room with a large bed, bedside tables, a flat-screen TV, and a patterned carpet.

Junior Suite, 1 Bedroom

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom, Smoking

A modern hotel room with a large bed, a bench, a bedside table, and a large window with curtains.

Executive Suite, 1 Bedroom, Smoking

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Royal Suite, 1 Bedroom

Royal Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Royal Suite, 1 Bedroom

  • 1292 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed

  • 2583 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 2 Bedrooms

A modern hotel room with a large bed, a flat-screen TV, a built-in bathtub, and a wooden accent wall.

Club Suite, 2 Bedrooms

  • 388 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Surabaya

Located in Surabaya Center, Sheraton Surabaya Hotel and Towers is adjacent to Tunjungan Plaza and a short stroll from Grahadi. This 5-star hotel welcomes guests with 348 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Centrally located in Surabaya, the hotel is connected to the convention center, and a short walk from Joko Dolog Statue and Surabaya Youth Center.

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 miles
  • Surabaya Plaza Shopping Mall - 15 min walk - 0.8 miles
  • BG Junction - 16 min walk - 0.9 miles
  • Taman Hiburan Rakyat - 20 min walk - 1.1 miles
  • Grand City Surabaya - 4 min drive - 1.3 miles

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 14 min drive
  • Surabaya (SUB-Juanda) - 49 min drive

Restaurants

  • ‪Zenbu House of Mozaru - ‬1 min walk
  • ‪Wee Nam Kee Chicken Rice - ‬1 min walk
  • ‪Daun Lada - ‬1 min walk
  • ‪Nona Manis TP 6 - ‬1 min walk
  • ‪Kimukatsu - ‬8 min walk

About this property

Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 490000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, minibars, and coffee makers are also standard. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 227,480 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kafe Bromo
  • Kawi Lounge
  • Link at Sheraton
  • Lung Yuan
  • Sheraton Club Lounge

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (441 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Facials
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Grab bar in bathtub (39 inches high)
  • Grab bar in shower (59 inches high)
  • Handrails in stairways
  • Lever door handles
  • Low-height bed (28 inches high)
  • Low-height desk (28 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 28 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1995
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 786500.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 227480 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 786500.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 19 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Is free cancellation available at Sheraton Surabaya Hotel and Towers?

Sheraton Surabaya Hotel and Towers provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Surabaya Hotel and Towers?

As of Jul 6, 2026, prices found for a 1-night stay for 2 adults at Sheraton Surabaya Hotel and Towers on Jul 19, 2026 start from $97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sheraton Surabaya Hotel and Towers?

This hotel is situated in Surabaya Center, just steps from Tunjungan Plaza. You'll also find Surabaya Plaza Shopping Mall and BG Junction less than a mile away.

Will I be able to park at Sheraton Surabaya Hotel and Towers?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at Sheraton Surabaya Hotel and Towers?

There is a full-service spa available for guests to enjoy and services include Thai massages and reflexology.

Are there luxury amenities available at Sheraton Surabaya Hotel and Towers?

Yes, guests can indulge in luxuries such as an outdoor pool, 3 restaurants, and an outdoor tennis court at this hotel.

Does Sheraton Surabaya Hotel and Towers have a casino at the property?

No, Sheraton Surabaya Hotel and Towers doesn't have a casino.

Will I find an indoor pool at Sheraton Surabaya Hotel and Towers?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have 24-hour pool access.

Is Sheraton Surabaya Hotel and Towers good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as 3 restaurants and an outdoor pool.

Does Sheraton Surabaya Hotel and Towers have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Sheraton Surabaya Hotel and Towers have a restaurant that serves breakfast?

Yes, Sheraton Surabaya Hotel and Towers has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Sheraton Surabaya Hotel and Towers allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sheraton Surabaya Hotel and Towers.

Does Sheraton Surabaya Hotel and Towers have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Sheraton Surabaya Hotel and Towers?

The closest major airport to Sheraton Surabaya Hotel and Towers is Surabaya (SUB-Juanda), which is 12.4 mi away (49 minutes by car).

Can I book a room with a balcony at Sheraton Surabaya Hotel and Towers?

Yes, some guestrooms at Sheraton Surabaya Hotel and Towers offer a balcony/patio and may feature city views.

Does Sheraton Surabaya Hotel and Towers host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Sheraton Surabaya Hotel and Towers.

Sheraton Surabaya Hotel and Towers Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 203 out of 355 reviews
Rating 8 - Good. 116 out of 355 reviews
Rating 6 - Okay. 21 out of 355 reviews
Rating 4 - Poor. 12 out of 355 reviews
Rating 2 - Terrible. 3 out of 355 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rebi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Great Friendly Staffs
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Mike

Liked: Amenities, property conditions & facilities
Exceptional hotel with ver friendly staff and amazing food.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with shopping and restaurants close by
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and very friendly staff.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Alwiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, the hotel is close to all the attractions
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

eep

Liked: Cleanliness, staff & service, property conditions & facilities
This nice hotel for stay
Stayed 1 night in May 2023
Verified

6/10 Okay

Tsz Wai

Liked: Staff & service
Disliked: Property conditions & facilities
Very old hotel, but staffs are very nice
Stayed 2 nights in May 2025
Verified

10/10 Excellent

SWANDAJANI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, comfortable room
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Close to the mall and a swimming pool.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and Breakfast staff were very friendly and helpful, many thanks an Alfany and his team at the breakfast buffet, it was delicious. A lot of restaurants with great food also in the nearby shopping mall.
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Nenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great, love the ambience
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Manou

Liked: Amenities
Amazing if you have kids visit the mall close to the hotel. There was so much to do.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hospitable unmatched
Stayed 10 nights in Sep 2023
Verified

8/10 Good

Singgih

Liked: Cleanliness, staff & service, property conditions & facilities
Will like to share a staff name call Bodi very helpful and kind.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

Chin Huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just stayed for 2 days. The view at the club room was beautiful in the evening.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the older condominium suites which was ok. It was nice 👌
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strong recommended hotel in Surabaya

The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine

Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Nicolaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super lounge

Most friendly staff you can think. Bought upgrade for 2 to lounge, the free breakfast, high tea, enough very good food and snacks to skip dinner plus wine and drinks. Great value and super service of the lounge staff
Stayed 5 nights in Jul 2022
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Stayed 2 nights in Aug 2023
Verified

2/10 Terrible

PIN HAN

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the room is very smelly, condition really bad
Stayed 2 nights in Feb 2023
Verified

2/10 Terrible

Weifang

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.
Stayed 2 nights in Dec 2022
Verified

8/10 Good

CHUN CHENG

Liked: Cleanliness, staff & service, amenities
我訂的客房，沐浴的地方，沒有活動的噴水，直接從牆壁上灑水下來，很不方便，請接待人員更換有手拿噴水的房間，需補升等房價。 我住那麼多酒店，浴室都有配備手拿噴水的。 喜來登泗水的房間，需改進有手拿噴水的設備。我又住7天，理應免費升等免加價才對。真不會做生意。
Stayed 7 nights in Nov 2025

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