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Ocean Sands Beach Boutique Inn - 1 Acre Private Beach

3.5 star property

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Photo gallery for Ocean Sands Beach Boutique Inn - 1 Acre Private Beach

Front of property
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Exterior
Grand Room, 1 King Bed, Balcony, Ocean View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi

Explore the area

View in a map
3465 Coastal Hwy, St. Augustine, FL, 32084
  • Place, Vilano Beach
    ‪2 min walk‬
  • Place, Usina Beach
    ‪8 min walk‬
  • Place, Tolomato River
    ‪15 min walk‬
  • Airport, St. Augustine, FL (UST-Northeast Florida Regional)
    ‪11 min drive‬

Room options

View all photos for Honeymoon Room, 1 King Bed, Balcony, River View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Honeymoon Room, 1 King Bed, Balcony, River View

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Patio, Pool View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Honeymoon Room, 1 King Bed, Patio, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Patio, Garden View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Honeymoon Room, 1 King Bed, Patio, Garden View

  • Garden view
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Garden View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Accessible, Garden View

8.0 out of 10
Very good
(11 reviews)
  • Garden view
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Patio, Pool View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed, Patio, Pool View

9.4 out of 10
Exceptional
(10 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Balcony, Ocean View

Grand Room, 1 King Bed, Balcony, Ocean View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Grand Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(27 reviews)
  • Ocean view
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Grand Room, 2 Queen Beds, Balcony, Ocean View

8.6 out of 10
Excellent
(20 reviews)
  • Ocean view
  • 288 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Patio, Garden View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Patio, Garden View

9.0 out of 10
Wonderful
(18 reviews)
  • Garden view
  • 288 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Room, Patio, Garden View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room, Patio, Garden View

8.6 out of 10
Excellent
(11 reviews)
  • Garden view
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Family Room, 2 Queen Beds, Patio, Pool View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Room, 2 Queen Beds, Patio, Pool View

8.4 out of 10
Very good
(30 reviews)
  • 288 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Balcony, River View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room, 1 King Bed, Balcony, River View

9.0 out of 10
Wonderful
(25 reviews)
  • River view
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Room, 2 Queen Beds, Balcony, River View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Elite Room, 2 Queen Beds, Balcony, River View

9.0 out of 10
Wonderful
(34 reviews)
  • River view
  • 288 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 Queen Bed, Patio, Ocean View

Club Room, 1 Queen Bed, Patio, Ocean View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Room, 1 Queen Bed, Patio, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 177 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Presidential Room, 1 King Bed, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Presidential Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

St. Augustine

Located in Vilano Beach, Ocean Sands Beach Boutique Inn - 1 Acre Private Beach is adjacent to Vilano Beach and within a 10-minute stroll of Usina Beach. This 29-room, 3.5-star hotel welcomes business and leisure travelers with a private beach, a full-service spa, and free breakfast.

What's nearby

  • Vilano Beach - 2 min walk - 0.1 miles
  • Usina Beach - 8 min walk - 0.5 miles
  • Tolomato River - 15 min walk - 0.8 miles
  • Vilano Beach Pavilion - 3 min drive - 1.9 miles
  • St. Augustine Beach - 17 min drive - 9.8 miles

Getting around

  • St. Augustine, FL (UST-Northeast Florida Regional) - 12 min drive

Restaurants

  • ‪Circle K - ‬10 min drive
  • ‪The Spot - ‬10 min drive
  • ‪The Reef - ‬2 min drive
  • ‪Beaches On Vilano - ‬3 min drive
  • ‪Brisky’s Bbq - ‬7 min drive

About this property

Ocean Sands Beach Boutique Inn - 1 Acre Private Beach

Guests of Ocean Sands Beach Boutique Inn - 1 Acre Private Beach have access to a private beach, a full-service spa, and an outdoor pool. You can take advantage of limited parking, along with limo/town car service. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this beach hotel include free WiFi in public areas, coffee/tea in a common area, and free use of bicycles.
Guests can expect free WiFi and 55-inch flat-screen TVs with digital channels. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hydromassage showers, hair dryers, and designer toiletries. Refrigerators, minibars, and coffee makers are also available.
A private beach and complimentary bicycles are featured at the hotel. Other recreational amenities include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, detox wraps, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

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  • Pet friendly
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 2,989 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 20 mi
  • Limo/town car service
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 5:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Private picnics
  • Tea service

Things to do

  • 18-hole adjacent golf course
  • 24-hour pool access
  • Art gallery
  • Beach yoga
  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle tours
  • Bodyboard
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Hiking/biking trails
  • Outdoor pool
  • Pilates classes
  • Water sports equipment

Family friendly

  • Beach toys
  • Children's games
  • Crib (surcharge)
  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Detox wraps
  • Facials
  • In-room massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 1994
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Freezer
  • Limited room service
  • Minibar
  • Paper towels
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75.99 per pet, per night
  • Food and water bowls and an off-leash area are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 39.99 per night
  • Cribs/infant beds are available for USD 39.99 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50 per accommodation, per stay
  • Service fee: USD 69.99 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75.99 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 39.99 per night
  • Rollaway bed fee: USD 39.99 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:30 PM—-anytime
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Reservations need to be made in advance for golf tee times and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beach Sands Inn
Ocean Sands Beach
Ocean Sands Beach Inn
Ocean Sands Beach Inn St. Augustine
Ocean Sands Beach St. Augustine
Ocean Sands Inn
Ocean Sands Beach Inn
Ocean Sands 1 Acre Private
Ocean Sands Beach Boutique Inn 1 Acre Private Beach
Ocean Sands Beach Boutique Inn - 1 Acre Private Beach Hotel

Frequently asked questions

What can I see close to Ocean Sands Beach Boutique Inn - 1 Acre Private Beach?

This hotel is situated in Vilano Beach within a 10-minute walk of Vilano Beach and Usina Beach. You'll also find St. George Street and Castillo de San Marcos National Monument within a short drive.

How much does it cost to stay at Ocean Sands Beach Boutique Inn - 1 Acre Private Beach?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at Ocean Sands Beach Boutique Inn - 1 Acre Private Beach on Apr 20, 2026 start from $205, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa available at Ocean Sands Beach Boutique Inn - 1 Acre Private Beach?

There is a full-service spa available for guests to enjoy and services include beach massages, detox wraps, and Ayurvedic treatments.

Does Ocean Sands Beach Boutique Inn - 1 Acre Private Beach feature a casino at the property?

No, Ocean Sands Beach Boutique Inn - 1 Acre Private Beach doesn't have a casino.

Is there an indoor pool at Ocean Sands Beach Boutique Inn - 1 Acre Private Beach?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have 24-hour pool access.

Does Ocean Sands Beach Boutique Inn - 1 Acre Private Beach feature a restaurant that includes a breakfast menu?

Ocean Sands Beach Boutique Inn - 1 Acre Private Beach offers free buffet breakfast each morning though there is no restaurant.

Does Ocean Sands Beach Boutique Inn - 1 Acre Private Beach allow pets to stay for free?

Although they can't stay for free, pets are welcome at Ocean Sands Beach Boutique Inn - 1 Acre Private Beach for a fee of USD 75.99 per pet, per night. The property also provides an off-leash area and food and water bowls.

Where is the closest airport to Ocean Sands Beach Boutique Inn - 1 Acre Private Beach?

The closest major airport to Ocean Sands Beach Boutique Inn - 1 Acre Private Beach is St. Augustine, FL (UST-Northeast Florida Regional), which is 7.2 mi away (12 minutes by car).

Ocean Sands Beach Boutique Inn - 1 Acre Private Beach Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 462 out of 721 reviews
Rating 8 - Good. 139 out of 721 reviews
Rating 6 - Okay. 52 out of 721 reviews
Rating 4 - Poor. 29 out of 721 reviews
Rating 2 - Terrible. 39 out of 721 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

tara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, excellent breakfast
Stayed 1 night in Nov 2025

6/10 Okay

yamilka

Disliked: Staff & service, room comfort
Poor and limited ... all processed
Stayed 1 night in Jan 2026

6/10 Okay

Oleg, Apollo beach

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Did not like the remote reception (from India or some other country far away).
Stayed 1 night in Nov 2025

10/10 Excellent

Kurt

Liked: Cleanliness, amenities, property conditions & facilities
Love this place, beautiful beach across the street and everything was spotless and super clean. Breakfast was perfect and close distance to St. Augustine. We will be back!
Stayed 3 nights in Dec 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great 👍
Stayed 1 night in Jan 2026

8/10 Good

Bryan

Traveled with partner
Liked: Amenities
The staff was very helpful and nice! The location was great. Not in Dowtown St Augustine, but close enough. Relaxing property.
Stayed 7 nights in Dec 2025

10/10 Excellent

Darius

Stayed 1 night in Dec 2025

4/10 Poor

MARCELA

Traveled with family
Liked: Cleanliness, property conditions & facilities
The place is nice , but unfortunately the use a virtual receptionist that is in India and is not a personal approach. We were celebrating my husband birthday, and check in was a bad experience, they wanted change us additional fees when clearly my reservation through Expedia include everything and final price. I believe the should have a manager on site or a least on call that can resolve issues that arise with customer service.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sharlet

Stayed 1 night in Dec 2025

6/10 Okay

Mohammad

Traveled with family
Liked: Cleanliness, amenities
At 8.30 most of the food was gone no refill. 4 hot food options done in first 2 hours no refill 1 was trying to count 69 breakfast item that says on web site. Place is clean there is road between facilitiy and beach. Going to beach from facility full of trash under wooden stairs. Public beach side was much cleaner. Staff serving breakfast don’t speak English. Clean facility. But not worth the money.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient check in. Super nice self-serve breakfast, with excellen coffee. We LOVED the beach experience!
Stayed 1 night in Dec 2025

2/10 Terrible

Kathy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
3 adults and 1 child with a 2 queen room. I paid the full price on orbitz expecting the checkin to be smooth sailing and only an incidetal deposit (which was 50 dollars)....noooo. I had to pay a hidden fee of 67 dollars for an extra person to the room. What the heck. Niether orbitz nor their own site display this hidden fee accessible to the paying customer. Be aware!!
Stayed 1 night in Dec 2025

10/10 Excellent

Taewon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent x100 Highly recommended
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast ws subpar-waterery eggs, bacon tastless, gravery very cold
Stayed 2 nights in Dec 2025

10/10 Excellent

MARIANNA

Liked: Cleanliness, staff & service
It was great the bathroom
Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read everything; kiosk check-in. We had great stay, breakfast was lovely, and the sunrise on a private beach experience was amazing.
Sunrise on private beach (winter solstice)
Stayed 3 nights in Dec 2025

2/10 Terrible

Lianet

Stayed 1 night in Dec 2025

10/10 Excellent

Simon

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great beachfront property with everything you need! Pet friendly also beach is pet friendly
Stayed 1 night in Dec 2025

8/10 Good

Davon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were in town for a wedding, and the stay was pleasant. We had to check out early, and unfortunately, we were not able to have breakfast. The facilities and linens were clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The roon and all the property was spotless.. The breakfast is great.
Stayed 1 night in Dec 2025

10/10 Excellent

Krystal, south richmond hill

Stayed 2 nights in Dec 2025

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Only thing was when you turned on tv the volume was at 50 and always on cnn
Stayed 2 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and courteous staff!
Stayed 1 night in Dec 2025

2/10 Terrible

Stacy

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Check in staff was replaced by a kiosk with an associate across the world talking through a screen. We signed the text agreement sent prior to check in stating one fee for a refundable deposit. Upon arrival we were then charged double and have yet to receive our deposit back going on two weeks later. The kiosk associate lied and said it would be credited back to us after we checked out. Also, our room was entered by the cleaning staff AFTER checking in and our thermostat was tampered with. We literally adjusted it when we got there because the room was extremely hot. We had to readjust the thermostat after we got back from dinner. We know it was the cleaning staff because she was standing outside of our room. Our room had already been cleaned prior to us arriving and it did not need attention. We chose a ground for room for handicap accessibility and the bed was so high we had to get a step stool we luckily had in our vehicle to get into the bed due to being disabled! The rooms advertise as sound proof. They absolutely are not! We heard two different dogs barking the entire night! One in the room next to us and one from the second floor. We were highly disappointed and we do not recommend staying here! The morning staff that were in person were wonderful! The kiosk that replaced additional staff is useless!
Stayed 1 night in Dec 2025

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