2/10 Terrible
Az
Traveled with family
Oct 13, 2025
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
No one at front Desk had to wait ages, room was so cold kids and I was freezing no heating:( went to front desk again no one there. Then was told no heating as it’s been switched off till mid October there was no heaters available was given 2 blankets to keep warm? Breakfast was not better was there at just before 9:30 lots of items was not there so had to ask few times and it was few customers doing the same. I heard the lady going crazy at staff in the back saying this not good and to keep an eye on food in the front. Had again to ask for glasses for juice which took ten mins when I had to remind them there was none. 10 they close they closed the front door my son who’s 12 went to toilet just about come back in and the lad shut the door on him which made him walk off had to tell them that was my son. Also while eating breakfast same lady was telling off the boy these tables have to be cleared before you going home as wanted leave before and was told off. We not been here for a bit but was happy with the hotel and service. We spent a lot of money had horrible nights sleep in a freezing room. I never stayed in hotel with out heating:(
Az
Stayed 1 night in Oct 2025
