Having been much delayed prior to our arrival, we were warmly received by the gentleman on Reception, who explained that we'd be getting a complimentary upgrade, on account of our original room already being let. This was most welcome, as were the two magnificent Club Sandwiches we had delivered to our room. They necessitated the use of the gym in the morning, which I found to be well-equipped without being cluttered, and the equipment clean, modern and in good repair. Excellent breakfast buffet: staff charming. Consierge service most obliging in arranging transport to airport.
My only niggle was the bathroom: decor and fittings were a little tired, and at one point, we were concerned that we couldn't get the shower to switch off at all 😬 But that said, this has become our new favourite Southampton stopover, and we'll definitely be back 👍