Hotels in Sinanché

"Everything was good "

"We had a fabulous 14-day stay. The house and property are exactly as advertised. Judy was excellent, in sharing a colourful guide to Telchac Puerto prior to our arrival, to sending a pic of Francisco the property caretaker (so you know who you're greeting), to making sure the hot meal provided on our first night met any dietary restrictions. The hot meal was wonderful and more than enough for the two of us for a few meals. Beds and furniture were comfy and the kitchen is fully equipped with everything you are used to at home. Honestly, the whole house is equipped with everything you need and it feels like a home away from home because it is one. Towels (lots!), shampoo, bodywash, games, cooking oils, coffee, ice were all there for us on arrival. Francisco was such a gem, and without perfect English manages to make sure your stay and everything in the house is running smoothly for you! Roll with the punches and ebbs and flows here. This is not Canada or the US with unlimited resources. The wifi can be spotty on occasion, there is not unlimited water on demand, the entire town may suffer a power outage for most of a day (as it did when we were there), and there will be mosquitos. Such is life. None of these things are controllable. Respect your resources available, and don't let any lack skew your stay at a very welcoming and lovely home - and have fun!Lastly, I would say that apart from the sand potentially, I see this house as accessible and mobility device friendly. "

"The link to google maps that they sent did not work - I spent an additional 45 minutes trying to find the property managers to get the location. The property is filthy and smelly, spiders/spiderwebs on every corner in the bathroom, a live roach in one bedroom, the TV in my bedroom did not work. The worst part of the experience is that two doors were completely unable to be closed and locked. I contacted the property manager - who asked me to send pictures, which I did - along with video - and they did nothing. I slept in a bedroom with the door locked (and had to slam the door to get it to latch) by myself in Mexico. NOT a positive experience. I rent frequently from VRBO & their main competitor and this is by far, the worst rental I've been in. I told them that I would NOT be staying the additional 2 days on the reservation and expecded a refund for those 2 days - at which point they told me to contact VRBO, which I just did and VRBO basically told me that they will contact them to see if they will refund the unused nights - and if they don't agree to, I will not get a refund. So I contacted my credit card company to dispute the charges and hopefully get my money back. STAY AWAY! This was a horrible experience!"