Busatte - Tempesta Panoramic Path Vacation Packages

Cleans, modern, comfortable room with balcony. We had 2 rooms. The AC was not working in either room. We asked for help at the reception, but no one ever bothered to come to fix it. With temperatures averaging 32°C, it was not very pleasant. The front desk personel needs to be better trained to respond to issues with rooms and also better advise clients on activities available in the area. Breakfast buffet: mediocre industrial food, undrinkable coffee. The coffee comes in a large perculator pot and guests serve themselves. If you want an expresso, macchiato or latte, the first cup is free and you are charged after that (I do not recommend any of these drinks anyway since they were as bad as the percolator's coffee). The pastries were dry and stale, some of the fruit not ripe, and the buffet overall a disappointment. The orange juice was so washed down that it was mostly water. The personnel in the breakfast area was obvioulsy not interested in customer service and was borderline rude. We were not free to chose our table (we would have prefered to sit outside on the terrace with a beautiful view instead of inside). We felt rushed. A welcoming attitude and a smile would have gotten a long way. Instead, the personnel never greeted us and kept hustling around obviously trying to get us around as quickly as possible.

Very helpful staff beautiful view excellent breakfast

This is a fairly new property with modern features and fittings. The breakfasts are good with decent choices.

We stay at various hotels in the area regularly and this was one of the best staff and well equipped ones we know of. Excellent amenities, staff, and great breakfast. Our only complaint (which we knew going in) is that its a bit of a drive from center Lugano (about 15 mins without traffic or 30-40 with traffic in the AM. Also, the bar was a smoking bar with no non smoking area except for outside of the bar. They still let you order drinks there but would have been nice to sit in the bar without overwhelmed by smoke. Didnt get a chance to try the gym or spa but hear they are nice.