Business Hotels in Saxonburg, PA
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Saxonburg hotels essential information
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Recent Business Hotels Reviews
Placemakr Downtown Pittsburgh at The Pennsylvanian
3/5 Okay
"Stayed one night for a concert. Completed the pre check-in process prior to arrival but never received an entry pin, so we went through check-in again at the desk. Discovered the issue for not receiving a pin was due to an issue with the lock for our door (they use Yale smart locks). An employee was working to fix it, but this delayed us being fully checked in by about 20 minutes. When we finally got our pin and could head up to our room, the lock still wasn’t working; we were about to head back to the front desk when an employee exited the room (he said he was working on the wifi). He assured us the lock was functioning and he was calling tech support to mitigate the WiFi issue, but we were okay to enter the room, leave our things and head to the concert. We stopped at the front desk prior to leaving and informed them the lock still wasn’t working, so they gave us the physical key for the lock and told us they would continue to work to fix both the lock and now the WiFi as well. We came back to the hotel around 2am and tried both the pin and key - neither worked. Again, we were about to head down to the desk when we realized the door was unlocked and we (or anyone for that matter) could just walk into our room. We found the lock partially disassembled on the kitchen island. Staff was extremely pleasant and were working to fix things, but it was frustrating and concerning that our door was left unlocked for who knows how long while we were out."
A verified traveler stayed at Placemakr Downtown Pittsburgh at The Pennsylvanian
Posted 5 hours ago
