4/10 Poor
Natalie
Jan 4, 2026
We booked through Expedia and unfortunately the photos used to promote this hotel are not the reality - we paid premium because we thought we were beachfront but the photos are actually a sister hotel that you need to bus to to access the beach club (the beach club was amazing - fab view and pool and bar, but a big difference between being allowed to visit and actually staying somewhere). The staff were all lovely, and the room was actually nicer than the photos- but I also have to say our room was on a very busy road and extremely noisy. On top of this there was a dispute that they wanted a very large additional daily fee for our children (who didn’t even have their own beds,but a sofa bed.) we had booked for two adults and two children and I am 100% sure I put in the correct ages of our children in the booking but they claim they came though as two one year olds…after an awkward interaction they agreed to charge us a discount but it was still a lot to stomach having to pay more on what we felt was an overpriced and disappointing experience. We were overall disappointed to have splashed out on our most expensive hotel on our Mexico family holiday and leave feeling pretty gutted.
Natalie
Stayed 2 nights in Jan 2026























