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Axkan Arte Hotel San Cristobal

3.0 star property
Family-friendly hotel with a 24-hour front desk and a coffee shop

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Photo gallery for Axkan Arte Hotel San Cristobal

Front of property
Standard Room | In-room safe, individually decorated, individually furnished, desk
Interior
Interior
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • Room service
  • Laundry
  • Parking included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Alvaro Obregon No. 2, entre Insurgentes y Miguel Hidalgo, San Cristóbal de las Casas, CHIS, 29250
  • Santo Domingo Handicraft Market
    ‪5 min walk‬
  • Mesoamerican Museum of Jade
    ‪8 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪8 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪80 min drive‬

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Room options

View all photos for Standard Room

Standard Room | In-room safe, individually decorated, individually furnished, desk

Standard Room

  • City view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

San Cristóbal de las Casas

Located in Santa Lucía, Axkan Arte Hotel San Cristobal is adjacent to Arches of Carmen and within a 5-minute walk of Santo Domingo Handicraft Market. This 18-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Santo Domingo Handicraft Market - 5 min walk - 0.3 miles
  • Plaza 31 de Marzo - 7 min walk - 0.4 miles
  • Mesoamerican Museum of Jade - 8 min walk - 0.5 miles
  • San Cristóbal de las Casas Cathedral - 8 min walk - 0.5 miles
  • Ex-Convent of Santo Domingo - 15 min walk - 0.8 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪Hijas e Hijos del maiz - ‬4 min walk
  • ‪El Meson del Taco - ‬3 min walk
  • ‪Taqueria el Charrito - ‬4 min walk
  • ‪La Casa de las Lolas - ‬4 min walk
  • ‪Huaraches el Primo - ‬4 min walk

About this property

Axkan Arte Hotel San Cristobal

Family-friendly hotel with a 24-hour front desk and a coffee shop
Axkan Arte Hotel San Cristobal features free WiFi in public areas, coffee in a common area, and a library. There's free parking and an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this family-friendly hotel include a terrace, laundry facilities, and a gift shop.
42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include balconies, safes, and phones.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Leka

Things to do

  • Library
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • Massage

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 10 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 487 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
  • Check-in: 1 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Axkan Arte
Axkan Arte Hotel San Cristobal San Cristobal de las Casas
Axkan Arte Hotel San Cristobal de las casas
Axkan Arte San Cristobal de las casas
Axkan Arte San Cristobal San Cristobal de las Casas
Axkan Arte San Cristobal
Axkan Arte San Cristobal
Axkan Arte Hotel San Cristobal Hotel
Axkan Arte Hotel San Cristobal San Cristóbal de las Casas
Axkan Arte Hotel San Cristobal Hotel San Cristóbal de las Casas

Frequently asked questions

Is free cancellation available at Axkan Arte Hotel San Cristobal?

Axkan Arte Hotel San Cristobal provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What is there to do close to Axkan Arte Hotel San Cristobal?

This hotel is situated in Santa Lucía, just steps from Santo Domingo Handicraft Market and Arches of Carmen, and within a short walk of Plaza 31 de Marzo. You'll also find San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade less than a mile away.

Is parking available on site at Axkan Arte Hotel San Cristobal?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Axkan Arte Hotel San Cristobal?

Spa services at the hotel include massages.

Does Axkan Arte Hotel San Cristobal have a casino on the premises?

No, Axkan Arte Hotel San Cristobal doesn't have a casino.

Is there an indoor pool at Axkan Arte Hotel San Cristobal?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Axkan Arte Hotel San Cristobal?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a garden-view restaurant and massages.

Are there hot tubs at Axkan Arte Hotel San Cristobal?

No, there isn't a spa tub at this hotel.

Does Axkan Arte Hotel San Cristobal feature a restaurant that includes a breakfast menu?

No, Axkan Arte Hotel San Cristobal doesn't have a restaurant that serves breakfast.

Does Axkan Arte Hotel San Cristobal allow pets to stay for free?

No, pets and service animals aren't allowed at Axkan Arte Hotel San Cristobal.

Are there connecting rooms at Axkan Arte Hotel San Cristobal?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Axkan Arte Hotel San Cristobal?

The closest major airport to Axkan Arte Hotel San Cristobal is Angel Albino Corzo Intl Airport (TGZ), which is about 27.9 mi away.

Are there rooms with balconies at Axkan Arte Hotel San Cristobal?

Yes, every guestroom at Axkan Arte Hotel San Cristobal comes with a balcony with some featuring city views.

Axkan Arte Hotel San Cristobal Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 52 out of 165 reviews
Rating 8 - Good. 69 out of 165 reviews
Rating 6 - Okay. 26 out of 165 reviews
Rating 4 - Poor. 12 out of 165 reviews
Rating 2 - Terrible. 6 out of 165 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mayron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Clean and comfortable!
Stayed 3 nights in May 2022

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay!

Wonderful! We did ask to move to an upper floor, so we could get more sun into our room. We would have liked coffee in our room every morning but they only provide it the first morning and we were there for a week. We will stay there again.
Stayed 6 nights in Jan 2018

8/10 Good

Javier

Liked: Cleanliness, property conditions & facilities

Convenient

Hotel is in a good location. Not too far from the walking streets (Andadores) Nice hotel, water took 10 minutes to warm up after that it was very hot. However, water ran out very quickly. Room did not have enough toiletries and we had to request extra towels. No wifi in the room, you had to go to the main lobby to have access to the wifi. A computer was there for guest to use, but if you needed to print your boarding pass, you had to pay for each copy. If you only need a place to sleep, this hotel is good for that.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice garden, big rooms, restaurant

I like the convenience, simple but ample rooms, and restaurant. The wifi is strong in reception/restaurant, but iffy in the rooms. The hot water is sometimes just (barely) warm.
Stayed 3 nights in Oct 2017

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely boutique hotel.

I loved the hotel! Great staff.

8/10 Good

Madmom, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean hotel w/restaurant

Nice hotel with large rooms off a central garden with an in-house restaurant with reasonable prices. The WiFi does not extend to all the rooms, so be sure to check before you unpack, if that matters to you.

2/10 Terrible

Hampson, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

needs work

Coffee machine but no coffee, Noise through the night with people arguing, could not use hair dryer without blackout, beds extremely hard, no air con or heating, poor water supply, no water at 7.30am to have shower. Toilet keeps running when flushed, curtains stink of dust!!!,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Nice hotel

I certainly recommend this hotel as it is close to everything: central square, walking street. The room was as on photo, very clean and fully equipped. Hotel has very good design. Unfortunately wi-fi not working in my room 250.

2/10 Terrible

Petra , Nevada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overbooked, no room for me even it was prepaid!

I booked and PAID for the room 3 months before my stay. When I came I was told they were overbooked and will put me to a different hotel. It was a very unpleasant surprise. They showed me 3 hotels to choose from, but all of them of much worse quality (if something like that happens, you should put the guesst into a better hotel not a worse one)! I left my phone number and email on the reservation, so why didn´t anyone let me know in advance that they don´t have my room??? Expedia or the hotel should have let me know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything. The staff was friendly and helpful.

10/10 Excellent

gonzalo, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience!

it was truly a pleasure to stay at this hotel. The staff was great!! From Humberto, Marilu and Viviana in the front desk to Manolo the bell boy, cook and everything else you need from him, he would do it all.lol. Make sure to meet Manolo on your next visit, he is funny and great! Overall a great experience and the price is great. Close to everything, downtown, shopping and restaurants.

8/10 Good

Steven, Mesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for two nights

Good, basic, mid-range hotel. Wi-fi connection was spotty.

8/10 Good

Nicholas, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities

Liked this hotel

Good location, good adjacent restaurant, lovely central corridor, nice and spacious room, very firm beds.

10/10 Excellent

Kadi, Estonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend this hotel

For us the price and the service was very good, except the staff couldn't speak and understand English. But somehow everything was resolved.

8/10 Good

Azriel A.

Liked: Cleanliness, staff & service, room comfort

very nice hotel

We had a good time in the hotel, it was nice and pleasant.

6/10 Okay

Arnaud, Grenoble

Simple hotel near center

Hotel well located (3 minutes walk from ADO terminal, 5 from city center), quiet, good return on price. People only speak spanish but no problem to make yourself understood.

10/10 Excellent

M, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay at this hotel was great

We would have liked another chair in the room. Otherwise it was a nearly perfect stay. It was quiet and friendly. For us it was close enough to all the activities that we were involved in. I would definitely stay there again!!!

6/10 Okay

Olof C, Perth

Liked: Staff & service

Axkan Arte Hotel

Axkan Arte is a well located and nice hotel. It's simple but meets most needs. It's a 5 minute walk to the centre of San Cristobal and just 2 blocks from the central buss station.

6/10 Okay

Chihuas

Liked: Cleanliness, staff & service, room comfort

Short trip

I spent two nights in this hotel. Room big enough. Good food in restaurant. Natural orange juice. They sell a delicious regional the. Very kind people. There's no heating in room. Just blankets.

8/10 Good

Carol, Guadalajara, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good location

The hotel as quiet, clean, and in a good location. the ony comlaint was that there ere never any towels available unless we askd for them. The staff was very accomodating.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel next to city center

Very nice hotel next to city center. Quite, clean with flat screen tv and wifi. Loading and unloading is difficult if you are driving. There is no heat in the room which gets very cool at night. They do provide heavy warm blankets.

8/10 Good

Dora, Cambodia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A clean, new hotel

We were given an early check-in, which was much appreciated after getting off a night bus. The hotel is only a few minutes walk from the ADO bus station, and everywhere in town is accessible on foot, which is luck as the narrow streets reduce traffic to a crawl. The hotel is new and clean, but somehow lacking in character. The rooms include a safe, big flat-screen TV, good shower and coffee machine (but no coffee!). Unfortunately the manager made rather a faux-pas by bursting into our (locked) room to find me stark naked. Perhaps in the absence of secondary inside locks, knocking first should be more of a priority. The food at the restaurant was, by turns, disappointing and surprisingly good, but the breakfast menu could perhaps be re-designed so as to make more sense to the staff, who were left floundering a little when trying to work out what to serve and at what cost.

2/10 Terrible

Verified traveler

Disliked: Staff & service

Did not had record of my reservation.

I arrived to the hotel really tired and they did not had a record of my reservation. The lady from the lobby could not help me solve my problem, she couldnt even lend me the phone so I can communicate with you. I used my cell phone to call you and they let me an hour waiting and did not solve my problem.

8/10 Good

Claudia, Pomona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, but has Hidden Costs

The hotel itself is great--a quiet little boutique hotel. However be aware that it costs 1000 pesos a night. Even if you pay a particular rate on hotels.com you will pay the difference when you check in. We paid 53 USD per night and then had to pay an additional fees. So for 3 mights it was almost $350 USD. If you are on a budget then be aware. You are not getting a deal on hotels.com, you are just putting down a deposit on a much more expensive hotel.

10/10 Excellent

Arturo, St-Georges,Quebec, Canada.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in San Cristóbal de las casas.

The location is perfect in order to visit all downtown. The place is quiet, the staff very polite & friendly, the room was very clean, rustic and every day the towels were a piece of art. At the restaurant I met Sergio, the owner (who told me that the bank and him were the owners -great sens of humor-), and he invited me to join his team who was setting a new promotional Internet video. I had a great time. I'm sure that if I return to San Cristóbal it will be there.