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Hotel Mamá Carlota

3.5 star property
Hotel with free parking, 5-minute walk to Zenea Garden
VIP Access

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Photo gallery for Hotel Mamá Carlota

Front of property
Signature Double Room, 1 Queen Bed, Non Smoking | Blackout drapes, soundproofing, iron/ironing board
Courtyard
Restaurant
Building design

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000
  • Place, Theater of the Republic
    ‪2 min walk‬
  • Place, Zenea Garden
    ‪3 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪3 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking | Blackout drapes, soundproofing, iron/ironing board

Signature Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking | Blackout drapes, soundproofing, iron/ironing board

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Non Smoking

Blackout drapes, soundproofing, iron/ironing board

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Querétaro

Located in Downtown Querétaro, Hotel Mamá Carlota is within a 10-minute walk of popular sights such as Zenea Garden and San Francisco Temple. This 11-room, 3.5-star hotel has in-room conveniences like balconies, Smart TVs, and TVs.

What's nearby

  • Theater of the Republic - 2 min walk - 0.1 miles
  • Zenea Garden - 3 min walk - 0.2 miles
  • Plaza de Armas - 7 min walk - 0.4 miles
  • Alameda Hidalgo Park - 17 min walk - 0.9 miles
  • Aqueduct of Santiago de Querétaro - 3 min drive - 1.2 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 39 min drive

Restaurants

  • ‪Maximiliano - ‬3 min walk
  • ‪Terraza La Grupa - ‬3 min walk
  • ‪Kokorito - ‬1 min walk
  • ‪Tacos el Feo - ‬2 min walk
  • ‪Bar de Cortés - ‬2 min walk

About this property

Hotel Mamá Carlota

Hotel with free parking, 5-minute walk to Zenea Garden
Hotel Mamá Carlota features free WiFi in public areas, a library, and a terrace. Free parking is available if you drive. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include wedding services, a communal living room, and a water dispenser.
43-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. In-room massages are available, and other amenities include balconies or patios and ceiling fans.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 6:00 AM to 11:30 PM
  • Free self parking on site

Things to do

  • Library

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • Communal living room
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:00 PM—-6:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy, plus eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mamá Carlota Santiago de Querétaro
Mamá Carlota Santiago de Querétaro
Hotel Mamá Carlota Queretaro
Mamá Carlota Queretaro
Hotel Hotel Mamá Carlota Queretaro
Queretaro Hotel Mamá Carlota Hotel
Hotel Hotel Mamá Carlota
Mamá Carlota
Hotel Mamá Carlota Hotel
Hotel Mamá Carlota Querétaro
Hotel Mamá Carlota Hotel Querétaro

Frequently asked questions

Is a free cancellation option available at Hotel Mamá Carlota?

Hotel Mamá Carlota provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

What's there to see within easy reach of Hotel Mamá Carlota?

This hotel is situated in Downtown Querétaro, just steps from Theater of the Republic, and within a 10-minute walk of Zenea Garden and Plaza de Armas. You'll also find Alameda Hidalgo Park and Casa de la Zacatecana Museum less than a mile away.

Is there parking available at Hotel Mamá Carlota?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Mamá Carlota?

Spa services at the hotel include massages.

Does Hotel Mamá Carlota feature a casino?

No, Hotel Mamá Carlota doesn't have a casino.

Will I find an indoor pool at Hotel Mamá Carlota?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Mamá Carlota?

Amenities that appeal to couples at this hotel include in-room massages, a rainfall showerhead, and Netflix.

Does Hotel Mamá Carlota have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Mamá Carlota have a restaurant with a breakfast menu?

No, Hotel Mamá Carlota doesn't have a restaurant that serves breakfast.

Will Hotel Mamá Carlota allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Mamá Carlota.

Does Hotel Mamá Carlota have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Mamá Carlota?

The closest major airport to Hotel Mamá Carlota is Queretaro Intl. Airport (QRO), which is 21.1 mi away (39 minutes by car).

Are there rooms with balconies that I can book at Hotel Mamá Carlota?

Yes, every guestroom at Hotel Mamá Carlota comes with a balcony with some featuring courtyard views.

Does Hotel Mamá Carlota host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Mamá Carlota.

Hotel Mamá Carlota Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 216 out of 358 reviews
Rating 8 - Good. 87 out of 358 reviews
Rating 6 - Okay. 32 out of 358 reviews
Rating 4 - Poor. 9 out of 358 reviews
Rating 2 - Terrible. 14 out of 358 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

MARIANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! The only thing there’s no breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

Flavia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
Stayed 1 night in Jun 2025

6/10 Okay

CHARLES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a reasonable small hotel with limited facilities but very clean.
Stayed 4 nights in Jan 2025

8/10 Good

Maribel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Center of Querétaro
Stayed 2 nights in Mar 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mayrin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Stayed 2 nights in Jan 2025

6/10 Okay

Teresa

Traveled with family
Liked: Cleanliness, staff & service
For the price of our room was very uncomfortable room. Not enough furniture to put our staff, no closet you need to require the iron, no tissue in the bathroom. The location very very inconvenient to unloaded our luggage. The place itself was nice, but the patio got a very uncomfortably chairs and no place to put your drink while you relax. The only good thing was a very delicious breakfast and was free.
Stayed 2 nights in Nov 2024

8/10 Good

Martha

Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice choice 💕
Stayed 2 nights in Oct 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Queretaro
Stayed 5 nights in Nov 2024

8/10 Good

Christina

Stayed 4 nights in Oct 2024

10/10 Excellent

Martha Angelica Del Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but cute...would stay again!
Stayed 1 night in Oct 2024

10/10 Excellent

Frida

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente para caminar y visitar Querétaro. El personal es muy amable, las habitaciones limpias y con lo necesario para una estancia agradable.
Stayed 1 night in Oct 2024

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Sep 2024

6/10 Okay

Deyanira

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Muy lindo el hotel, lo único triste es el desayuno:(
Stayed 3 nights in Sep 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Cute, eco friendly. We arrived late and it wasn’t a problem. Sweet breakfast area too.
Stayed 1 night in Sep 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humberto was a wonderfu helpful person.
Stayed 2 nights in Sep 2024

10/10 Excellent

Federico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel pequeño pero con lo necesario para funcionar perfectamente y sin problemas. La habitación cómoda y de muy buen tamaño al igual que el baño. Excelente ubicación, el estacionamiento a dos cuadras antes de llegar al hotel sobre la misma calle, lo volveré a utilizar sin dudas.
Stayed 1 night in Sep 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel with courtyard in a great location with very friendly staff. Large room with sitting area. What would have made it better, more selection at breakfast although it is a plus that breakfast is provided. Also as a boutique hotel newer looking towels could only help its image. I have already recommended this hotel and will stay there again. It’s a little gem!!
Stayed 5 nights in Sep 2024

6/10 Okay

Melanie

Liked: Staff & service
Great location. Did not like that the door locks were like house locks that you lock from the inside. The chain lock was broken. New towels and wash clothes needed...they were worn and dingy. The staff was amazing although no one spoke English.
Stayed 4 nights in Aug 2024

6/10 Okay

Angelica, Watsonville

Liked: Staff & service, amenities, property conditions & facilities
The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience!
Stayed 1 night in Aug 2024

10/10 Excellent

John

Stayed 1 night in Aug 2024

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