Novotel Queenstown Lakeside

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Novotel Queenstown Lakeside

Golf
Bar (on property)
1 bedroom, minibar, in-room safe, desk
Private spa tub
View from room

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Room service

Explore the area

Map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Queenstown Mall
    ‪2 min walk‬
  • Queenstown Gardens
    ‪3 min walk‬
  • Skyline Queenstown
    ‪10 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

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Room options

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)
  • 280 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(20 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(55 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(9 reviews)
  • 280 sq ft
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

Standard Double Room, 2 Double Beds, View

8.6 out of 10
Excellent
(18 reviews)
  • 291 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed, View

8.4 out of 10
Very good
(17 reviews)
  • 291 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Queenstown

Located in Queenstown City Centre, Novotel Queenstown Lakeside is next to Williams Cottage and Lake Wakatipu. This 273-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Queenstown Mall - 2 min walk - 0.1 miles
  • Queenstown Beach - 2 min walk - 0.1 miles
  • Queenstown Gardens - 3 min walk - 0.2 miles
  • TSS Earnslaw Steamship - 5 min walk - 0.3 miles
  • Skyline Queenstown - 10 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪Patagonia Chocolates - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬4 min walk

About this property

Novotel Queenstown Lakeside

Family-friendly hotel with a fitness center and a 24-hour front desk
At Novotel Queenstown Lakeside, guests have access to a gym, free WiFi in public areas, and a hot tub. Valet parking is available for NZD 50 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this family-friendly hotel include conference space, a business center, and express check-in.
Guests can expect 21-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Balconies or patios, minibars, and free newspapers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 45 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 37 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers limited parking, along with discounted offsite parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

Is a free cancellation option available at Novotel Queenstown Lakeside?

Novotel Queenstown Lakeside offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on Aug 25, 2025 start from $159.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Novotel Queenstown Lakeside?

This hotel is situated in Queenstown City Centre, just steps from Lake Wakatipu and Queenstown Gardens, and within a short walk of Queenstown Beach. You'll also find Queenstown Mall and Skycity Queenstown Casino less than a mile away.

Will I be able to park at Novotel Queenstown Lakeside?

Yes, valet parking is offered for NZD 50 per night with in/out privileges. Though parking is limited, electric car charging and bicycle parking are also available.

Does Novotel Queenstown Lakeside have a casino at the property?

No, Novotel Queenstown Lakeside doesn't have a casino.

Is there an indoor pool at Novotel Queenstown Lakeside?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What will couples enjoy most about a stay at Novotel Queenstown Lakeside?

Amenities that appeal to couples at this lakeside hotel include around-the-clock room service, a minibar, and a pillow menu.

Does Novotel Queenstown Lakeside have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Novotel Queenstown Lakeside feature a restaurant that includes a breakfast menu?

Yes, Novotel Queenstown Lakeside serves buffet breakfast for a surcharge each morning at Elements.

Does Novotel Queenstown Lakeside allow pets to stay for free?

No, pets aren't allowed at Novotel Queenstown Lakeside.

Does Novotel Queenstown Lakeside have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Novotel Queenstown Lakeside?

The closest major airport to Novotel Queenstown Lakeside is Queenstown Intl. Airport (ZQN), which is 4.9 mi away (13 minutes by car).

Can I book a room with a balcony at Novotel Queenstown Lakeside?

Yes, every guestroom at Novotel Queenstown Lakeside comes with a balcony with some featuring lake or mountain views.

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1006 reviews
Rating 8 - Good. 317 out of 1006 reviews
Rating 6 - Okay. 110 out of 1006 reviews
Rating 4 - Poor. 23 out of 1006 reviews
Rating 2 - Terrible. 20 out of 1006 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

RAMESH MOHAN, PALATINE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location, room is comfy, service was wonderful, breakfast was excellent
Stayed 3 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

WEN

Liked: Cleanliness
Good
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the location of this hotel!
Stayed 7 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room had a great view but is due for a renovation.
Stayed 3 nights in Apr 2025

6/10 Okay

jENNIFER

Liked: Staff & service
Disliked: Cleanliness
Had to ask for room service twice.
Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel must stay

Beautiful hotel right downtown Queenstown with stunning lake views. Highly recommended this hotel and staff was amazing and so friendly.
Stayed 4 nights in Apr 2025

4/10 Poor

Raj

Disliked: Cleanliness
Had a Terrible experience with respect to parking and rooms were not clean till 5pm all days. So overall far below expectations experience. Will not visit this property again
Stayed 3 nights in Apr 2025

8/10 Good

May Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Sebastian

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel is ok but nothing special. Service could improved with regard to explanation of hotel amenities.
Stayed 2 nights in Apr 2025

6/10 Okay

K

Traveled with family
Stayed 1 night in Apr 2025

4/10 Poor

Maria

Stayed 4 nights in Apr 2025

10/10 Excellent

Patrick Joseph O

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the staff very helpful, excellent location. Central to the town.
Stayed 2 nights in Apr 2025

6/10 Okay

T G A Buma

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Messed a lot of things up on a simple booking

Very average reception service. Messages were not received or acted on. Like requesting connecting rooms. Requesting late checkout. Messed up booking, told at arrival only one room booked, when there was clearly two. I would say inexperienced front desk staff.
Stayed 1 night in Apr 2025

4/10 Poor

Gemma

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This was clean but very old. My door to outside kept opening in the night because it wouldn’t latch. The bathroom is very old and needs a revamp. Cobwebs and dirty windows. For $360 a night it’s not worth it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jianming

Stayed 1 night in Dec 2024

8/10 Good

scott

Stayed 1 night in Mar 2025

8/10 Good

Santosh

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, especially for less-mobile family members. Hotel had everything you need and their staff were very quick to help your every requirement if you wanted to book activities. Very safe location (you can park your car outside for free between 6pm-9am and it is very safe). Great bar with lots of activity and excellent buffet for breakfast and menu for dinner. Would definitely stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Chris

Liked: Staff & service, property conditions & facilities
Wry nice rooms, great breakfast, lakeside and right in town.
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily able to walk around Queenstown
Stayed 2 nights in Mar 2025

10/10 Excellent

WILLIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesom Stay

Staff was very helpful. Room very clean and neat. My wife is allergic to feathers they made sure no feathers were in my room. Just all around excellent service
Stayed 2 nights in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

david

Pathetic cable for tv viewing.Inexcusable for rooms costing over $500 a night.
Stayed 3 nights in Feb 2025