Arrived for a 2 night stay (part of our honeymoon) and was not greeted in a friendly manner. Dinner at the hotel restaurant was sub par, I'd stick with only going there for drinks, plenty of delicious options downtown for dinner. When we checked out, we weren't even asked how our stay was and not a single acknowledgment it was a special occasion. We brought our luggage down ourselves and the woman at the front desk said she would have valet services load our car now, since we were going to walk around downtown before leaving for our next leg of the trip in Wanaka. We returned a few hours later, valet brought us the car (crossover with tinted windows), and we were told our luggage was all set, also it wasn't in the lobby anymore. We got in and headed on our way. Halfway through the drive I needed something out of my bag, climbed into the back seat, moved the hatchback cover and discovered NONE of our luggage had been loaded. We had to turn around and head back to the hotel. After patiently waiting in line the woman behind the counter was extremely rude. No explanation, no apology and no guarantee she knew where our luggage was. We gave her our room number and she called valet who searched for 25 mins for our luggage, all the while she did not speak to us or provide any updates. When it arrived she said your luggage is outside waiting, so we went outside and loaded it ourselves. Beautiful hotel, horrible service, I would never recommend this place or consider staying again.
Service veered from excellent to poor, seem to have a training problem with some staff. All interactions were polite and friendly, just some dropped ball, and some were not competent at required task. When we checked in our room was not yet ready, so we asked if they would let us know and that we would take lunch at the restaurant while we waited. They couldn't figure out how to charge to room before checkin, which was fine. Unfortunately the message that we were waiting in the restaurant never got passed after a staff change in reception, so after two hours of waiting around I decided to check. When I checked back they said the room had been ready for a while.There was also a fiiasco where I waited over 20 iminute for an untrained staff member to try to figure out the keys to safe deposit since there are no safes in the room. This almost made me late for a connection. Overall the suite room was nice, and had an excellent view, somewhat marred by the apartments just below and across the way which assured us of no privacy unless curtains drawn. I would not class the room or amenities as 5-star by the standards of the first class international hotels I've stayed in. Decent value for the cost, though.
Everything was perfectt reception and restaurant staff, dinnnnnnnner, room, but I was very annoyed with the check out ! the employee S...was very unpleasant,, He didn't say welcome, did not look at the guest, any smile....He seemed vevey very unsatsfied with his job.......
Our last leg of a 3 week adventure through NZ ended in Queenstown. The Hotel St. Moritz was a good location and a good price. The room was a nice size and the bed was super comfortable. Even had a small balcony overlooking the lake.
got room late... area by the hot pool smelled bad...... :(
Very friendly and helpful staff .
Lake Wakatipu is within a 5-minute walk of Hotel St Moritz, Queenstown - MGallery while other popular sites like Skyline Gondola are within a 15-minute stroll. This 142-room, 5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a tapas bar. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11 AM.
All 142 recently renovated rooms provide refrigerators, minibars, and espresso makers. Guests can expect to find free WiFi and 40-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free newspapers, safes, and phones.
At Hotel St Moritz, Queenstown - MGallery, guests have access to a fitness center, 2 spa tubs, and a sauna. Self parking is offered for NZD 25 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.
Arrived for a 2 night stay (part of our honeymoon) and was not greeted in a friendly manner. Dinner at the hotel restaurant was sub par, I'd stick with only going there for drinks, plenty of delicious options downtown for dinner. When we checked out, we weren't even asked how our stay was and not a single acknowledgment it was a special occasion. We brought our luggage down ourselves and the woman at the front desk said she would have valet services load our car now, since we were going to walk around downtown before leaving for our next leg of the trip in Wanaka. We returned a few hours later, valet brought us the car (crossover with tinted windows), and we were told our luggage was all set, also it wasn't in the lobby anymore. We got in and headed on our way. Halfway through the drive I needed something out of my bag, climbed into the back seat, moved the hatchback cover and discovered NONE of our luggage had been loaded. We had to turn around and head back to the hotel. After patiently waiting in line the woman behind the counter was extremely rude. No explanation, no apology and no guarantee she knew where our luggage was. We gave her our room number and she called valet who searched for 25 mins for our luggage, all the while she did not speak to us or provide any updates. When it arrived she said your luggage is outside waiting, so we went outside and loaded it ourselves. Beautiful hotel, horrible service, I would never recommend this place or consider staying again.
Service veered from excellent to poor, seem to have a training problem with some staff. All interactions were polite and friendly, just some dropped ball, and some were not competent at required task. When we checked in our room was not yet ready, so we asked if they would let us know and that we would take lunch at the restaurant while we waited. They couldn't figure out how to charge to room before checkin, which was fine. Unfortunately the message that we were waiting in the restaurant never got passed after a staff change in reception, so after two hours of waiting around I decided to check. When I checked back they said the room had been ready for a while.There was also a fiiasco where I waited over 20 iminute for an untrained staff member to try to figure out the keys to safe deposit since there are no safes in the room. This almost made me late for a connection. Overall the suite room was nice, and had an excellent view, somewhat marred by the apartments just below and across the way which assured us of no privacy unless curtains drawn. I would not class the room or amenities as 5-star by the standards of the first class international hotels I've stayed in. Decent value for the cost, though.
Everything was perfectt reception and restaurant staff, dinnnnnnnner, room, but I was very annoyed with the check out ! the employee S...was very unpleasant,, He didn't say welcome, did not look at the guest, any smile....He seemed vevey very unsatsfied with his job.......
Our last leg of a 3 week adventure through NZ ended in Queenstown. The Hotel St. Moritz was a good location and a good price. The room was a nice size and the bed was super comfortable. Even had a small balcony overlooking the lake.
got room late... area by the hot pool smelled bad...... :(
Very friendly and helpful staff .
