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Hotel St Moritz, Queenstown - MGallery Collection

5.0 out of 5.0

Recent guest reviews

The hotel has a great location near the city center and has all the amenities one would expect for a luxury hotel. I had two issues that lowered my rating. Parking was by valet only and was $35/night. I thought this was excessive. We were able to park on the street but don't count on being able to find a space as it is quite limited. Also they sent an email after we had already booked advertising lower rates than we had paid. I can understand that the hotel would not honor this for us as we had a booking in place. However, when we did arrive they gave us one of worst rooms with no view of the lake. Most of the other rooms in this section of the hotel are facing the lake. We faced another building. I felt the least they could have done being as we were paying full price and not the special rate was to give us a room with a view. Otherwise the room was nicely appointed and the breakfast buffet was excellent. To walk to the city center does involve walking a steep hill. No problem for me but could be an issue for some.

Great location overlooking lake Wakatipu, a short walk from town (up a short but steep hill, so leave your high heels in your suitcase if you were so inclined) Rooms are delightfully decorated - cozy. Beds are comfortable with big fluffy pillows and quilts. Molten Brown is the brand of choice for the complimentary bathroom shampoo, conditioner, body wash and lotion. Robe and sleepers provided are one less thing that you need to pack. Buffet breakfast has a nice large selection and an excellent view of the magnificent Remarkables.

When you go to your room via elevator and travel down three floors if feels a bit strange. However, you are on a hillside and at least half the rooms are below lobby level. We were very surprised when we entered our room, more like a suite, and found a mini-kitchen, separate living room with TV, a patio with table and chairs, ample bedroom and great bathroom with flat, walk-in shower. What a treat!! There was also a TV in the bedroom which came on when we turned the one on in the living room, which was interesting. The lobby is most fascinating and served as a great gathering place for the 27 folks in our tour group. And when you go to eat, take your camera...the view is awesome. Walking to town is somewhat hilly, but that's Queenstown. It isn't far and the scenery along the way makes it worth it. Hated to leave.

From the moment we checked in, with a free room upgrade, complimentary welcome drinks and a bottle of wine in the room, courtesy of my Accor membership, we felt pampered. The room was perfect, with incredible views over the lake. The room ticked all my boxes - good sized TV, good water pressure in the shower, curtains that were good for blackout, free wifi, and a great bed and pillows. We had a turndown service with the bonus of a bed time chocolate and water bottles for the next day. I found the aircon to be quite dehydrating so we turned it off one night and the room stayed a comfortable temperature even though it was about 0 outside. Service to the room was efficient - we once called for a plate and knife to have cheese in the room and it came in a minute. Service in the restaurant and bar was always friendly, efficient and professional. The floor to ceiling windows offered wonderful views to start the day with the buffet breakfast. The buffet was plentiful, with cook to order eggs. The only thing different from what we expected was that the coffee was from a machine, and you had to pay a surcharge for others such as cappuccino or latte. We had dinner in the restaurant one evening and it felt very special. We were seated on these wonderful oversized armchairs by the fireplace with a live pianist discretely playing. The menu was very impressive, featuring local dishes and the wine list very good. They have specials each night, such as pizza nights or cocktail specials and happy hour discounts at the bar. We noticed that it was very busy most nights so would advise booking the restaurant to avoid missing out. The hotel is located about two streets over from the main part of town, only a few minutes walk. It is on hill but not too bad a walk. We were given a free card for a green cab to give us a lift back to the hotel but found we never needed it. We'd absolutely recommend this hotel (and join the Accor membership as the benefits are worth it).

I was so excited when my room type became available as I was about to book elsewhere so I quickly snapped it up -best decision. This place is perfect. We had a king room with lake view which is a must. This is where you want to have a view so you can enjoy Lake Wakatipu’s ever changing moods. An easy walk to town or if you don’t feel like eating out they have a wonderful restaurant and bar as well. There are two outdoor jacuzzis which are fun too. Parking is $35 a night but we found parking on the street nearby without any hassle. Our room was very spacious and comfortable. Wifi was free and reliable. My only small complaint would be that we were in an interconnected room and we could hear our neighbors quite easily around where the doors were which seemed a little odd. We couldn’t hear the people on the other side at all. Would definitely stay here again tho. It ticked all the boxes

Love staying here. Cosy warm and comfortable bed. Fabulous shower pressure. Excellent customer service from every staff member. Particularly enjoyed the lovely large gas fire in the lobby. Beautiful spot to share a drink & catch up with friends. Highly recommend!

Great location, very professional and friendly staff always ready to help, rooms are clean beautifully decorated great views, the Lombardi restaurant in-house inhighly recommend very good food. We are for sure staying again at this hotel next year.

This is where we met to start our adventure of NZ. The views outside my suite were fantastic. The food here was great. The service was great. I would come here again. The front desk was very helpful. The only thing that bothered us was the hill outside the building going downtown. It is tough getting back if you are having a hard time walking. Take a cab. You do get one ride free back from the green cab company.

Excellent hotel located 5 minutes walk from town. Gorgeous views from room and dining room. Very friendly and helpful staff...amazing customer service. Comfortable room with kitchenette..fridge, microwave, tea maker, toaster. Highly recommended!

The hotel bills itself as a 5 Star retreat and in many ways it is. It’s price ranks up amongst the priciest in Queenstown. The rooms are comfortable. Service, like many places in Queenstown is a bit hit or miss with some staff making that little extra effort and others working without any enthusiasm for their job. One glaring problem is the quality of the wifi in the hotel. As an Accor member, I am entitled to unlimited wifi and in principle that sounds great but when the access is spotty and the connection slow, it does not really amount to much of a benefit. Even after a few calls to reception, the problems were not corrected so I am left with the impression that the hotel does not seem to care. Queenstown does have reliable high speed internet so it is not a question of regional access. Rather M Gallery, the operator of the hotel, does not seem to prioritize this service despite the hotel boasting 5 stars.

10-18 Brunswick Street Queenstown

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center
  • Concierge services

Hotel St Moritz, Queenstown - MGallery Collection places you within a 5-minute walk of SKYCITY Wharf Casino and Steamer Wharf. This 5-star hotel has 142 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center. Centrally located in Queenstown, the hotel is also a short walk from TSS Earnslaw Steamship and Creative Queenstown Arts & Crafts Market.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a tapas bar. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10:30 AM and on weekends from 6 AM to 11 AM.


Rooms

The 142 rooms are recently renovated and have an array of amenities, including refrigerators, minibars, and coffee makers. 40-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free newspapers, safes, and phones are other standard amenities.


Property features

Renovated in 2017, Hotel St Moritz, Queenstown - MGallery Collection offers a sauna, free WiFi in public areas, and conference space. If you drive, put free offsite parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 2070 reviews