Hotel St Moritz, Queenstown - MGallery Collection

Service veered from excellent to poor, seem to have a training problem with some staff. All interactions were polite and friendly, just some dropped ball, and some were not competent at required task. When we checked in our room was not yet ready, so we asked if they would let us know and that we would take lunch at the restaurant while we waited. They couldn't figure out how to charge to room before checkin, which was fine. Unfortunately the message that we were waiting in the restaurant never got passed after a staff change in reception, so after two hours of waiting around I decided to check. When I checked back they said the room had been ready for a while.There was also a fiiasco where I waited over 20 iminute for an untrained staff member to try to figure out the keys to safe deposit since there are no safes in the room. This almost made me late for a connection. Overall the suite room was nice, and had an excellent view, somewhat marred by the apartments just below and across the way which assured us of no privacy unless curtains drawn. I would not class the room or amenities as 5-star by the standards of the first class international hotels I've stayed in. Decent value for the cost, though.