Hotel St Moritz, Queenstown - MGallery Collection5.0 out of 5.0
Recent guest reviews
An excellent hotel with great facilities and exceptional service. The staff went out of their way to make our stay as enjoyable as possible and the complimentary taxi service to return to the hotel to avoid the hill was an unexpected and appreciated option.
We stayed 8 nights in suite 431 and loved it. The view from the lounge area was fantastic of Lake Wakatipu, the mountains and gardens. There was plenty of room and a kitchenette (one of the reasons for choosing the hotel). Staff were all friendly, professional, helpful and a joy to interact with. Happy Hour at the bar was a place to go most nights for a great atmosphere and a similar stunning view. The Lombardi restaurant at the hotel was a good place for dinner on 3 occasions with a range of choices that we thoroughly enjoyed. The feel of the place is classy and homely but professional and attentive. It was perfect for us to return to after a day’s outing in the area and away from the Queenstown bustle. I have a travel mobility scooter and made it up and down the steep hill easily (with some concentration!) We self catered breakfast to be sure of our preferred food start to the day and enjoyed the espresso coffee machine. As another TripAdvisor commentator has said ‘you get what you pay for’ is true. It is not a cheap hotel and the choices were set out well on the website. There were no surprises. The place was perfect for us and if we return to Queenstown we would definitely stay there again. We loved it.
Room 520 - beside the lift door (literally you could touch both at the same time) directly above the concierge so you were disturbed with cars / buses coming and going, people noise etc. Our view was a two storey high concrete retaining wall which made the room very dark and gloomy. Staff in the bar forgot us (we asked for something and the girl went on her tea break) when she came back and realised she had forgotten us - she 'zoned us out' for the rest of our stay rather than apologise. We had some Accor wine vouchers which the bar staff said they had not seen before and so bascially rendered them useless (they were a thank you for recommending friends to Accor). So disappointed - around $700 for two nights - so spoiled our treat weekend in Queenstown.
Very well furnished room overlooking the main road. When requesting a room overlooking the lake, was notified this would cost considerably more. We were checked in at reception by a young man who was training, and as such many of the hotel amenities and features were not explained to us which was very frustrating. Breakfast was good, but had to prompt staff on numerous occasions to replenish fruit and bread, and bacon. Valet car parking is very expensive so it’s worth trying to find a space on the hill area.
The hotel has a very nice infrastructure and the rooms are very confortable, the restaurant is very good too. But, this was my first time staying in this hotel branch and don’t think will do again. I don’t like the fact they force you to become a member of their reward program in order to get internet access, and it was very slow and limited to a certain amount of data per day, which was not enough even to watch videos online. Another thing I didn’t like is that their “lake view rooms” only have a tiny window, so honestly I don’t think it was worth. On the positive side the hotel staff was very friendly and helpful, and bed was very confortable and clean.
We stayed from Boxing Day to New Year, so it was very busy, but the hotel never seemed crowded. We were staying in the Accor holiday club rooms along with our friend who was a member. The apartment was lovely, roomy, well furnished and decorated, clean and luxurious. The bathroom was a highlight, with wonderful bathroom products, even bath salts, which we delightedly used. We appreciated the plethora of extra towels, toilet paper, and tissues. Kitchen was well equipped, and the washer/dryer easy to use, though it did not dry the clothes properly, we just hung them over the furniture to finish them off. The bed was comfortable, pillows adequate, plenty of room for both suitcases, bathrobes and slippers appreciated. The TV was weird, the bedroom TV kept coming back on, in spite of being turned off repeatedly. I don't know if it was being affected by the remote control on the lounge room TV, but when I was trying to sleep and my husband was still up, it was very annoying. The bathroom products were very luxurious, lovely to use. We were disappointed not to have any information in the room about where to put the rubbish, and I had to go and find a room attendant servicing another room to ask what to do with it. They very generously took it from me, but information about that needs to be in the room. We also were frustrated not to have any i formation in the website or room about the cost of the buffet breakfast. We were impressed to see that a lunch could be made from the breakfast buffet, a novel and helpful touch, but nowhere was there information about the full or continental buffet cost, even on the website. Nor was there mention of the cost of the valet parking anywhere. We were informed how much when we arrived, but that should be on the website. Helpful would also be information on parking around the area, given that there is no self parking on site. The valets and doormen were helpful when asked, but there again, information about the meaning of the solid yellow lines on the road needs to be on the website so we know before we arrive. We do not like unpleasant surprises, and like to be well read up on our destination before we get there. Don't assume that your guests know anything, you can never have too much information. The check in staff were wonderful, we had had a stressful time with mix ups with the hire car and credit cards and they were generous, understanding and helpful, thank you. The hill was challenging, given that I had only just completed a year of cancer treatment and was suffering from the side effects of chemotherapy, but I still managed the climb several times a day by taking it slowly. This was our first time in NZ and we were very impressed. The view of the fireworks on Christmas Eve from the entry path to the hotel made the hill climb worth it.
We stayed for five nights at the St Moritz and we absolutely loved it! It’s our second time we have stayed here travelling from Australia, and it will now become our mainstay whenever we visit Queenstown. The concierge Brendan was absolutely amazing and made our visit to Queenstown so wonderful with his recommendations. He provided by far the best concierge service that we’ve had in our extensive travels to date as Accor plus members. Also Edward in the restaurant went above and beyond with his service, and couldn’t have been nicer. Edward was doing the work of ten waiters with a smile and was extremely personable. Laura at the front desk, the housekeeping team and the restaurant staff on the 14th of Feb were also particularly excellent. The rooms are well-appointed and modern, with “wow factor” views. The restaurant attached to the hotel, Lombardi, is also excellent, and again, has spectacular views.
The good: Every staff member from billing to check out were fabulous. Location is quiet and a 5 minute walk to town (albeit up a steep 50m side street). Guest laundry available at $4 per load. The bad: Air conditioning only available on floors 5 & 6. Bedroom was a little stuffy at night. Bathroom ventilation runs 24/7 and was noisy on one of our 3 nights. $35 per day for valet parking a little expensive, but public parking was very limited. The ugly: The lake view from Suite 323 did not match the brochure.
This is a superb hotel. The room was amazing with a stunning lake view and top notch amenities. First class bed linen. We didn't eat in the hotel because we preferred to go into town but the restaurant had a great view and had a reasonable menu at OK prices. What a pity I couldn't open the bedroom window more than 3 inches. However at this price I'm allowed to be picky and why I should have to pay $35 per night to park the car I don't know. There is some parking in the street but it's very limited and is a matter of luck. Avoid the yellow dashed areas as that will incur a fine. Given how wonderful the hotel is and how expensive, charging for parking seems tacky and mean
Excellent Hotel with lovely people who look after you especially when we visited for 4 nights on a special family holiday in November 2017. Although not a cheap hotel it proved to us that you bet what you pay for. Would certainly re-visit if opportunity to come to New Zealand arose again which we hope will happen.
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour business center
- Concierge services
Located in Queenstown City Centre, Hotel St Moritz, Queenstown - MGallery Collection is within a 5-minute walk of sights such as SKYCITY Wharf Casino and Steamer Wharf. This 5-star hotel has 142 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center. Centrally located in Queenstown, the hotel is also a short walk from TSS Earnslaw Steamship and Creative Queenstown Arts & Crafts Market.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a tapas bar. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10:30 AM and on weekends from 6 AM to 11 AM.
The 142 rooms are recently renovated and have an array of amenities, including refrigerators, minibars, and coffee makers. 40-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free newspapers, safes, and phones are other standard amenities.
Renovated in 2017, Hotel St Moritz, Queenstown - MGallery Collection offers a sauna, free WiFi in public areas, and conference space. If you drive, put free offsite parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2040 reviews