Grand Palladium Vallarta Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Grand Palladium Vallarta Resort & Spa - All Inclusive

Exterior
Creator video - submitted by Alyssa Knight Studio
Restaurant
5 bars/lounges, 2 poolside bars, swim-up bar
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Punta de Mita Km 11.5, Bahia de Bandearas, Punta de Mita, NAY, 63734
  • Place, Punta de Mita Beach
    ‪3 min drive‬
  • Place, Punta Mita Golf Course
    ‪4 min drive‬
  • Place, El Anclote Beach
    ‪5 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪52 min drive‬

Room options

Room Deluxe with Garden View

  • 333 sq ft
  • Sleeps 1

Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 333 sq ft
  • Sleeps 2

Room Deluxe with Garden View

  • 333 sq ft
  • Sleeps 3

Room Deluxe with Garden View

  • 333 sq ft
  • Sleeps 4

Room Deluxe with Garden View

  • 333 sq ft
  • Sleeps 3

Room Deluxe with Sea View

  • 333 sq ft
  • Sleeps 1

Room Deluxe with Sea View

  • 333 sq ft
  • Sleeps 2

Room Deluxe with Sea View

  • 333 sq ft
  • Sleeps 3

Room Deluxe with Sea View

  • 333 sq ft
  • Sleeps 4

Room Deluxe with Sea View

  • 333 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 4

Junior Suite Garden View

8.0 out of 10
Very good
(7 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Selection Junior Suite Garden View

7.6 out of 10
Good
(18 reviews)
  • Garden view
  • 333 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Oceanfront (View)

7.6 out of 10
Good
(19 reviews)
  • Beach view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Panoramic Ocean View

7.8 out of 10
Good
(27 reviews)
  • Ocean view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Deluxe with Ocean View

  • 333 sq ft
  • Sleeps 1

Room Deluxe with Ocean View

  • 333 sq ft
  • Sleeps 2

Room Deluxe with Ocean View

  • 333 sq ft
  • Sleeps 3

Room Deluxe with Ocean View

  • 333 sq ft
  • Sleeps 4

Room Deluxe with Ocean View

  • 333 sq ft
  • Sleeps 3

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 1

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 2

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 3

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 4

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 3

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 1

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 2

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 3

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 4

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 3

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 4

Deluxe Garden View

8.4 out of 10
Very good
(57 reviews)
  • Garden view
  • 333 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Garden View Single use

  • Garden view
  • 333 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Deluxe Ocean View

7.4 out of 10
Good
(36 reviews)
  • Ocean view
  • 333 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Punta de Mita

Punta de Mita Beach is within a mile (2 km) of Grand Palladium Vallarta Resort & Spa - All Inclusive, and other popular attractions like El Anclote Beach are within a few miles (5 km). This 517-room, 5-star property has 2 outdoor pools along with indoor private hot tubs and 5 restaurants.

What's nearby

  • Punta de Mita Beach - 3 min drive - 1.9 miles
  • Punta Mita Golf Course - 4 min drive - 3.4 miles
  • El Anclote Beach - 5 min drive - 3.6 miles
  • Punta de Mita Sea Pool - 5 min drive - 2.7 miles
  • Destiladeras Beach - 6 min drive - 3.4 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 39 min drive

Restaurants

  • ‪Iberostar Selection Playa Mita - ‬8 min drive
  • ‪buffet El nopal - Iberostar playa mita premium gol - ‬8 min drive
  • ‪Star Café - ‬8 min drive
  • ‪Bluewater Grill - ‬3 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬5 min drive

About this property

Grand Palladium Vallarta Resort & Spa - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Grand Palladium Vallarta Resort & Spa - All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. There's free parking and an area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Memory foam beds sport down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Indoor private hot tubs, free minibar items, and balconies are also available.
An outdoor tennis court and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 5 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Shopping
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1999
  • Colonial architecture
  • Designated smoking areas
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)
  • Service fee: USD 19

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Grand Palladium Vallarta Punta Mita
Grand Palladium Vallarta Resort All Inclusive Punta Mita
Grand Palladium Vallarta
Grand Palladium Vallarta Resort All Inclusive Punta de Mita
Grand Palladium Vallarta All Inclusive Punta de Mita
Pallaum Vallarta Inclusive Pu
Grand Palladium Vallarta Resort Spa All Inclusive

Frequently asked questions

Are there all-inclusive rates at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include kayaking, soccer, and tennis.

How much does it cost to stay at Grand Palladium Vallarta Resort & Spa - All Inclusive?

As of Feb 9, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Vallarta Resort & Spa - All Inclusive on Feb 25, 2026 start from $291.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Grand Palladium Vallarta Resort & Spa - All Inclusive provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do within easy reach of Grand Palladium Vallarta Resort & Spa - All Inclusive?

Guests positively rate the property's location in Punta de Mita, and it's a short 9-minute walk from Bay of Banderas and also 20 minutes on foot from Punta de Mita Beach. You'll also find Destiladeras Beach and El Anclote Beach within a short drive.

Is there parking available at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yes, secured self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Grand Palladium Vallarta Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive feature a casino on the premises?

No, Grand Palladium Vallarta Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Grand Palladium Vallarta Resort & Spa - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 outdoor pools, 2 poolside bars, and 5 restaurants.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have a hot tub?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Palladium Vallarta Resort & Spa - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Will Grand Palladium Vallarta Resort & Spa - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Palladium Vallarta Resort & Spa - All Inclusive though service animals are welcome.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Grand Palladium Vallarta Resort & Spa - All Inclusive?

The closest major airport to Grand Palladium Vallarta Resort & Spa - All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 21.1 mi away (39 minutes by car).

Are there rooms with balconies at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yes, every guestroom at Grand Palladium Vallarta Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Grand Palladium Vallarta Resort & Spa - All Inclusive.

Grand Palladium Vallarta Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 470 out of 1013 reviews
Rating 8 - Good. 267 out of 1013 reviews
Rating 6 - Okay. 136 out of 1013 reviews
Rating 4 - Poor. 69 out of 1013 reviews
Rating 2 - Terrible. 71 out of 1013 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the breakfast buffet with the fresh tacos, waffles, pancakes, and omelettes. The entire facility was immaculately clean. Very much appreciated the amazing service from all of the staff. Everyone was very friendly and helpful, especially our concierge Terence and the restaurant managers Brayan, Oscar, and Tony. Also enjoyed the services provided from the resort photographer Rocha, had lots of fun having photo shoots. The nightly entertainment was great. Really appreciated how easy it was to schedule reservations and having late check out provided with efficient bellhop services. The beach was perfect at this resort- sandy, spacious, and usually easy to find chairs and shade. Also appreciated that the vendors were not intrusive on the beach. The only critique I would have is the food quality was only average. I did like that the sports lounge had a small buffet option open most of the day/night so you could find a snack regardless of time. They did their best to accommodate my partner's dietary restrictions but the buffets inconsistent labelling made meals a little harder to navigate. Not a lot of vegetarian options. I myself as a meat eater was not impressed with the flavor of the food, but at least there was a fair variety. Overall we enjoyed our time at the resort due to the excellent service, beautiful beach, and well maintained facilities.
Stayed 7 nights in Nov 2025

6/10 Okay

Eva, Victoria

Traveled with family
Some areas are falling apart for example infinity pool tiles are falling off and the water wasn’t flowing like infinity pool should , the resort doesn’t allow taxis to enter the front so when you checking out you need to walk with the luggages so you can past the gate, very inconvenient
Stayed 7 nights in Nov 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the resort was fantastic. Terence was great and helped us with anything we needed. We loved the salt water pool, swings, quiet pool and food selection. The entertainment was excellent. The only thing that would have made it better was the quiet pool water level was low most of the time we were there and so the water wasn't being filtered and was filthy.
Stayed 7 nights in Nov 2025

10/10 Excellent

Antonio

Traveled with partner
Liked: Property conditions & facilities
Everything but most the staff very attentive!
Stayed 3 nights in Nov 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time there. And was great
Stayed 7 nights in Nov 2025

10/10 Excellent

Aidee, Paramount

Stayed 4 nights in Oct 2025

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great vacation with our 2 children ages 2 and 6 but want to make other parents aware of hand foot and mouth disease contracted between October 28, 2025 and November 4, 2025 at the resort. Our children were told they were only allowed 1 straw per day in their drinks at the pool bar and weren’t allowed to use their pool floaties in the bigger pool with us, but other children and adults were allowed theirs and other children were allowed to jump into the pool and into their parents arms but we were told no by a specific life guard. Also be aware - the workers doing service on smoke detectors in the room went into our fridge and drank a Coca Cola and left pop all over the floor.
Stayed 7 nights in Oct 2025

10/10 Excellent

Byron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent, very accomadting and resolved any issues I hade quickly and professioanlly. Terence our expedia concierge was amazing and ensured our stay was perfect. Thank you for a great holiday!
Stayed 6 nights in Oct 2025

6/10 Okay

Destiny Jean Renee

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were great and the staff was super friendly and helpful. Tony.. tony is a character... not the funny kind. So he had me and my boyfriend sign up for an hour long time share type thing in exchange for a tequila tour and spa.. so we did it... the time share thing..said no.. no problem.. but when it came to the tour.. the tour was an hour late.. it was my birthday that we set it up on... and they never showed.i asked tony before it was time for the tour if we were in the right spot and he said he said yes they were coming.. they never did. Somw martha lady showed up an hour an a half later stating she never knew we were suppose to go on this tour... ok.. so there was miscommunication between tony and martha... martha then said she would take us out on the next tour day.. and she again..never showed. So tony got us lol. We did a time share presentation just for me to pay 50$ for a spa day.. Other than this big mishap... it was a great stay. Juss... dont believe tony when he says stuff
Stayed 7 nights in Oct 2025

10/10 Excellent

Rosaura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. Just know the pictures you see is for Family Selection extra charge package that expedía doesn’t explain.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rhett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Oceanview room was blocked by a tree
Stayed 4 nights in Oct 2025

4/10 Poor

Carmen

It was good my stayed in the band grandpa glad you not as I expected, but not it’s worse than I thought it would be
Stayed 4 nights in Sep 2025

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort layout and food options. The buffet was wonderful. We liked most of the a la carte, it depends on what you order. Funny enough the Italian one was just ok, in my opinion. Staff was attentive, busy at times. Rooms fine. We had a nice ocean view. While there, we were side swiped by a hurricane, brought some large waves. The resort was fine, as were on a small cliff. Bottom line, I’d go back, however not cheap or easy to get into town if you want to leave resort. Oh and this was the first all inclusive where we had to book and pay for our own transportation there from the airport.
Stayed 7 nights in Oct 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very chingon!
Stayed 3 nights in Oct 2025

10/10 Excellent

Alma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! All the staff was very friendly and helpful! We will definitely be back and book with Expedia! Special thanks to the Expedia team at the resort! Terrence Leslie and Justo were very helpful and friendly!!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Ignacio

Stayed 1 night in Sep 2025

10/10 Excellent

Gema Gabriela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kristin, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terence Leslie was my point of contact at Grand Palladium and he was so helpful with any questions I had about our stay. We’ll definitely come back to this resort.
Stayed 4 nights in Sep 2025

10/10 Excellent

Lynda Jean, Palm Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

4/10 Poor

sonny, South Ozone Park

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a member of this hotel there was no accommodation to member
Stayed 7 nights in Aug 2025

10/10 Excellent

Alvaro

Stayed 2 nights in Aug 2025

4/10 Poor

Fabiola, Cerritos

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the beautiful pool by the beach. I was disappointed about the ocean view from my balcony, the only thing I could see was the wall. The room had a weird smell. I made a reservation for three nights but I decided to go to another resort after the first night. I wanted to go to the buffet for breakfast but there was a very long line. I have been to several resorts and this is the first time I had to get in line to have breakfast. I couldn’t sleep the night that I spent there because there were service carts going back and forth in the hallway, very noisy. The Expedia concierge did a great job trying to find me a better room although the resort was not what I was expecting.
Pool by the beach
Stayed 3 nights in Jul 2025

6/10 Okay

Alejandra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like all the dinning options and very safe to minors
Stayed 4 nights in Aug 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was gorgeous. Reservations were hard to get for some of the restaurants. Food was good.
Stayed 6 nights in Jun 2025

2/10 Terrible

Carmen, Bell

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this Punta Mita resort through Expedia expecting a 5-star experience, but what we got was anything but. Our 9-year-old was supposed to sleep on the sofa bed, which turned out to be broken and infested with bugs. When we called the front desk, we were told someone would come to “verify” — but after 40 minutes, no one arrived. Instead, they tried to dismiss it as “seasonal” and even asked if we had brought food into the room. Meanwhile, bugs were flying around and my child had nowhere safe to sleep. At nearly midnight, after multiple calls and being shuffled around, we were told the resort would not issue a refund “because you booked through Expedia.” A manager never came, and staff showed zero urgency or hospitality. We were even pressured to sign a form stating our early departure wasn’t the resort’s fault — which we refused. Exhausted and upset, we checked out the same day we arrived and paid out of pocket for another hotel. We did not stay a single night. Expedia has yet to step up, telling us repeatedly to wait for the resort’s approval. Expedia should take responsibility to resolve this matter instead of leaving it solely to the property. After booking 50+ trips with Expedia, I am shocked at the lack of support. I paid for a safe, habitable resort stay, and none was provided. This was a clear health and safety issue. We lost money, time, and trust. Avoid this resort, and reconsider using Expedia if you expect them to protect you when things go wrong.
Stayed 5 nights in Aug 2025