Grand Palladium Vallarta Resort & Spa - All Inclusive

Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

On the beach, sun loungers, beach umbrellas, beach towels

Overview
Rooms
Location
Policies

Popular amenities

Bar
All inclusive

Explore the area

Carretera Punta de Mita Km 11.5, Bahia de Bandearas, Punta de Mita, NAY, 63734

Punta de Mita Beach
‪3 min drive‬
El Anclote Beach
‪5 min drive‬
Destiladeras Beach
‪5 min drive‬
Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪39 min drive‬

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Room options

Deluxe Triple Ocean View

Very good

334 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Room, Oceanfront (View)

Good

334 sq ft
Beach view
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Triple Garden View

334 sq ft
Sleeps 4
2 Double Beds OR 1 Queen Bed

Family Selection Junior Suite Garden View

333 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Garden View

Very good

333 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Panoramic Ocean View

Very good

334 sq ft
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Triple Oceanfront View

334 sq ft
Beach view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Garden View

Excellent

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Triple Room, Ocean View (Panoramic)

334 sq ft
Ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Deluxe Ocean View

333 sq ft
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Room Deluxe with Ocean View

Ocean view
Sleeps 1
1 King Bed OR 2 Double Beds

Suite Junior with Garden View

Sleeps 2
1 King Bed OR 2 Double Beds

Room Deluxe with Panoramic View

Sleeps 3
2 Double Beds

Suite Superior with Garden View

Sleeps 3
2 Double Beds

Room Deluxe with Ocean View

Ocean view
Sleeps 2
1 King Bed OR 2 Double Beds

Suite Superior with Garden View

Sleeps 4
2 Double Beds

Suite Junior with Garden View

Sleeps 1
1 King Bed OR 2 Double Beds

Suite Superior with Garden View

Sleeps 3
2 Double Beds

Room Deluxe with Garden View

Sleeps 1
1 King Bed

Room Deluxe with Sea View

Sea view
Sleeps 1
1 King Bed OR 2 Double Beds

Room Deluxe with Ocean View

Ocean view
Sleeps 3
2 Double Beds

Room Deluxe with Sea View

Sea view
Sleeps 2
1 King Bed OR 2 Double Beds

Suite Junior with Garden View

Sleeps 4
2 Double Beds

Room Deluxe with Panoramic View

Sleeps 3
2 Double Beds

Room Deluxe with Panoramic View

Sleeps 2
1 King Bed OR 2 Double Beds

Room Deluxe with Ocean View

Ocean view
Sleeps 4
2 Double Beds

Suite Superior with Garden View

Sleeps 1
1 King Bed OR 2 Double Beds

Suite Junior with Garden View

Sleeps 4
2 Double Beds

Room Deluxe with Garden View

Sleeps 2
1 King Bed OR 2 Double Beds

Room Deluxe with Panoramic View

Sleeps 4
2 Double Beds

Room Deluxe with Ocean View

Ocean view
Sleeps 3
2 Double Beds

Suite Junior with Garden View

Sleeps 3
2 Double Beds

Room Deluxe with Garden View

Sleeps 3
2 Double Beds

Room Deluxe with Garden View

Sleeps 3
2 Double Beds

Suite Junior with Garden View

Sleeps 3
2 Double Beds

Suite Superior with Garden View

Sleeps 2
1 King Bed OR 2 Double Beds

Room Deluxe with Panoramic View

Sleeps 1
1 King Bed OR 2 Double Beds

Room Deluxe with Sea View

Sea view
Sleeps 3
2 Double Beds

Suite Superior with Garden View

Sleeps 4
2 Double Beds

Room Deluxe with Sea View

Sea view
Sleeps 4
2 Double Beds

Room Deluxe with Sea View

Sea view
Sleeps 3
2 Double Beds

Room Deluxe with Garden View

Sleeps 4
2 Double Beds

About the neighborhood

Punta de Mita

Punta de Mita Beach is within a mile (2 km) of Grand Palladium Vallarta Resort & Spa - All Inclusive, and other popular attractions like El Anclote Beach are within a few miles (5 km). This 517-room, 5-star property has 2 outdoor pools along with indoor private hot tubs and 5 restaurants.

What's nearby

Punta de Mita Beach - 3 min drive - 1.9 miles
El Anclote Beach - 5 min drive - 3.4 miles
Destiladeras Beach - 5 min drive - 3.4 miles
Litibu Golf Course - 7 min drive - 3.4 miles
Punta Mita Golf Club - 7 min drive - 4.1 miles

Getting around

Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 39 min drive

Restaurants

‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬3 min drive
‪Manatees Pool Lounge - ‬3 min drive
‪Bluewater Grill - ‬3 min drive
‪Árbol - ‬7 min drive
‪Seaside Grill Dreams Bahia Mita - ‬5 min drive

About this property

Grand Palladium Vallarta Resort & Spa - All Inclusive

Luxury property on the beach, with 2 outdoor pools

Grand Palladium Vallarta Resort & Spa - All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. There's free parking and an area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.

Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Memory foam beds sport down comforters and bathrooms offer jetted tubs, hair dryers, and free toiletries. Indoor private hot tubs, free minibar items, and balconies are also available.

An outdoor tennis court and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zentropia. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Beach nearby, free beach shuttle, sun loungers, beach umbrellas

Pool
Hot Tub
All inclusive
Spa

$196 nightly

Aug 10 - Aug 11

Total includes taxes and fees

3 outdoor pools, pool umbrellas, sun loungers

Pool
Breakfast included
All inclusive
Spa

$433 nightly

Jul 30 - Jul 31

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Area shuttle (surcharge)
Free secured, uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
2 poolside bars
5 bars/lounges
5 restaurants
A swim-up bar
Snack bar/deli

Things to do

2 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free beach club
Free children's club
Free water park
Full-service spa
Gym
Kayaking
Outdoor tennis court
Playground
Shopping
Water sports equipment
Waterslide
Yoga classes

Family friendly

2 outdoor pools
Arcade/game room
Baby toys
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting (surcharge)
Lifeguards on site
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business center
Conference center
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 accessible parking spaces
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible restaurant

3 buildings
3 floors
Banquet hall
Built in 1999
Colonial architecture
Designated smoking areas
Lifeguards
Mosquito nets

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter
Memory foam mattress

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Towels provided

Entertainment

42-inch LCD TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free stocked minibar
Restaurant dining guides

Air conditioning
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)
Service fee: USD 19

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

Grand Palladium Vallarta Punta Mita

Grand Palladium Vallarta Resort All Inclusive Punta Mita

Grand Palladium Vallarta

Grand Palladium Vallarta Resort All Inclusive Punta de Mita

Grand Palladium Vallarta All Inclusive Punta de Mita

Pallaum Vallarta Inclusive Pu

Grand Palladium Vallarta Resort Spa All Inclusive

Frequently asked questions

Are there all-inclusive rates at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include kayaking, soccer, and tennis.

Are free cancellation options available at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Grand Palladium Vallarta Resort & Spa - All Inclusive provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do within easy reach of Grand Palladium Vallarta Resort & Spa - All Inclusive?

Guests positively rate the property's location in Punta de Mita, and it's a short 9-minute walk from Bay of Banderas and also 20 minutes on foot from Punta de Mita Beach. You'll also find Destiladeras Beach and El Anclote Beach within a short drive.

Is there parking available at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yes, secured self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Zentropia is the property's full-service spa and services include beach massages.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive feature a casino on the premises?

No, Grand Palladium Vallarta Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Grand Palladium Vallarta Resort & Spa - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 outdoor pools, 2 poolside bars, and 5 restaurants.

Are there hot tubs at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Palladium Vallarta Resort & Spa - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Will Grand Palladium Vallarta Resort & Spa - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Palladium Vallarta Resort & Spa - All Inclusive though service animals are welcome.

Are there connecting rooms at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Grand Palladium Vallarta Resort & Spa - All Inclusive?

The closest major airport to Grand Palladium Vallarta Resort & Spa - All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 21.1 mi away (39 minutes by car).

Are there rooms with balconies that I can book at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yes, every guestroom at Grand Palladium Vallarta Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Grand Palladium Vallarta Resort & Spa - All Inclusive.

Grand Palladium Vallarta Resort & Spa - All Inclusive Reviews

8.0

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

Beatriz

Traveled with family

Apr 29, 2025

Buffet restaurant foood was always cold

Stayed 3 nights in Apr 2025

6/10 Okay

Arminda Lopez

Traveled with family

Apr 29, 2025

Disliked: Staff & service, property conditions & facilities

Buffet style food was always cold

8/10 Good

Erin, Fort Collins

Traveled with partner

Apr 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Apr 2025

10/10 Excellent

Eric

Traveled with family

Apr 27, 2025

Liked: Cleanliness, staff & service

I love Grand Palladium but there is a room for improvements

Stayed 7 nights in Apr 2025

2/10 Terrible

Adam

Traveled with family

Apr 27, 2025

Disliked: Staff & service, amenities, property conditions & facilities

The food terrible ( im was sick from 3 days diarrhea omg.talk same more people aruond 15 more the was diarrhea ( not recommended)

Stayed 3 nights in Apr 2025

8/10 Good

Susy

Traveled with family

Apr 26, 2025

Liked: Staff & service, amenities

Even it is all inclusive the food was good. Didn't like the reservation process for the restaurant as the app didn't work and coudnt eat were we wanted

Stayed 2 nights in Apr 2025

10/10 Excellent

Sean

Traveled with family and small children, Traveled with group

Apr 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was so friendly. The resort felt large enough you weren’t on top of each other but small enough things were close. Lots of food options for our picky child. The only thing I would look at fixing was the LOUD sound during the performances. We only went to one because the mic and speakers were so loud it hurt our ears too much. The kids went to the kids club and had a blast. It was super well organized. The pools were huge, but big enough. Loved that the kids pool area was slightly cooler so you could wade your legs in and not get fully wet. It would have been nice to grab snack options on off hours from the buffet or restaurants but on the second day we just grabbed some snacks from the buffet to eat at the pool.

Stayed 5 nights in Mar 2025

8/10 Good

Anna, Winnetka

Traveled with partner

Apr 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very nice vacation. Clean room. I was pleasantly impressed with food choices nice beach area, you can swim in the ocean, if waves are not aggressive, lots of surfers. However, not enough chairs on the beach. Cecilia, the concierge is very helpful and responsive on WhatsApp. Our safe didn’t work. It was fixed right away. Ricardo at the breakfast buffet, the server, was exceptional, no need to wait for coffee. It was crowded, it’s recommended to go to buffet early if you don’t want to wait in line to be seated, or have easy access to food choices. The property has beautiful jungle setting and beach cliffs. It was a perfect choice for our short vacation.

Stayed 5 nights in Apr 2025

4/10 Poor

Mistine Marie

Traveled with family and small children

Apr 25, 2025

Liked: Staff & service

Booked my trip and then when I got there, they told me the only way to go to some of the restaurants was to purchase the higher package and then they didn’t get our reservations done but allowed us to go to the restaurants as long as we were gonna buy champagne or lobster even though the tables weren’t full. Complete scam and then had people try to corner you with a timeshare type program offering 300.00 towards towards hotel services however I booked massages and got the price and then as soon as I told him I was using my bucks they raise the price so you’re just paying for it anyway ridiculousness

Stayed 6 nights in Apr 2025

10/10 Excellent

Denita Rae

Apr 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice resort and highly recommend. It is a bit further from the Airport though.

Stayed 3 nights in Apr 2025

8/10 Good

Karen W

Traveled with family and small children

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed our stay at the resort. Be prepared for a workout. Built into the side of a cliff, it is not flat and there are no elevators. The staff were very friendly and helpful. The food was good, especially at Portofino and Internatuonal. Reservatuins were difficult to get with our group of 10 which was disappointing. Even if we could get a reservation for the entire group, we were unable to sit together which was even more disappointing. Portofino made an exception for our "after wedding dinner." We were able to push two tables together for eating at the buffet. The wedding was beautifully planned and executed. Again because we were a small group, my daughter and future son-in- law were unable to use their balcony of choice but, it was still very nice. The other thing was transportation. It was not provided from/to the airport since we booked through Expedia rather than the resort travel club. Not a big deal but taxis were pretty pricey...$80US for my husband and I which we expected. My other daughter and her spouse did book through the resort but were not told of the resort transportation service until their departure. They paid $145US for their taxi to the resort. Live and learn. Still it was an enjoyable week.

Stayed 7 nights in Apr 2025

10/10 Excellent

Lauryn

Traveled with group

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service very good

Stayed 5 nights in Apr 2025

4/10 Poor

Thomas

Traveled with partner

Apr 22, 2025

Liked: Cleanliness, amenities

It was an ok stay.

Stayed 5 nights in Mar 2025

8/10 Good

Teresa

Apr 19, 2025

Liked: Cleanliness, staff & service

Don’t book if you come in large groups cannot be accommodated to gather in restaurants other than that is all good..

Stayed 3 nights in Apr 2025

10/10 Excellent

Maria.

Apr 18, 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Apr 2025

10/10 Excellent

Angela Lynn

Apr 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful resort friendly staff.

Stayed 7 nights in Apr 2025

10/10 Excellent

Alexandre Dos Santos

Traveled with partner

Apr 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is great. The room was clean and comfortable, the food was very good, a lot of variety, and the special restaurants were great. The adult pool is a little warmer, which was great, even when the weather was very hot. The beach right in front of the hotel was very nice. The service and staff were friendly and kind. I super recommend staying at the hotel.

Stayed 5 nights in Apr 2025

4/10 Poor

kristian

Traveled with partner

Apr 14, 2025

Liked: Staff & service

The staff are amazing. However the food quality has declined since our last trip a couple of years ago to this resort. Love the location, disappointed with the food this time.

Stayed 1 night in Apr 2025

6/10 Okay

Lance

Traveled with group, Traveled with family

Apr 14, 2025

Liked: Cleanliness, staff & service

The staff were friendly and for the most part accommodating. The entertainment was limited and the food was at times excellent and at times terrible. It's funny, the service and quality of food at Portofino was terrible, while the service and quality of food at the International was excellent. Based on location, I assume the food is coming from the same kitchen. This is the second time we have stayed at the Grand Palladium Vallarta and I must say, nothing has changed.

Stayed 7 nights in Apr 2025

6/10 Okay

Katarina

Traveled with group

Apr 13, 2025

Liked: Cleanliness, staff & service

The Grand Palladium sits on a really beautiful piece of land - I love the jungle in the middle. I think the food often left something to be desired and the drinks often tasted like aspartame which was unfortunate. The staff were excellent and always friendly, and the entertainment was great (live DJ specifically). Some of the facilities needed improvement as well despite looking nice - the fan in our bathroom never turned on, there was one light that didn’t work, and at one point there was water coming from the ceiling in a bar we were in. Also, the app for booking restaurant reservations was difficult to use, and restaurants weren’t open every day so we weren’t able to try each one.

Stayed 6 nights in Apr 2025

10/10 Excellent

Jesie vee

Apr 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2025

10/10 Excellent

Andre

Traveled with family

Apr 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort, excellent staff, great food and EXTRA BONUS points for the great surf break out front!

Stayed 4 nights in Apr 2025

10/10 Excellent

Greta

Traveled with family and small children, Traveled with family

Apr 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family had a relaxing fun fabulous trip. Loved the spa experience and the food at all the restaurants!

Stayed 5 nights in Mar 2025

4/10 Poor

Roland Daniel

Traveled with partner

Apr 8, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

We recently stayed at the Grand Palladium Punta de Mita and while the location is beautiful, the overall experience was disappointing. Service was consistently poor—basic requests felt like an inconvenience, and we were never once offered drink service by a waiter. Long lineups for food and drinks were constant, largely due to the resort allowing day passes, which made the pools and common areas overcrowded. Despite being advertised as all-inclusive, there were frequent upcharges for premium drinks, food items, and room upgrades, which made the resort feel more focused on upselling than guest comfort. Our room was cleaned well, but it was outdated and in disrepair. A service request for a broken toilet was never addressed. The facilities felt neglected—pools were scrubbed during peak hours and one afternoon a film resembling vomit covered the quiet pool, prompting us to cut our stay short. After two days, we moved to Secrets next door, where the difference in service, cleanliness, and hospitality was immediate. Even at checkout, the staff showed little interest in our concerns and offered no apology or compensation. With better maintenance and a stronger focus on guest experience, this resort has potential—but based on our visit, we would not return or recommend it.

Stayed 5 nights in Apr 2025