First of all we were greeted by a women who was not dressed professional at all. After being on the road for most of the day, we couldn’t wait to get into a nice warm hot tub. Well, it did not work, she had no idea what the problem was and there were really no options. The next day the asst. manager said sorry, but if you’re not a member, I can not give you any points toward something else. So…that’s where it is. The only remaining room was the handicap one with a king bed. It was fine, clean etc. Nothing special about the visit. Except things don’t work as advertised. So - probably will not visit a Hampton Inn again.