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Hotel Bosque del Mar, Playa Hermosa

3.5 star property
Beachfront hotel with full-service spa
VIP Access

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Photo gallery for Hotel Bosque del Mar, Playa Hermosa

Outdoor pool, sun loungers
Garden Suite | View from room
Exterior
Reception
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Hot Tub
  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Playa Hermosa, Sardinal, Guanacaste, 1000
  • Playa Hermosa
    ‪1 min drive‬
  • Coco Beach
    ‪5 min drive‬
  • Ocotal Beach
    ‪12 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪34 min drive‬
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Room options

View all photos for Suite Opome

Suite Opome | 1 bedroom, in-room safe, desk, blackout drapes

Suite Opome

7.4 out of 10
Good
(3 reviews)
  • 753 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Nyuri

Suite Nyuri | 1 bedroom, in-room safe, desk, blackout drapes

Suite Nyuri

  • 861 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Ocean Front Suite Family

Beach/ocean view

Ocean Front Suite Family

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Garden Suite

Garden Suite | 1 bedroom, in-room safe, desk, blackout drapes

Garden Suite

9.8 out of 10
Exceptional
(8 reviews)
  • 753 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical Suite

Tropical Suite | 1 bedroom, in-room safe, desk, blackout drapes

Tropical Suite

9.6 out of 10
Exceptional
(25 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Suite King

Ocean Front Suite King | 1 bedroom, in-room safe, desk, blackout drapes

Ocean Front Suite King

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Playa Hermosa

Hotel Bosque del Mar, Playa Hermosa places you next to Playa Hermosa and within a few miles (5 km) of other popular attractions like Coco Beach. This 32-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Playa Hermosa - 1 min drive - 0.3 miles
  • Coco Beach - 5 min drive - 2.0 miles
  • Playa Calzón de Pobre - 6 min drive - 2.0 miles
  • Panamá Beach - 8 min drive - 3.9 miles
  • Ocotal Beach - 12 min drive - 4.6 miles

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 29 min drive

Restaurants

  • ‪Zi Lounge - ‬9 min drive
  • ‪El Capricho Mexican Restaurant & Bar - ‬9 min drive
  • ‪Guayoyo - ‬9 min drive
  • ‪Restaurante Donde Claudio y Gloria - ‬10 min drive
  • ‪AquaSport - ‬16 min walk

About this property

Hotel Bosque del Mar, Playa Hermosa

Beachfront hotel with full-service spa
Guests of Hotel Bosque del Mar, Playa Hermosa enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for USD 90 per vehicle. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and dry cleaning/laundry. Other amenities at this beach hotel include free WiFi in public areas, a hot tub, and express check-out.
29-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and ceiling fans. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Niromi
  • Nya Lounge Bar

Things to do

  • Children's pool
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Stereo

Family friendly

  • Children's pool
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • 100% renewable energy
  • 2 floors
  • 4 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • 29-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 10 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • Christmas Day gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 6)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy, plus eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Bosque del Mar
Bosque del Mar Playa Hermosa
Hotel Bosque del Mar
Hotel Bosque del Mar Playa Hermosa
Hotel Playa Hermosa
Hotel Bosque Mar Playa Hermosa
Hotel Bosque Mar
Bosque Mar Playa Hermosa

Frequently asked questions

Is free cancellation available at Hotel Bosque del Mar, Playa Hermosa?

Hotel Bosque del Mar, Playa Hermosa offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Bosque del Mar, Playa Hermosa?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Hotel Bosque del Mar, Playa Hermosa on Jul 5, 2025 start from $569.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Bosque del Mar, Playa Hermosa?

This hotel is located in Sardinal, just steps from Playa Hermosa. You'll also find Panamá Beach and Playa Penca within a short drive.

Is there parking available at Hotel Bosque del Mar, Playa Hermosa?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Bosque del Mar, Playa Hermosa?

There is a full-service spa available for guests to enjoy and services include massages.

Does Hotel Bosque del Mar, Playa Hermosa feature a casino at the property?

No, Hotel Bosque del Mar, Playa Hermosa doesn't have a casino.

Is there an indoor pool at Hotel Bosque del Mar, Playa Hermosa?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Hotel Bosque del Mar, Playa Hermosa?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a bar, and a beachfront restaurant.

Does Hotel Bosque del Mar, Playa Hermosa have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hotel Bosque del Mar, Playa Hermosa have a restaurant with a breakfast menu?

Yes, Hotel Bosque del Mar, Playa Hermosa serves breakfast for a surcharge at Niromi.

Does Hotel Bosque del Mar, Playa Hermosa allow pets to stay for free?

No, pets aren't allowed at Hotel Bosque del Mar, Playa Hermosa.

Does Hotel Bosque del Mar, Playa Hermosa have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Bosque del Mar, Playa Hermosa?

The closest major airport to Hotel Bosque del Mar, Playa Hermosa is Daniel Oduber Intl. Airport (LIR), which is 17.4 mi away (29 minutes by car). Another top airport is Tamarindo (TNO), which is around 20 mi away.

Are there rooms with balconies that I can book at Hotel Bosque del Mar, Playa Hermosa?

No, at Hotel Bosque del Mar, Playa Hermosa, there aren't any guestrooms that list a balcony.

Does Hotel Bosque del Mar, Playa Hermosa offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Bosque del Mar, Playa Hermosa.

Hotel Bosque del Mar, Playa Hermosa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 602 out of 815 reviews
Rating 8 - Good. 152 out of 815 reviews
Rating 6 - Okay. 36 out of 815 reviews
Rating 4 - Poor. 14 out of 815 reviews
Rating 2 - Terrible. 11 out of 815 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Beautiful pool and beach. Monkeys were an added bonus as they were fun to watch. Loved the relaxed vibe and soft music of this little jungle /beach resort.
Stayed 7 nights in Mar 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, beautiful beach with very helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property and amazing staff

Amazing property and amazing staff. Everyone went out of their way to help and make us feel welcome. The property is in a prime location on the beach. Walking distance to a few beach front restaurants or on site restaurant.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Beautiful hotel with environment that really makes it seem like a tropical rainforest, especially in the dry Guanacaste region. Friendly staff, delicious food that is reasonably priced for the area and hotel. Monitored parking across the street. Fantastic quiet and low key beach. And you have to love the sound of howler monkeys in the morning. Would definitely recommend to friends.
Stayed 6 nights in Mar 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so friendly and helpful. The property is clean and in a fantastic location. We were literally on the beach in one hour after landing in Liberia. We have already booked a return trip to Hotel Bosque.
Stayed 1 night in Mar 2025

8/10 Good

Mijouk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Rilla

Stayed 3 nights in Feb 2025

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Day Quick Vaca

Beautiful, Clean & Small. 25 minutes from the Liberia airport.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was lovely. It was so fun seeing monkeys and iguanas freely roaming around. The food was delicious and the staff was amazing ! Great place all around .
Stayed 2 nights in Feb 2025

8/10 Good

Chandramouli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach ! Clean rooms and good service. Restaurant is good but choices are limited and expensive. Location is not ideal and we had to go to playa del coco for food. Couple of minor issues that did not bother us is they had water issues for like 30 mins and power went off in the middle of the night for like 10 mins.
Stayed 2 nights in Feb 2025

10/10 Excellent

Wally Wayne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful rooms and grounds Meals at restaurants was excellent Staff were very friendly and helpful
Stayed 7 nights in Feb 2025

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right on the beach! Nightly happy hour. Close to neighboring towns. Really enjoyed our time here.
Stayed 3 nights in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Surroundings with Pristine Beach Access

Hotel Bosque del Mar is an immaculately maintained small/medium-sized property that sits right on the beach in Playa Hermosa. The staff here were very friendly and provided lots of information for us before and during our trip, anytime we requested it. They even helped us book a 1/2 day snorkeling excursion that picked us up directly from our hotel. The room was very spacious - it included an aesthetically pleasing sitting/family room separate from the bedroom area and the bathroom was large as well. The bed linens were very cozy, but the beds themselves we a bit hard. We found a few small bugs in the room from time to time, but no infestation and this was not bothersome considering the location of the hotel is within a forested patch along the beach! The section of beach that is right in front of the hotel provides shade and lounge chairs with cushions. There is access to the restaurant/bar available by hotel staff members who check in periodically. The breakfast service (not included) was very well priced and had plentiful options. On Sunday, the breakfast service is a buffet with eggs to order and live music - we enjoyed it thoroughly. We did not find the dinner service to be as good of a value, but did enjoy the quality of service and food that we purchased. Parking is secure and easy to access, just right across a road that is not busy.
Stayed 4 nights in Jan 2025

10/10 Excellent

Susan and Norman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bosque Del Mar is a beautifully landscaped property. It was lovely to be right on the beach. The bedroom of our suite near the pool included a window wall from which we saw beautiful trees and plants. We felt like we were in the jungle as we walked around the property. The food was excellent and the restaurant has great views. All the staff were friendly and helpful and the small size of the hotel made for a serene and relaxing experience
Stayed 2 nights in Jan 2025

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review is specific to room 705 at the resort. If you visit here and they want to put you in that room, politely decline as it faces the lobby, dining room, and the bar area. You are unable to sit out on your terrace for morning coffee, or to relax after a day on the beach or exploring. The bedroom had 3 two sides of floor to ceiling glass People can literally look into your room from the bar restaurant and lobby if you had the curtains open. It is also along the foot path that every single person has to traverse in order to get to their room, so probably the noisiest room there. The rest of the resort was great. The people were friendly and accommodating, but that room in particular was not a garden view . room .
Stayed 3 nights in Jan 2025

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not limited to this hotel, we found hotels along beaches are very expensive in Costa Rica, unless one is willing to stay at a hostel. This hotel is modern, clean, and comfortable but in our opinion, it’s not worth $650 CDN per night not including any meals. Similar hotels exist in Mexico and Dominican Republic but at much lower cost. Similarly, hotels up in the mountains near the volcanoes both in Costa Costa and Nicaragua are much more spacious, less crowded, and at a fraction of hotels along the coast. Dining at this restaurant is of fine dining. No buffets. Prices are consistent with fine dining in Toronto. So, budget for extra food cost. If we come back to Costa Rica, we won’t likely stay along the coast. It’s simply too expensive, hotter, and more mosquitoes than the mountains. The most expensive room at Four Seasons Hotel is like $20,000 USD per night. For that price, one can buy an acre lot in Nicaragua. In summary, there is nothing wrong with this hotel. It has done what it purports to offer. One contributing factor is the price of land along Costa Rican coast. It is $$$$$. So, building on those beach access land also translates to increased cost for travelers. Hope my summary helps.
Stayed 4 nights in Jan 2025

6/10 Okay

Claudia

Traveled with group
Liked: Cleanliness, staff & service
Our room entry was mildewy and this smell went into every piece of clothing I had and I had sinus issues upon returning. I would notice it when I walked in but then I got used to it so it didnt bother me. I was just there for 1 night or I would have requested a room change. This was obvious and something anyone working there would notice upon entering. I had a ground floor unit and it was nicely appointed but the sliding door had no screen so it had to be kept closed. There were floor to ceiling windows which sounds amazing... but the heavy blackout drapes were required to be kept closed all the time because anyone passing by could see into the room. That wasn't ideal. The pool was beautiful but didn't have any sun on it at any point of the day. The staff were terrific and the food was very good. There was live music for a Sunday brunch which was very nice. The direct access to the beach is very nice but the outdoor chaise chairs were quite tired. It was quite expensive and needed some updating.
Stayed 1 night in Jan 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical place to stay

This hotel is a magical blend of forest, ocean, and accommodation. Highly recommend. The staff is professional and very helpful.
Stayed 1 night in Jan 2025

2/10 Terrible

Kabir

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked a suite for our stay. After checking in, we found that the living area lights did not work, rendering half of our area unusable. Over the next several hours, repairmen kept entering our unit for repairs but didn’t fix the problem. Then at 11:30 at night, the lights in the bedroom wouldn’t turn off. The switch ilmechanism for the room is a very unusual digital switch. This resulted in a disruption to our sleep. In addition, the breakfast buffet was absolutely pathetic.
Stayed 2 nights in Jan 2025

10/10 Excellent

roberta

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were excellent. The jacuzzi was not hot early in the morning. Needed to wait for it to warm up. More than 30 ins.
Stayed 3 nights in Jan 2025

8/10 Good

Judi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel brought the jungle onto the beach and it was wonderful. We saw iguanas, monkeys, and several exotic birds on the property. The room was wonderful, as well, with very comfortable beds and air-conditioning. The service on the beach was not especially attentive, but everywhere else the service was terrific.
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Not 4 Stars, Disappointing

This is a 3 star hotel pretending to be 4 stars. Room cleanliness was below average. Dusty corners, filthy area rug in entry room, moldy spots around AC. Bathroom smelled like sewage when door was closed (no ventilation in bathroom). Bathtub is outdoors and we tried to use it in our last night…drain plug no working and wouldn’t fill. Unsafe door lock, you’d shut the door and then realize it wasn’t actually latched. I told front desk to fix it multiple times and they smiled and nodded and then didn’t. For the first 24 hours we had no hot water. I had to ask front desk three times to fix it. They never checked in with me, apologized or really seemed to care. Last night of our stay was New Years Eve. Got a call from front desk saying they were leaving at 10pm and no staff would be available all night long. Have you ever heard of a 4 star hotel that does that? Absurd. Then they had a DJ party with the speakers set up literally 6 feet from our patio. Went on til 7am. Would have been nice to know that we were going to have a full blast dance party before booked. Not cool. Don’t get me started on the restaurant. “Special Pancakes” consists of one 5 inch pancake for $15. The waiter said “because it’s special”. Some of the most expensive hotel food I’ve ever seen, rivals NYC hotels, just crazy. The good? Sheets and towels were clean, the grounds/pool are pretty, and the beach is awesome. But I can assure you I will not return here.
Stayed 3 nights in Dec 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Rosamaria

Liked: Cleanliness, staff & service
When we checked in we were told about what was included in hotel stay nor were we offered the amenities we saw other guests received later on the week. We checked in on the 15th before 7pm so reasonable time. I think what is included in our hotel stat the day we check in is more important than tours offered by the hotel. We would be told certain things requested would be done by the time we returned but it was not, we always had to ask again. It would be done always graciously but always had to ask a second time. Must say Roland was extremely helpful and great asset to the hotel. He should be put on your list of staff to promote. Most of other staff were extremely helful. Having the beach right there was a great plus. Thank you.
Stayed 6 nights in Dec 2024

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