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Surestay Plus By Best Western Pigeon Forge

2.5 star property

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
A hotel room with a bed, a desk, a TV, a kitchenette, and a mirror.
A hotel with a sign reading "SunStay Plus Hotel by Best Western."
A modern kitchen with a stainless steel refrigerator, a microwave, and a coffee maker on the countertop.
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Air conditioning
  • Business services
  • 24/7 front desk

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Old Mill
    ‪11 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪14 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with two beds, a desk with a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(64 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(49 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

A hotel room with two beds, a desk, a chair, a TV, a lamp, and a refrigerator.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(79 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

A hotel room with two beds, a desk, a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

8.8 out of 10
Excellent
(10 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

A hotel room with a bed, desk, chair, TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

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About the neighborhood

Pigeon Forge

Located in Downtown Pigeon Forge, Surestay Plus By Best Western Pigeon Forge is a leisurely stroll from popular sights such as LeConte Center at Pigeon Forge and Old Mill. This 65-room hotel has free breakfast along with conveniences like free self parking and a 24-hour business center.

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.2 miles
  • Old Mill - 11 min walk - 0.6 miles
  • Patriot Park - 11 min walk - 0.6 miles
  • LeConte Center at Pigeon Forge - 14 min walk - 0.8 miles
  • Island at Pigeon Forge - 3 min drive - 1.3 miles

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪Margaritaville - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪JT Hannah's Kitchen - ‬3 min walk
  • ‪Golden Corral - ‬19 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Guests of Surestay Plus By Best Western Pigeon Forge enjoy free WiFi in public areas, a 24-hour business center, and a vending machine. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready.
Guests can expect to find WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and phones are other standard amenities. Housekeeping is available on request.

Similar properties

Interior entrance
Pigeon River Inn
Pigeon Forge
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 2,207 reviews
$77 nightly
The price is $86
Aug 2 - Aug 3
Total with taxes and fees
Pigeon River Inn

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per day
  • Dogs and cats only
  • 3 total (160 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per pet, per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is free cancellation available at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Jul 2, 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Aug 2, 2026 start from $68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Surestay Plus By Best Western Pigeon Forge?

This hotel is situated in Downtown Pigeon Forge, just steps from Xtreme Racing Center. You'll also find Island at Pigeon Forge and Titanic Museum within a short drive.

Is there parking available at Surestay Plus By Best Western Pigeon Forge?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Surestay Plus By Best Western Pigeon Forge feature a casino?

No, Surestay Plus By Best Western Pigeon Forge doesn't have a casino.

Will I find an indoor pool at Surestay Plus By Best Western Pigeon Forge?

No, there is no indoor pool at this hotel.

Is Surestay Plus By Best Western Pigeon Forge good for couples?

Couples staying at this hotel will appreciate amenities like a free daily breakfast and a 24-hour front desk plus some guestrooms include a kitchen.

Does Surestay Plus By Best Western Pigeon Forge have a hot tub?

No, this hotel doesn't have a spa tub.

Does Surestay Plus By Best Western Pigeon Forge have a restaurant that serves breakfast?

Surestay Plus By Best Western Pigeon Forge offers free full breakfasts each morning though there is no restaurant.

Will Surestay Plus By Best Western Pigeon Forge allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Surestay Plus By Best Western Pigeon Forge for a fee of USD 20 per pet, per day.

Does Surestay Plus By Best Western Pigeon Forge have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Surestay Plus By Best Western Pigeon Forge?

The closest major airport to Surestay Plus By Best Western Pigeon Forge is McGhee Tyson Airport (TYS), which is about 24 mi away.

Are there rooms with balconies at Surestay Plus By Best Western Pigeon Forge?

No, there aren't any guestrooms at Surestay Plus By Best Western Pigeon Forge that offer a balcony.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 646 out of 1269 reviews
Rating 8 - Good. 322 out of 1269 reviews
Rating 6 - Okay. 157 out of 1269 reviews
Rating 4 - Poor. 63 out of 1269 reviews
Rating 2 - Terrible. 81 out of 1269 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Chance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the beds were comfortable. Will stay there again when we are in town
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location and courteous staff!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
Nice clean room good breakfast alot to watch on TV and dog friendly was a plus
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

amanda

Liked: Cleanliness, property conditions & facilities
Room clean, staff amazing great stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities
The room was clean! The staff were so kind would definitely stay here again!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location and stay
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities
Nice staff, clean room and great breakfast options.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Zach

Room was clean! pretty decent location! but the breakfast was not very good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Room was clean and the bed was very comfy, might not be one of your higher class hotels but definitely a bang for your buck!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and always clean and comfortable and nice staff.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great we'll definitely be staying again
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and safe and clean and close to everything!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Ymara

Liked: Staff & service
Disliked: Amenities
Good for price, breakfast included staff very gently.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Staff was friendly and pets are welcome
Stayed 1 night in Dec 2025
Verified

8/10 Good

Alfred

Liked: Cleanliness, amenities
Clean room, good breakfast.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are pretty nice, but rough in the details. The door did not seal the entry way properly, so you could almost stick your finger through the bottom of the door. Breakfast was nice and fresh everyday.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was limited but it was hot and good. I wish they offer chicken options in addition to beef too. Staff was very helpful and knowledgeable about the area. Location is superb, right across there are lot of options to eat and activities. We booked the one with kitchen and have to get the utensils from frontdesk. Location of kitchen next to bathroom is bit odd, kinda make the area messy quickly than you think. Overall pricing wise it’s a decent place to stay.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

linda

Liked: Cleanliness, amenities, property conditions & facilities
room was clean and comfortable. very friendly and helpful staff! will stay there again!!
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Buffy

Liked: Cleanliness
Not in the best ‘area’
Stayed 1 night in Feb 2026
Verified

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

David

Liked: Amenities
Disliked: Staff & service
We booked pet friendly queen beds. These were not queen beds they were regular full size beds. Guess the hotel doesn’t think people will know the difference. Will not stay there again.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Cheryl

Not enough counter space. Floors creaky. Need new mattress, as it was worn to where it tilted, although it was soft and comfortable.
Stayed 2 nights in Apr 2026