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Surestay Plus By Best Western Pigeon Forge

2.5 star property

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Business center
Reception
Microwave, coffee/tea maker
Desk, laptop workspace, iron/ironing board, WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Air conditioning
  • Business services
  • 24/7 front desk

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Pigeon Forge Factory Outlet Mall
    ‪12 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(61 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(77 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(7 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About the neighborhood

Pigeon Forge

Located in Downtown Pigeon Forge within a short walk of LeConte Center at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge is within a mile (2 km) of other popular sights such as Island at Pigeon Forge. This 65-room hotel has free breakfast along with conveniences like free self parking and a 24-hour business center.

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.2 miles
  • Old Mill - 11 min walk - 0.6 miles
  • LeConte Center at Pigeon Forge - 11 min walk - 0.6 miles
  • Pigeon Forge Factory Outlet Mall - 12 min walk - 0.7 miles
  • Island at Pigeon Forge - 3 min drive - 1.3 miles

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪Margaritaville - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪JT Hannah's Kitchen - ‬3 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Guests of Surestay Plus By Best Western Pigeon Forge enjoy free WiFi in public areas, a 24-hour business center, and a vending machine. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready.
Guests can expect to find WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and phones are other standard amenities. Housekeeping is available on request.

Similar properties

Interior entrance
Pigeon River Inn
Pigeon Forge
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 2,229 reviews
$61 nightly
The price is $69
May 10 - May 11
Total with taxes and fees
Pigeon River Inn

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet (varies based on length of stay)
  • Dogs and cats only
  • 3 total (160 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is free cancellation available at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of May 7, 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on May 10, 2026 start from $63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Surestay Plus By Best Western Pigeon Forge?

This hotel is situated in Downtown Pigeon Forge, just steps from Xtreme Racing Center. You'll also find Island at Pigeon Forge and Titanic Museum within a short drive.

Is there parking available at Surestay Plus By Best Western Pigeon Forge?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Surestay Plus By Best Western Pigeon Forge feature a casino?

No, Surestay Plus By Best Western Pigeon Forge doesn't have a casino.

Will I find an indoor pool at Surestay Plus By Best Western Pigeon Forge?

No, there is no indoor pool at this hotel.

Is Surestay Plus By Best Western Pigeon Forge good for couples?

Couples staying at this hotel will appreciate amenities like a free daily breakfast and a 24-hour front desk plus some guestrooms include a kitchen.

Does Surestay Plus By Best Western Pigeon Forge have a hot tub?

No, this hotel doesn't have a spa tub.

Does Surestay Plus By Best Western Pigeon Forge have a restaurant that serves breakfast?

Surestay Plus By Best Western Pigeon Forge offers free full breakfasts each morning though there is no restaurant.

Will Surestay Plus By Best Western Pigeon Forge allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Surestay Plus By Best Western Pigeon Forge for a fee of USD 25 per pet, per day.

Does Surestay Plus By Best Western Pigeon Forge have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Surestay Plus By Best Western Pigeon Forge?

The closest major airport to Surestay Plus By Best Western Pigeon Forge is McGhee Tyson Airport (TYS), which is about 24 mi away.

Are there rooms with balconies at Surestay Plus By Best Western Pigeon Forge?

No, there aren't any guestrooms at Surestay Plus By Best Western Pigeon Forge that offer a balcony.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 624 out of 1219 reviews
Rating 8 - Good. 308 out of 1219 reviews
Rating 6 - Okay. 151 out of 1219 reviews
Rating 4 - Poor. 59 out of 1219 reviews
Rating 2 - Terrible. 77 out of 1219 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Cheryl

Traveled with family
Not enough counter space. Floors creaky. Need new mattress, as it was worn to where it tilted, although it was soft and comfortable.
Stayed 2 nights in Apr 2026

8/10 Good

Magaly

Liked: Cleanliness, staff & service
Muy limpio
Stayed 1 night in Mar 2026

10/10 Excellent

David

Stayed 1 night in Dec 2025

10/10 Excellent

Bryan

Stayed 4 nights in Jan 2026

10/10 Excellent

Robert D

Stayed 2 nights in Nov 2025

2/10 Terrible

Sean

Stayed 2 nights in Jan 2026

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Room was clean and the bed was very comfy, might not be one of your higher class hotels but definitely a bang for your buck!
Stayed 2 nights in Jan 2026

10/10 Excellent

amanda

Liked: Cleanliness, property conditions & facilities
Room clean, staff amazing great stay
Stayed 1 night in Jan 2026

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nothing the property can do but the bar nearby is very loud at night. It made it hard to sleep. The staff was great and the location is nearby everything. One small nit-pick is that the walls are not very insulated and you can hear people in the other rooms very easy. 4/5
Stayed 3 nights in Jan 2026

6/10 Okay

Tracy

Stayed 1 night in Dec 2025

6/10 Okay

Jon

Liked: Staff & service
More breakfast choices
Stayed 1 night in Jan 2026

10/10 Excellent

Zachary

Stayed 2 nights in Jan 2026

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Awesome price 39$$ for a clean room great deal thanks Expedia
Stayed 1 night in Jan 2026

2/10 Terrible

Chris

Stayed 1 night in Jan 2026

8/10 Good

Robert

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
This was our second stay, and the first stay was a much better experience. I found a sock in the sheet from the previous tenant, a hair tie under the bed, and the toilet was full of “human waste” when we checked in. The toilet also ran the entire stay, which could be the reason why, but it was also annoying. During our stay, we brought our 3 year old son (which we recorded on Hotels.com). There were many children making noises throughout the hotel (it’s Christmas time). We got a call for a noise complaint and asked to move rooms to the floor level at 10:00 pm even though our son wasn’t making near the amount of noise as others. The hotel should’ve taken that into consideration before placing us originally in the upstairs room. We didn’t feel comfortable the rest of the stay. After our previous stay, I had in mind to stay here each visit to the smokies. After this experience, I’ll be staying elsewhere. Aside from that: friendly staff, affordable, semi-clean rooms, plenty of towels. I’d rank a 6.5/10.
Stayed 2 nights in Dec 2025

8/10 Good

Alfred

Liked: Cleanliness, amenities
Clean room, good breakfast.
Stayed 1 night in Jan 2026

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The photo was nice, the room was similar but older, worn, bed not neatly made, dirt and debris in corners of room, smudges on walls, chips in door, shower nasty with stained marks like bootprints, dirt behind toilet, peeled paint in bathroom walls, cold rooms with no rugs or carpeting. Listing mentioned "balcony" but that's only if you count the outside entry doorway as a "balcony." Smelled strange, not sure if it was some disinfectant or just leftover stink from previous tenant.
No idea what goop this was stuck to floor...
Dirty area of floor and smears on baseboard around bathroom entry
Damage and smudges on wall
Damage and chunked out caulking and unclean step-in shower
Stayed 2 nights in Dec 2025

8/10 Good

David

Yes
Stayed 1 night in Dec 2025

8/10 Good

Dheeraj

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Food quality was bad. Rest was ok but the main front door didn’t lock properly and under the door there was constant cold air coming so we were blasting the heat. Room number 103.
Bad door lock
Too much space at the bottom of the door for cold air
Stayed 3 nights in Dec 2025

4/10 Poor

Holly

Disliked: Cleanliness, staff & service, amenities
The door was not secure. The room was dirty as well as the shower. The room had a single chair to set on. The bed was very uncomfortable. We were roomed right in-between a barking dog and and crying baby all night. When telling the desk attendant about the door she seemed unbothered.
Stayed 1 night in Jan 2026

4/10 Poor

Sarah

Traveled with family and small children
Rooms are nice and clean but the refrigerator in the room was pretty dirty and also had shreds of human hair in it. Other than that,
Stayed 1 night in Jan 2026

8/10 Good

Guy

Traveled with family
Liked: Staff & service, amenities
Staff , but you need to up grade your hotel , bathroom have mold in shower , in the larger rooms should have a table for the kitchenette, your doors need to be oiled , we said something to your cleaning lady but she doesn’t understand English
Stayed 5 nights in Dec 2025

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Dec 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room very spacious. did not eat breakfast in Hotel
Stayed 4 nights in Dec 2025

10/10 Excellent

Renicia

Stayed 1 night in Dec 2025