Philipsburg Diamond Resorts

"Property itself was beautiful.Difficulty accessing bell services.There were multiple instances where no bellkeepers were available. When I approached security at the front for assistance, the interaction was not positive. Female security staff member I encountered appeared dismissive and spoke to me in a manner that felt rude and unprofessional.Asked for help with a bellkeeper and transportation via golf cart to my room, I was told to wait and was physically moved aside while she continued her conversation with someone else. I ultimately walked to my room on my own.When bellkeepers were available, they were courteous and helpful, but the inconsistency in service made arrival and movement around the property inconvenient at times. In contrast, the front desk staff were consistently kind, professional, and accommodating, which I appreciated.The first night of my stay went well, but the second night presented a significant issue. There was a flood in my room caused by the shower.Front desk&maintenance responded by mopping the water &placing towels on the floor.Damaged2pairs of my shoes.I was informed that someone would return to properly fix the shower, but no one ever did.I had to use the shower in my friend’s adjoining roomfor the remainder of my stay.I found the food and beverage options somewhat limiting. Coffee sold on the resort was not enjoyable. For breakfast, I was hoping for a simple option such as porridge, but I was informed that I would need to purchase the buffet"

"I really enjoyed my stay at the hotel. The property was clean and well maintained, and my room had a beautiful view overlooking the harbor. The room itself was spacious, and I especially loved the large porch where I could relax and enjoy the scenery. Overall, it was a comfortable and pleasant experience, and I would definitely stay there again."

"The stay was decent, the rooms are a bit dated. Was a bit pricy for what it is but the staff was nice and helpful. Only ate breakfast at the cafe once, that was ok. Overall me and my family had a good time."