Sintra-Cascais Natural Park Vacation Packages

The good – the rooms were very clean, and particularly, the staff was extraordinarily helpful. The bad - if I had known the property did not have an elevator, I wouldn’t have stayed there. Our room was on the top floor, which required 10 flights of stairs to get to. Having some mobility issues, it was really challenging. Probably a better place for younger people.

This is absolutely a 5 star hotel in every respect. Everything is lovely, the rooms are fantastic and include every amenity you could hope for. Further, the location could not be better. The neighborhood has many fine restaurants, markets, pharmacies, and is close to the city center with fine shops and more. So, after being so positive, why did I only give it 4 stars (first thought was 3). It's because of several glitches we would not have expected. First, on our second day housekeeping came by early wanting to clean the room. We said we would be leaving soon and to please come back. This was around 9:45 am. We spent the day out and about and returned at 3:45 pm. The room had not been cleaned. The manager apologized, and got the room cleaned as soon as possible (30-40 minutes). Second, was our check in. We arrived in Lisbon from a cruise and needed to disembark at 9:30 am. We had a lot of baggage so we had to go directly to the hotel. Clearly early, we were told check in was at 3. We asked, since we were already there, if they could get our room done early. They stored our bags and we headed out. We came back at 2 and the room was not ready, we finally checked in at 2:59 pm. Hard to believe they could not have gotten a room ready before then. Also, they delivered one of our bags to the wrong room. I did speak to the manager about this and he was sympathetic but noted that this happens all the time. Maybe they are short-staffed now. Still, we would gladly stay here again!