4/10 Poor
Richard
Traveled with partner
Sep 7, 2025
Disliked: Cleanliness
We booked this hotel as an adults-only premium resort, but it fell short in many ways. The most frustrating issue was children openly using the pool. Guest Relations first ignored the concern, then denied it, even though everyone around the pool was talking about it. A pool staff member admitted there had been countless complaints but nothing could be done because the children were related to someone high up in the business.
Cleanliness was another disappointment. One of our towels had a brown stain, we found mould in the bathroom, and wallpaper was peeling off. To make matters worse, during the day the hotel decided to sand and re-varnish the reception floors, filling the lobby with dust. Why this wasn’t done in low season is baffling.
The wristband system created a clear class divide. As blue band guests (standard rooms), we felt second-class. The alcohol available to us gave both me and my partner severe heartburn almost daily, and drinks varied in taste depending on where you ordered. A purple band for “premium” alcohol cost 30 euros per person, which seemed outrageous, especially since silver/premium guests already had this included.
The sunbed system added to the unfairness, with premium guests able to pre-book the best spots, managed by pool staff in what felt like a mafia-style arrangement.
Positives: the food was very good and à la carte staff were excellent, though most other staff seemed disengaged.
Overall, this hotel is poorly managed, misleadingly marketed,
Richard
Stayed 9 nights in Aug 2025
