2/10 Terrible
Dan
Jul 10, 2025
Overpriced and not 4 star.
VIP benefits form onekey not honoured, had to escalate 3 times and didn’t until second day. 1 small bottle of water for the entire stay. Rooms shabby and in poor condition. Signs prevent you from bringing in food/drink from supermarket. Significant number of facilities not working and hadn’t been for some time including sauna, steam room and jacquizi. Indoor pool was in poor unhygienic condition with parts of the ceiling falling off into the water, and calcium build up on side, both pool and hot tub also had a layer of grime - don’t get cleaned. The outdoor pool says no lifeguard on duty on sign but a very rude member of staff comes around shouting at people for being in the pool with no lifeguard. The outdoor area of the hotel in poor condition and hasn’t been cared for, for some time, with dead grass, broken furniture & mouldy umbrellas. Priority given to functions with areas of cordoned off and improved for those guests. Food& drink poor quality, very complicated process around singing out beach towels involving a fine if you lose paper. Local entertainment was worse than karaoke, and staff seemed more interested in conversations with each other. Whole place gave off cheap Benidorm vibes for double the price! We raised concerns and fobbed off with offer to for all inclusive rather than fixing issues, we wouldn’t have benefited as out during the day, both hotel and hotels.com refused to give refund due to “hotels no refund policy” and only replied after multiple chasers.




Dan
Stayed 6 nights in Jun 2025