Florida Panhandle Vacation Packages

It was really good.

Room was amazing and I took photos of the bathroom to get ideas for our future build

Pool could have been cleaner.

I don’t normally leave negative reviews, but I feel it’s important to share my experience. Before booking, I specifically chose this hotel because the room was advertised as having a partial ocean view. While there is technically a small glimpse of the ocean, you have to turn your head to a very specific angle to see it. The actual view from the room is overwhelmingly a parking lot. The photos and description on Expedia gave a very different impression, and I felt they were misleading. Parking was another frustrating issue. On two separate occasions, there were no available parking spaces for hotel guests, forcing me to park in the public beach access lot next door. I also observed people parking in the hotel lot after coming from the beach and leaving without entering the hotel, which made it seem like guest parking was not being monitored. Housekeeping was also disappointing. When I requested clean bed sheets, I was told they would not be changed until after the weekend. For the price guests pay to stay here, I don’t believe that’s acceptable. The mattress was uncomfortable enough that I woke up with back pain, and even the toilet paper provided was extremely poor quality. What disappointed me the most, however, was the lack of customer service. I sent an email to management during my stay to express my concerns. After receiving no response, I sent a second follow-up email. As of today, I have still not received so much as an acknowledgment. Breakfast 2/10

The check-in process and automatic locks at the property were very confusing. I could not get through to an actual person. Also, the access to the beach is not nearly as close as it looks on a map. Other than that, it’s a beautiful property, with nice accommodations.