We have traveled to PCB for more than 20 years, 2-3 each year. We have always stayed at another resort. 3 years ago, a friend recommended En Soleil. We stayed there and LOVED it. Love how quiet it is; only 3units per floor, you don't wait on elevator. We have stayed at En Soleil 4 times and rented on vrbo by owners. We only dealt with owners, not property management group. This time we rented from Emerald Coast Destinations. The pictures of the unit looked wonderful, however when we arrived we were very shocked. The condo was absolutely filthy, extremely DIRTY! We had to go purchase cleaning products and we spent our first day.....CLEANING! The master shower was so gross. It had hair all over the shower. It had not been cleaned. It had massive amounts of black mold in the shower. Many things were broken in the condo such has dresser door kept falling off, toilet paper holder broke, carpet was all torn up, etc. There is no dressers to unpack your clothing. The living room furniture was all broken down. It was electric reclining, but many did not work. No instructions for the TVs. No instructions or remote for fireplace. NO DISH Towels! The air conditioner did not work (thank goodness it was a cooler week). The balcony had old food and cig butts left on patio. None of the pools were heated. They were freezing. Everytime we left condo, we had to wait several minutes on security to open gate. The condo was cleaner when we left!!!!