6/10 Okay
Bryan
Traveled with family
Apr 21, 2025
Paamul has always been a favorite. We visited in 2023. However, our room AC was not working so this time and we struggled to sleep on our first night. A suggestion tip, if you have any problems with the room you need to get it sorted before 5pm otherwise the front desk closes and you will need to wait until the next day at 9am to get it sorted. We were able to get another room the next day on the upper floor after numerous visits to the front desk during the course of the day. There was no discount offered for the inconvenience. The beach was excellent to swim, the sargassum was a problem for most hotels but not necessarily a problem for paamul. They have one of the best beaches to swim. The food wasn’t bad, it could be improved. Breakfast was free for the most part, they did charge us for simple things like fruit plate or orange juice which I thought wasn’t quite necessary. All in all, a good stay. Not sure if we’ll be back again.
Bryan
Stayed 2 nights in Apr 2025