Hotel New Otani Osaka

5.0 star property
Riverfront hotel with 11 restaurants and a full-service spa
VIP Access

Choose dates to view prices

Photo gallery for Hotel New Otani Osaka

In-room safe, blackout drapes, iron/ironing board, free wired internet
Property video
11 restaurants, breakfast, lunch served; local and international cuisine
Daily buffet breakfast (JPY 4945 per person)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Place, Osaka Castle Park
    ‪1 min walk‬
  • Place, Osaka-jō Hall
    ‪6 min walk‬
  • Place, Osaka Castle
    ‪13 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪65 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Non-Smoking Small Triple Town View

  • Sleeps 3

Non Smoking Deluxe Double Castle View

  • Sleeps 2

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(17 reviews)
  • 322 sq ft
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(47 reviews)
  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(23 reviews)
  • 322 sq ft
  • Park view
  • Sleeps 4
  • 2 Twin Beds

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(17 reviews)
  • 431 sq ft
  • City view
  • Sleeps 5
  • 3 Twin Beds

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • 322 sq ft
  • City view
  • Sleeps 5
  • 3 Twin Beds

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • 215 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • 215 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

Run of The House, Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

Junior Suite, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 646 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • 430 sq ft
  • Park view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • 322 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

Run of The House, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 322 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(5 reviews)
  • 322 sq ft
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Park view
  • Sleeps 4
  • 2 Twin Beds

Economy Double Room, Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • 430 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 753 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 6
  • 4 Twin Futons

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(31 reviews)
  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

Suite - Selected at Check-in Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(1 review)
  • 1184 sq ft
  • 2 bedrooms
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • 747 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

Non-Smoking Corner Suite Castle View

  • Sleeps 4

Non-Smoking Family Suite For 5 People  Castle View

  • Sleeps 5

Superior Double Non-Smoking Town View

  • Sleeps 2

Smoking Small Double Town View

  • Sleeps 2

Non Smoking Quadruple Family Castle View

  • Sleeps 4

Suite - Selected At Check-in Non Smoking

  • Sleeps 2

Deluxe Single Room, Non Smoking

9.4 out of 10
Exceptional
(21 reviews)
  • 258 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 753 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

Family Room, Non Smoking (Family Studio Town view for 6 persons)

10.0 out of 10
Exceptional
(1 review)
  • 969 sq ft
  • 1 bedroom
  • City view
  • Sleeps 10
  • 6 Large Twin Beds

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 969 sq ft
  • 1 bedroom
  • City view
  • Sleeps 11
  • 7 Large Twin Beds

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • 647 sq ft
  • 1 bedroom
  • City view
  • Sleeps 6
  • 4 Large Twin Beds

Non-Smoking Small Double Town View

  • Sleeps 2

Single Smoking Town View

  • Sleeps 1

Non-smoking Japanese Suite Town View

  • Sleeps 4

Non-Smoking Deluxe Triple Town View

  • Sleeps 3

Non Smoking Superior Double Castle View

  • Sleeps 2

Non-Smoking Superior Twin Castle View

  • Sleeps 2

Run Of House Non-Smoking

  • Sleeps 2

Smoking Run Of The House

  • Sleeps 2

Family Studio With Town View( For 6 People) - Non Smoking

  • Sleeps 6

Family Studio With Town View( For 7 People) - Non Smoking

  • Sleeps 7

Non-Smoking Family Suite For 4 People  Castle View

  • Sleeps 4

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3

Non-Smoking Family Studio Town View For 4 Persons

  • Sleeps 4

Non-Smoking Superior Triple Castle View

  • Sleeps 3

Superior Triple Non Smoking Town View

  • Sleeps 3

Non-Smoking Superior Twin -Town View

  • Sleeps 2

Non-Smoking Single Town View

  • Sleeps 1

Non-Smoking Deluxe Single Town View

  • Sleeps 1

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2

Non-Smoking Small Triple Castle View

  • Sleeps 3

You may also like

About the neighborhood

Osaka

Located in Chuo, Hotel New Otani Osaka is a leisurely stroll from popular sights such as Osaka-jō Hall and Osaka Castle. This 525-room, 5-star hotel has 11 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Osaka Castle Park - 1 min walk - 0.1 miles
  • Panasonic Square - 5 min walk - 0.3 miles
  • Osaka-jō Hall - 6 min walk - 0.3 miles
  • Osaka Castle - 13 min walk - 0.7 miles
  • Osaka Museum of History - 3 min drive - 1.4 miles

Getting around

  • Osakajo-koen Station - 3 min walk
  • Morinomiya Station - 13 min walk
  • Kansai Intl. Airport (KIX) - 57 min drive

Restaurants

  • ‪さくらダイニング - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪PRONTO - ‬6 min walk
  • ‪SATSUKI LOUNGE - ‬1 min walk
  • ‪麺処 NAKAJIMA - ‬1 min walk

About this property

Hotel New Otani Osaka

Riverfront hotel with 11 restaurants and a full-service spa
Guests of Hotel New Otani Osaka enjoy a full-service spa, an indoor pool, and a gym. If you drive, self parking is JPY 1200 per night, or you can take advantage of the airport shuttle at scheduled times for JPY 1800 per person one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include outdoor tennis courts, free WiFi in public areas, and meeting rooms.
Guests can expect free wired internet and 43-inch Smart TVs with digital channels. Bathrooms offer hair dryers, free toiletries, slippers, and toothbrushes and toothpaste. Refrigerators, electric kettles, and free newspapers are also available.
Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered self parking on site (JPY 1,200 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,945 for adults and JPY 2,875 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4945 for adults and JPY 2875 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from noon to 6:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

Is free cancellation available at Hotel New Otani Osaka?

Hotel New Otani Osaka offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to do close to Hotel New Otani Osaka?

This hotel is situated in Chuo within a 10-minute walk of Osaka Castle Park and Osaka-jō Hall. You'll also find Osaka Castle and Dotonbori within a short drive.

Will I be able to park at Hotel New Otani Osaka?

Yes, covered parking is offered for JPY 1,200 per night with in/out privileges. Accessible parking and bicycle parking are also available.

Is a spa located at Hotel New Otani Osaka?

There is a full-service spa available for guests to enjoy and services include facials, body scrubs, and mani/pedis.

Does Hotel New Otani Osaka feature a casino?

No, Hotel New Otani Osaka doesn't have a casino.

Is there an indoor pool at Hotel New Otani Osaka?

Yes, this hotel has an indoor pool. Guests have pool access between noon and 6:00 PM.

Is Hotel New Otani Osaka a good place to stay for couples?

This riverfront hotel offers plenty of amenities for couples including an indoor pool, 2 bars, and a garden-view restaurant.

Are there hot tubs at Hotel New Otani Osaka?

Yes, guests can enjoy a spa tub at this hotel.

Does Hotel New Otani Osaka feature a restaurant that includes a breakfast menu?

Yes, Hotel New Otani Osaka has 11 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hotel New Otani Osaka allow pets to stay free of charge?

No, pets aren't allowed at Hotel New Otani Osaka though service animals are welcome.

Does Hotel New Otani Osaka have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Hotel New Otani Osaka?

The closest major airport to Hotel New Otani Osaka is Itami Airport (ITM), which is 12 mi away (28 minutes by car). Another top airport is Kobe Airport (UKB), which is located 25.9 mi away (30-minute drive).

Are there rooms with balconies at Hotel New Otani Osaka?

No, there aren't any guestrooms with balconies at Hotel New Otani Osaka.

Does Hotel New Otani Osaka offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hotel New Otani Osaka.

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2048 out of 2733 reviews
Rating 8 - Good. 487 out of 2733 reviews
Rating 6 - Okay. 131 out of 2733 reviews
Rating 4 - Poor. 34 out of 2733 reviews
Rating 2 - Terrible. 33 out of 2733 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tai Bum

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Osaka Castle view and walking/jogging in the Castle Park are must to have during the stay!
Stayed 1 night in Sep 2025

10/10 Excellent

Lischele

Traveled with group
Liked: Amenities
The hotel was nice and clean! The area around the hotel was wonderful too. Very close to the train station. The only down side was I could hear the room above us stomping around when we were trying to sleep. Otherwise, a wonderful time!
Stayed 4 nights in Sep 2025

4/10 Poor

Joung Hun

Disliked: Property conditions & facilities
Stay was comfortable. Room cleaning was great but that was about it. The bath tub and toilet was outdated, and made crackling noises. The morning breakfast was terrible for 5 star hotel. Worst I have had so far at a 5 star hotel. I ended up not bothering to use my voucher after being disappointed 2 breakfast. Would not book my stay with breakfast included at this hotel anymore, it wasn’t worth it. Location was convenient
Stayed 4 nights in Sep 2025

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff spoke English and was always helpful!
Stayed 4 nights in Sep 2025

10/10 Excellent

keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても広くて、荷物も広げたい放題となってしまいました。部屋着のズボンが気に入りました。また利用させていただきたいと思います。
Stayed 1 night in Sep 2025

10/10 Excellent

takayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Coree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the stay
Stayed 5 nights in Sep 2025

10/10 Excellent

Anis, Downey

Stayed 3 nights in Sep 2025

10/10 Excellent

Taylor

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities
The hotel staff are very friendly and helpful. The breakfast buffet is extensive and very good. The hotel is adjacent to the Osaka Castle and two main rail/subway lines making it close to a major site and easy transportation.
Stayed 4 nights in Sep 2025

8/10 Good

Wing Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Osaka castle is adjacent to the hotel. Osakajokoen station is within walking distance. However, there are not too much shopping available nearby. Dining options are limited unless I get over to kyobashi station. Overall the room is spotless and quiet. I enjoyed staying there.
Stayed 5 nights in Sep 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プールが貸切で使えなくて予定を変更しなくてはならず残念でした。
Stayed 1 night in Sep 2025

10/10 Excellent

drake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super nice overall. Great staff, several restaurant options, spacious rooms, all kinds of extra accoutrements that made the stay special, etc. Very close to Osaka-jo Hall and Osaka Castle. I highly recommend.
Stayed 2 nights in Sep 2025

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay overall.

The room was very spacious but the bed was a little uncomfortable for me. The hotel staff was accomadating and willing to give me more pillows to increase my comfortability. Also the hotel allowed an early checkin service. The food was delicious for breakfast and the spa was excellent.
Stayed 5 nights in Aug 2025

8/10 Good

Yiyao

Stayed 5 nights in Aug 2025

4/10 Poor

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The swimming pool was closed at 16.00 when we arrived and didn't open until 18.30 - really odd and dissappointing. What hotel closes their pool midday??
Stayed 1 night in Sep 2025

4/10 Poor

Brett

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

jung whan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing kindness i hope to visit new otani hotel again
Stayed 2 nights in Aug 2025

10/10 Excellent

Yumiko

Stayed 1 night in Aug 2025

8/10 Good

celestine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s aesthetics was amazing and views from hotel room was breathtaking. However, i noticed there was no iron box in the rooms, this was the first hotel i experienced this during my stay in Japan. I stayed in 4 different hotels in different areas which all provided iron boxes in the rooms. I was dissapointed that accessing the swimming pool needed a reservation which was not mentioned during the booking. It would be nice to include this in your website. Overall, such a beautiful hotel i fell in love with it. Will definately be coming back❤️❤️
Stayed 1 night in Aug 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flawless

Flawless. That’s all I can say. Incredible staff, delicious breakfast and beautiful large rooms. Highly recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

cristal

Stayed 1 night in Aug 2025