Broken chair, ripped cushion on porch chair, took dryer 2 hours to dry 3 towels, water dispenser did not work on refrigerator, all ceiling fans make a horrible noise so they could not be used, no tissues, not even a whole roll of toilet paper in each bathroom, the couch was very worn and the couch pillows were dirty, neither balcony doors locked. I have never stayed in a VRBO that i had to immediately go to buy toilet paper. The master bedroom actually all bedrooms had 2 lamps and the rooms were extremely dark. The last morning, the hall, living room, bathroom in hallway and tub were covered with dead bugs. If this was my first VRBO, I would have never used it again. Currently looking at Paris and Nice but quite concerned after this last resort being rated excellent and it was far from it. I truly believe that part of a refund is due.I wait your response.Janice