Deluxe hotel rooms are subpar with outdated furnishings and dirty walls, plus if you have a balcony there are no balcony chairs. We were so taken aback by the appearance of the room because it definitely did not match the site pics, and we specifically paid more for the deluxe over the standard room for the added esthetics. Our room was unclean, had marred furnishings, and no balcony chairs. Was absolutely floored that we paid extra for a deluxe that looked worse than a motel 6 room. Fortunately we were able to switch to a superior room, which was WAAAAY better thanks to their customer service rep, Ali, who looked at the condition of the room and moved us. I hope this was a one off, but the fact that even the walls were black with scuff marks, and the love seat cushions had stains, make me believe it's not.