Family Resorts in Normandy Shores, Seneca

"The room appeared clean at first but there was hair and dust on phone, furniture and bathroom. There was no functioning air conditioning and it was hot and miserable. They said they had no rooms to transfer us to and brought us a fan. The refrigerator didn’t work. the ice bucket leaked all over the dresser and our belongings and some of the towels were stained. The toilet handle was cracked and the alarm clock was a falling apart. None of us slept and my daughter and I had mild breathing problems by morning. We left around 6 am. My husband spoke to the staff and to their credit, they compensated us. If the hotel were properly maintained, it could be a nice place to stay. I don’t know about amenities, other than the coffee. Husband said it was basically water. We didn't use anythjng else."

"Excellent stay, I highly recommend! Accommodations, location, overall vibe, great food and drinks! "

"The hotel was very nice great location unfortunately our shower door was broke and would not close and there was no staff to come and fix it that night and we did not want to move rooms. The pool was closed and not working. I don’t know if that’s normal or not but property other than that was in great condition and I’m sure it was just the room needed help with the shower door."