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Mercure Nagano Matsushiro Resort & Spa

4.0 star property
Hotel with a full-service spa, near Matsushiro Castle

Choose dates to view prices

Photo gallery for Mercure Nagano Matsushiro Resort & Spa

Sauna, hot tub, hot springs
Sports facility
Restaurant
Classic Room, Japanese style, 4 Futon beds, Mountain view | In-room safe, desk, iron/ironing board, free WiFi
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • All inclusive
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

View in a map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Matsushiro Castle
    ‪11 min walk‬
  • Nagano Olympic Stadium
    ‪5 min drive‬
  • Zenko-ji Temple
    ‪13 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 Futon beds, Mountain view

7.6 out of 10
Good
(7 reviews)
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.2 out of 10
Very good
(38 reviews)
  • Sleeps 5
  • 3 Twin Beds

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

7.0 out of 10
Good
(6 reviews)
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons

View all photos for Classic Room, Multiple Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds, Mountain View

Classic Room, 2 Twin Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, Multiple Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds, Mountain View

  • Sleeps 6
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 Double Bed with Sofa bed, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style) | In-room safe, desk, iron/ironing board, free WiFi

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 4 Twin Beds

About the neighborhood

Nagano

Located in Matsushiro within a short walk of Matsushiro Castle, Mercure Nagano Matsushiro Resort & Spa is within a mile (2 km) of other popular sights such as Former Matsushiro Literary and Military School. This 345-room, 4-star hotel has conveniences like a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Matsushiro Castle - 11 min walk - 0.6 miles
  • Nagano City Museum - 4 min drive - 2.3 miles
  • Nagano Olympic Stadium - 5 min drive - 3.5 miles
  • M-Wave Olympic Memorial Arena - 10 min drive - 7.5 miles
  • Zenko-ji Temple - 13 min drive - 8.0 miles

Getting around

  • Shinonoi Station - 7 min drive
  • Chikuma Obasute Station - 16 min drive

Restaurants

  • ‪A-COOP ファーマーズ - ‬4 min drive
  • ‪マクドナルド - ‬4 min drive
  • ‪はま寿司長野篠ノ井店 - ‬4 min drive
  • ‪麺屋蕪村篠ノ井店 - ‬2 min drive
  • ‪手打そば処横綱 - ‬3 min drive

About this property

Mercure Nagano Matsushiro Resort & Spa

Hotel with a full-service spa, near Matsushiro Castle
A full-service spa, a sauna, and free WiFi in public areas are featured at Mercure Nagano Matsushiro Resort & Spa. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this hot springs hotel include laundry facilities, a banquet hall, and a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Refrigerators, safes, and phones are also available.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
  • A restaurant

Restaurants on site

  • 四季

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Full-service spa

  • Hot tub
  • Hot/mineral springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 1996
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Shinshu-matsushiro Royal
Shinshu-matsushiro Royal Hotel
Shinshu-matsushiro Royal Hotel Nagano
Shinshu-matsushiro Royal Nagano
Shinshu Matsushiro Royal Hotel
Royal NAGANO
Royal Hotel NAGANO
Mercure Nagano Matsushiro &
Mercure Nagano Matsushiro Resort Spa
Mercure Nagano Matsushiro Resort & Spa Hotel
Mercure Nagano Matsushiro Resort & Spa Nagano
Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

Frequently asked questions

Is free cancellation available at Mercure Nagano Matsushiro Resort & Spa?

Mercure Nagano Matsushiro Resort & Spa offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Mercure Nagano Matsushiro Resort & Spa?

As of Aug 9, 2025, prices found for a 1-night stay for 2 adults at Mercure Nagano Matsushiro Resort & Spa on Aug 25, 2025 start from $47.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Mercure Nagano Matsushiro Resort & Spa?

This hotel is situated in Matsushiro within a short 12-minute walk of Matsushiro Castle and also 15 minutes on foot from Sanada House. You'll also find Former Matsushiro Literary and Military School and Yokota Family Residence less than a mile away.

Is there parking available at Mercure Nagano Matsushiro Resort & Spa?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is a spa located at Mercure Nagano Matsushiro Resort & Spa?

There is a full-service spa available for guests to enjoy and services include hot springs.

Does Mercure Nagano Matsushiro Resort & Spa include a casino on the premises?

No, Mercure Nagano Matsushiro Resort & Spa doesn't have a casino.

Will I find an indoor pool at Mercure Nagano Matsushiro Resort & Spa?

No, there is no indoor pool at this hotel.

Is Mercure Nagano Matsushiro Resort & Spa good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, a full-service spa, and hot springs.

Are there hot tubs at Mercure Nagano Matsushiro Resort & Spa?

Yes, guests can enjoy a spa tub at this hotel.

Does Mercure Nagano Matsushiro Resort & Spa have a restaurant with a breakfast menu?

Yes, Mercure Nagano Matsushiro Resort & Spa serves buffet breakfast for a surcharge each morning at 四季.

Will Mercure Nagano Matsushiro Resort & Spa allow pets to stay for free?

No, pets aren't allowed at Mercure Nagano Matsushiro Resort & Spa though service animals are welcome.

Does Mercure Nagano Matsushiro Resort & Spa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Mercure Nagano Matsushiro Resort & Spa?

No, there aren't any guestrooms with balconies at Mercure Nagano Matsushiro Resort & Spa.

Mercure Nagano Matsushiro Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 208 out of 523 reviews
Rating 8 - Good. 180 out of 523 reviews
Rating 6 - Okay. 79 out of 523 reviews
Rating 4 - Poor. 35 out of 523 reviews
Rating 2 - Terrible. 21 out of 523 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Zablon Kinuthia

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Anatoly

Stayed 5 nights in Apr 2025

6/10 Okay

Dan

Traveled with family
Liked: Staff & service

Not what was expected

Large hotel with lots of tour bus traffic. Large lobby, lounge is only open for one and a half hours. Stayed in a traditional Japanese style room that could sleep 7. Four people was very tight. No complimentary coffee. Extensive breakfast buffet needing reservations and expensive. Floor we were on was in need of renovation. Could have been cleaner.
Stayed 3 nights in Apr 2025

10/10 Excellent

KENTO

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Haruka

温泉気持ちよかったです！
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not buy meals

Hotel it self is ok but the dinner and breakfast buffet ia definitely not worth the money. The bento from nearby supermarket would have been better
Stayed 3 nights in Apr 2025

4/10 Poor

Penny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A long way from anywhere

A long way from Nagano Station. A long way from anything. Did not receive a reply from the hotel when making enquiry with regard to a courtesy bus/car. Lobby was huge; hotel was huge; room was spacious; bed was lumpy; 'capsule' bathroom smelt from poor drainage. Staff were efficient and polite. The courtesy bus on the hour may have been improved with half hourly rather than hourly schedule and start earlier as distances needed to be factored in to excursions.
Stayed 4 nights in Apr 2025

10/10 Excellent

Colin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We were a bit worried before arriving, due to some very mixed reviews. However, our stay was good. We used the shuttle bus without any problems, there was always space. There is a lot of choice in the breakfast and evening buffets. Our booking through Expedia also allowed access to "the lounge" where you could get drinks and nibbles at set times, late afternoon and evening. The only annoying thing was a booking system for breakfast and dinner. Dinner slots went live at 3pm and breakfast at 9pm so you had to remember to log in and book. Some slots were obviously given to large coach parties, as some were blocked out even at 3pm on the dot. However, I appreciate they are trying to control the flow of the buffet restaurant so they have to do something. All in all we had a good stay.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
almost perfect, non English speaking people at the counter are very helpless and not able to give info about hotel or travel information or what about the hotel around.
Stayed 2 nights in Apr 2025

10/10 Excellent

ichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Wilson

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells bad, no renovation to the old yellowing rooms since the 90s, beds are hard as a rock, we cancelled our second night because it was so uncomfortable being there, they didn’t refund us. Staff were lovely, no fault to them but the owners seriously need to renovate this hotel, they made the lobby beautiful but as soon as you head up to your floor for your room you’ll be very disappointed. The photos on Expedia are deceiving, the bathroom is so old and gross in reality and they don’t show this at all.
Stayed 2 nights in Mar 2025

10/10 Excellent

YUNGCHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2025

8/10 Good

HIROSHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Food quality is good, the hotel is a bit old and need to refurnish
Stayed 1 night in Mar 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the mountains and walkable distance to Matsushiro Castle Ruins. The location is a bit far from Nagano City so I takes a bus to get back to city for more dining and nightlife options. Breakfast buffet was great with a huge variety of japanese and western choices.
Stayed 1 night in Mar 2025

10/10 Excellent

Louise

Liked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Thaddeus

Stayed 1 night in Mar 2025

10/10 Excellent

Alfred

Traveled with partner
Liked: Amenities
One of the nicest places we’ve ever stayed. Super nice room, huge amount of space, two very comfortable double beds. Very nice sitting area, great view. Very nice onsen, and very very reasonably priced. Can’t wait to go back. Highly recommended!!
Stayed 2 nights in Feb 2025

8/10 Good

Dae Young

Stayed 2 nights in Feb 2025

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel facilities are amazing. Room is ckean and spacioud. Onzen is fantastic. Laundry is excellent. Great view of ghe mountains.
Stayed 2 nights in Feb 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Good hotel. A bit away from the main area of town so the dinner choices are limited.
Stayed 2 nights in Feb 2025

10/10 Excellent

joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been by far one of the best hotels. The room isn’t of super high end luxury, but the onsen was one of the best. The buffet for breakfast competes with the level of a high end Las Vegas resort. And staff is excellent and multilingual.
Stayed 1 night in Feb 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Best accommodations and location for the price.
Stayed 2 nights in Feb 2025