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Hotel JAL City Nagano

3.0 out of 5.0

Recent guest reviews

This is my first-time stay at this hotel for one night, Price is reasonable, location convenient, good amenities, room was small but it is a standard in Japan. Just 5 mins walk from the station and in the main street, many restaurants nearby, pubs, shops. In-room wifi was fast.

I injured my snowboarding and didn't have anyone with me to help. They took my 1am phone calls graciously and even found someone that spoke English. They promised to find me a taxi and crutches. When I called for an update at 7am and food, they don't have room service, they went to the store to get me food. In general, the customer service was above and beyond.

My wife and I were coming down from the mountains at Shiga-kogen, just NW of Nagano and needed a place to stay for one night. Great price, good amenities and perfect location. Less than .5 miles from Nagano station. ¥730 taxi ride or easy enough to walk. Near many restaurants, pubs and shops. In-room WiFi was fast. Room was small, but that is pretty standard for Japan. Only cost ¥7900 and had a western style double bed. Would highly recommend to any Nagano visitor, business or pleasure.

We have stayed here twice now and found its location convenient and room excellent. Has an good breakfast buffet and an excellent view of the outlying mountains. Just 5 minutes walk from the station and in the main street that leads to many attractions and food!

This hotel has excellent location;, shops, bars, restaurants around, pleasant staff, room was clean, modern decoration, very good amenities, comfortable bed. Hotel halways nicely decorated as well. I enjoyed every moment of my stay.

Good night's sleep, different types of pillows; a standard soft pillow, and a thicker pillow that has a soft side (western style), or turn it for buckwheat. Can enjoy the outside air with the window open during the day, as it is a quieter location. Get a DOUBLE, the economy double is really single or semi double at most, only suitable for one adult or perhaps 2 children! Air con works but can't seem to choose your temperature, no problem with the setting though. Didn't choose a stay with breakfast. Looks like it was built before Nagano Winter Olympics, probably not renovated since...actually the press button sound system has the feel of an old person's house, so has the feel of stepping back in time, which is kind of comical, and the hallways kind of have the smell and feel of a government filing area or high school accommodation, but I'm not a hipster or into fashion so not fussed. Also full computer with printing in lobby if you didn't bring a device, or need a mouse, slow (via wifi) but came in handy. Good location, pleasant view. Very good service, extra pillow and bowls and spoons were given upon request; first time on this trip we got a bowl! Also staff helpful during the stay, limited English but will eventually figure it out if you show something related. As long as you are happy to accept great service in a nice location (not impress someone with presentation), I'd recommend.

Booked via Rakuten for 2 nights 15,000 yen per night. Breakfast included and a JAL cup noodle per person per night. Very nicely situated for Zenkoji temple walkaround. Supermarket near by. Slightly far away from Nagano station if you have many luggages. Their award winning breakfast didn't do it for me, I'm afraid. The worrying factor was that they seem to allow "Delivery Health" girls to enter and exit the building. Also, charge for staying guests car parking. Improvement wouldn't hurt.

Staff miss often. Room is not wide. Just a Hotel. About breakfast, it seems there were so many kind of dishes. But actually, they were almost seasonings. Of course, I know that NAGANO is famous for MISO. But too many beans. They expect to eat them and rice together to us. Beans, beans, beans.......and dried seaweed,Natto, root vegetables mix etc. To make matters worse, the pickles and side dishes were too much salted. I could't eat. They are proud of the breakfast. But if so, they should cook. They should compete with taste rather than numbers of dishes! They need to strive.

The rooms here are small but very clean and serviceable. The breakfast buffet will suit most tastes. The staff were very helpful with our questions. It feels like the hotel has not been updated since the Olympics and is due for a renovation, but old does not equate with shabby and we enjoyed our stay here.

The rooms are pretty small and tight. It is in a good location just down the street from the Senkoji temple. Good restaurants nearby. Staff were pleasant. Breakfast was an odd fusion not traditional Japanese.

1221, Toigosho-machi Nagano Nagano-ken

Hotel highlights

  • Close to Zenko-ji Temple and Nagano Prefectural Shinano Art Museum
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Business center

Hotel JAL City Nagano places you within a mile (2 km) of popular attractions like Zenko-ji Temple and Nagano Prefectural Shinano Art Museum. This 242-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and a business center. Saisho-in Temple and Saiko-ji Temple are also a short walk from this Nagano hotel.


For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.


All 242 air-conditioned rooms feature refrigerators, phones, and desks. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers, free toiletries, and slippers.

Property features

Guests of Hotel JAL City Nagano enjoy access to free WiFi in public areas, a meeting room, and a business center. Valet parking is offered for JPY 1080 per night. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has free newspapers.

Room options

Single Room, Non Smoking

Twin 1 | Sleeps 1

Single Room, Smoking

Twin 1 | Sleeps 1

Economy Double Room, Non Smoking

TwinXL 1 | Sleeps 3

Double Room, Smoking

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 492 reviews