4/10 Malo
Tiffany
Viaje familiar
20 mar. 2025
No le gustó: Servicios y condiciones de la propiedad
Our stay at this lodge was disappointing due to several maintenance and safety issues. The property is in desperate need of an upgrade. Upon arrival, our unit was very cold as the heat had not been turned on, and we quickly discovered that the hot water in the shower was not working. While the staff responded quickly to fix this issue, other inconveniences persisted.
The kitchen was missing many basic essentials there was no coffee, tea, or sugar, only salt, pepper, and cooking oil. Additionally, the washing machine and heater in the back bedroom worked intermittently, which made our stay less comfortable. and resulted in a trip to the laundry mat.
On the positive side, the water pressure in the shower was fantastic, and the location was convenient, with easy access to the free shuttle.
However, safety was a major concern. My husband slipped on ice while walking to check out, resulting in a hairline fracture to his wrist. Given the icy conditions, some salt or snow clearing to the main office by 9 AM would have been greatly appreciated.
Overall, while the staff was responsive, the lodge needs significant improvements in maintenance, amenities, and safety measures to provide a more comfortable and worry-free experience for guests.
Tiffany
Se hospedó 3 noches en marzo de 2025