4/10 Poor
Karen R
Sep 23, 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
King Oceanfront Corner Suite While the view and beachfront location were nice, the overall stay was disappointing given the price. Parking was very limited, especially late at night, and the property is about 20 minutes from most main attractions, which was inconvenient. The Jacuzzi hours were inconsistent—it was supposed to close at sundown, yet I saw people using it around 10 p.m., and during the day it was filled with children, making it less relaxing. I was told the fire pit closed at sunset, so I avoided it in the evenings, only to learn on our last day that it actually stayed open until 10 p.m. My room had cleanliness issues, including hair in the sink and rust on the showerhead, and shortly after check-in, maintenance entered with another staff member to address something, which felt disruptive. My sister’s room was not ready until 7 p.m., while mine was available when we arrived around 1:30, delaying our plans. The $40 daily resort fee felt unreasonable, as I was told it only covered pool access, and the two drink coupons were only valid from 5 to 6:30 p.m., a time when most guests may not be present. There was no assistance with luggage, and I could not reach the front desk directly, having to call the main number to request towels and sheets. Breakfast was average, with the made-to-order omelet being the best item while most other options were cold or soggy. Overall, the service, cleanliness, location, and amenities did not justify the price or the “resort” title.
Karen R
Stayed 4 nights in Sep 2025
