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Recent Boutique Hotels Reviews
The Saguaro Palm Springs
1/5 Terrible
"I had high expectations for The Saguaro Palm Springs because it looks colorful and beautiful in photos, but our stay was disappointing. The room had several maintenance issues. The outlet next to the bed did not work and was only temporarily fixed. Later, the bathroom light stopped working. I called the front desk, but no one answered, so we could not shower properly. I was staying with my mother, who was born in 1955, and my 10-year-old daughter. After a full day at the pool, not being able to shower was extremely uncomfortable. My mother also has difficulty with her legs, which made it even more stressful. On Friday night, the shampoo and conditioner were empty. I called around 8:20 PM and was told twice that someone would come shortly, but no one came. By 10:00 PM, it was still not handled, and the front desk did not answer. The pool and jacuzzi were also not clean. Dead bugs were floating in both. I did not see a lifeguard or staff actively monitoring the pool area. Some guests were playing roughly with a ball, and others were smoking cigarettes and using vapes. I told a pool waiter about the smoking, but nothing was done. We reserved a cabana and expected a clean, safe, relaxing poolside experience. Unfortunately, the room issues, poor service response, pool cleanliness problems, and lack of rule enforcement made this stay far from what we expected. The hotel is photogenic, but the actual guest experience did not match the online image. Very disappointing!!!"
A verified traveler stayed at The Saguaro Palm Springs
Posted less than an hour ago
