Luxury Hotels in Metepec Centro, Puebla
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Metepec Centro hotels essential information
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Recent Luxury Hotels Reviews
InterContinental Presidente Puebla by IHG
4/5 Good
"Most of the front desk staff were welcoming, friendly, and attentive, in particular Monserrat, Yazmin, and a young man whose name I didn’t catch. Amaranta, the concierge, was OUTSTANDING! She ALWAYS greeted us with a smile and salutations. Amaranta also went out of her way to ensure we were having an extraordinary experience. She constantly sent us photos, links, and suggestions. In addition, she set up our airport pickup, and our driver was pleasant and informative. The breakfast buffet was delicious, and all the waiters were happy to attend to our needs. Manuel, the bellboy, and the gentlemen at the valet were all friendly and greeted us with smiles. Our room was clean, but there were issues with the AC and the vent in the bathroom. We spent a very uncomfortable first night in a hot and humid room. We informed the front desk the following morning, and the maintenance crew was sent to our room. The AC tank needed refueling, and the bathroom fan and sensor needed battery replacements. We were offered a mere 15% off of our first night for our discomfort. Personally, we thought management could have offered a better discount for the lack of comfort we experienced during the late hours of our first night and the following morning. The location of the hotel is near main highways and roads. We booked here for its old world charm exterior, but we were a bit disappointed with the irrelevant modern works of arts. The hotel needs a renovation, and the tubs are hazardous."
A verified traveler stayed at InterContinental Presidente Puebla by IHG
Posted 19 hours ago
