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BN Hotel Thermal & Wellness

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Photo gallery for BN Hotel Thermal & Wellness

A hot tub with a view of the sea and mountains, surrounded by greenery and a wooden deck.
A spacious lobby with a sectional sofa, round coffee tables, and a large window offering a view of the outdoors.
A hotel with multiple buildings, a swimming pool, and a landscaped garden.
A spacious lobby with modern furniture, marble columns, and a large seating area.
A sunlit outdoor seating area with a wooden pergola, cushioned sofas, and a view of the landscape.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Igdir Mahallesi, Igdir Sokak, No.585A, Mersin, Mersin Province, 33115
  • Place, Mersin Arena
    ‪20 min drive‬
  • Place, Mersin University
    ‪22 min drive‬
  • Place, Mersin University Medical Faculty Hospital
    ‪22 min drive‬
  • Airport, Çukurova Intl. Airport (COV)
    ‪51 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Garden View

A hotel room with a large bed, a desk, a chair, a TV, and a painting on the wall.

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, Garden View

A hotel room with a bed, a desk, a chair, a small table, and a large mirror.

Deluxe Twin Room, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Room, Mountain View

A hotel room with a large bed, a desk, a chair, a TV, and a painting on the wall.

Deluxe Room, Mountain View

  • Mountain view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Mountain View

A hotel room with a large bed, a desk, a chair, a television, and a window with curtains.

Family Room, Mountain View

9.4 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Room, Mountain View

A spacious hotel room with a large bed, a balcony with a view, and a decorative wall piece.

Superior Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Duplex, Garden View

A hotel room with a bed, bedside table, TV, and a patterned carpet.

Duplex, Garden View

  • Garden view
  • 570 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free WiFi

View all photos for Family Duplex, Garden View

A hotel room with a bed, two bedside tables, a desk, and a chair.

Family Duplex, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 840 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Presidential Suite

A hot tub with a view of the sea and mountains, surrounded by greenery and a wooden deck.

Presidential Suite

  • Mountain view
  • 1238 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 2 King Sofa Beds
  • Free WiFi

View all photos for Villa

A bathroom with a wooden door, a marble sink, and a patterned floor.

Villa

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 2583 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 4 Large Twin Beds and 2 King Sofa Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Mountain View

A hotel room with a large bed, a desk, a chair, a TV, and a painting on the wall.

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, Pool View

A hotel room with a large bed, a bench, a nightstand, a mirror, and a wall-mounted lamp.

Deluxe Room, Pool View

  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Duplex, Mountain View

A hotel room with a bed, bedside table, TV, and a patterned carpet.

Duplex, Mountain View

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free WiFi

View all photos for Family Duplex, Mountain View

A hotel room with a bed, two bedside tables, a desk, and a chair.

Family Duplex, Mountain View

  • Mountain view
  • 840 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Family Room, Pool View

A hotel room with a large bed, a desk, a chair, a television, and a window with curtains.

Family Room, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Room, Pool View

A spacious hotel room with a large bed, a balcony with a view, and a decorative wall piece.

Superior Room, Pool View

  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Mersin

Located in Toroslar, BN Hotel Thermal & Wellness is 10.8 mi (17.4 km) from Castle of Gozne and 11.8 mi (19 km) from Anamur Museum. This 246-room, 4.5-star hotel welcomes business and leisure travelers with 15 indoor pools, a full-service spa, and a free water park.

What's nearby

  • Mersin Arena - 20 min drive - 13.5 miles
  • Mersin University - 22 min drive - 15.8 miles
  • Mersin University Medical Faculty Hospital - 22 min drive - 16.0 miles
  • Maiden's castle - 23 min drive - 14.2 miles
  • Forum Mersin Shopping Mall - 24 min drive - 14.2 miles

Getting around

  • Mersin Central Railway Station - 29 min drive
  • Çukurova Intl. Airport (COV) - 69 min drive

Restaurants

  • ‪Kokoreeccc - ‬17 min drive
  • ‪Çelikhan Cafe&Bar - ‬20 min drive
  • ‪Sarnıç Restaurant - ‬13 min drive
  • ‪Arpaç Kasabı Şükrü Ekici - ‬12 min drive
  • ‪Çopurlu Et Mangal - ‬15 min drive

About this property

BN Hotel Thermal & Wellness

BN Hotel Thermal & Wellness features a full-service spa, 15 indoor pools, and a free water park. You can take advantage of free valet parking, along with a beach shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 43-inch Smart TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Sitting areas, minibars, and electric kettles are other standard amenities.
Hot springs and a complimentary water park with waterslides are featured at the hotel. 15 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a hot tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Beauty & Nature has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 5 years old are not allowed in the spa. There are 15 hot springs open between 7:00 AM and 10:00 PM.

Similar properties

Front of property
Divan Mersin
Yenişehir
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
9.4 out of 10, Exceptional, 1,002 reviews
$121 nightly
The price is $135
Aug 23 - Aug 24
Total with taxes and fees
Divan Mersin

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 5 coffee shops/cafes
  • 5 poolside bars
  • 5 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 15 hot springs
  • 15 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Waterslide

Family friendly

  • 15 indoor pools
  • Arcade/game room
  • Baby bath
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • 15 hot springs
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 106 ºF
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for TRY 460.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 460.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free valet parking.
Property Registration Number 16863

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to November.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Hot springs access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

BN THERMAL SPA
Bn Thermal & Wellness Mersin
BN Hotel Thermal & Wellness Hotel
BN Hotel Thermal & Wellness Mersin
BN Hotel Thermal & Wellness Hotel Mersin

Frequently asked questions

What is there to do within easy reach of BN Hotel Thermal & Wellness?

This hotel is situated in Toroslar and close to Castle of Gozne.

How much does it cost to stay at BN Hotel Thermal & Wellness?

As of Aug 15, 2026, prices found for a 1-night stay for 2 adults at BN Hotel Thermal & Wellness on Sep 13, 2026 start from $296, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at BN Hotel Thermal & Wellness?

Yes, secured valet parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa at BN Hotel Thermal & Wellness?

Beauty & Nature is the hotel's spa and services include Thai massages, sports massages, aromatherapy, and reflexology.

Are there luxury amenities available at BN Hotel Thermal & Wellness?

Yes, guests can indulge in luxuries such as a free water park, 5 restaurants, and 5 poolside bars at this hotel.

Does BN Hotel Thermal & Wellness include a casino at the property?

No, BN Hotel Thermal & Wellness doesn't have a casino.

Is there an indoor pool at BN Hotel Thermal & Wellness?

Yes, this hotel has 15 indoor pools as well as an outdoor pool and a hot tub. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until November.

Is BN Hotel Thermal & Wellness a good place to stay for couples?

There are many amenities for couples at this hotel, including 5 restaurants plus some guestrooms feature a private plunge pool and a private rooftop hot tub.

Does BN Hotel Thermal & Wellness have a hot tub?

No, but this hotel does have 15 hot springs.

Does BN Hotel Thermal & Wellness have a restaurant that serves breakfast?

Yes, BN Hotel Thermal & Wellness has 5 restaurants, and serves free buffet breakfast each morning.

Does BN Hotel Thermal & Wellness allow pets to stay free of charge?

No, pets and service animals aren't allowed at BN Hotel Thermal & Wellness.

Does BN Hotel Thermal & Wellness have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from BN Hotel Thermal & Wellness?

The closest major airport to BN Hotel Thermal & Wellness is Çukurova Intl. Airport (COV), which is about 24.4 mi away.

Are there rooms with balconies that I can book at BN Hotel Thermal & Wellness?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy mountain and garden views.

Does BN Hotel Thermal & Wellness have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at BN Hotel Thermal & Wellness.

BN Hotel Thermal & Wellness Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 131 reviews
Rating 8 - Good. 28 out of 131 reviews
Rating 6 - Okay. 7 out of 131 reviews
Rating 4 - Poor. 3 out of 131 reviews
Rating 2 - Terrible. 7 out of 131 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Safvat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Various activities

It was very good hotel, new, clean, lot of activities, the stuff is very nice, good food
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

ABDELHASIB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue at check in that we were hoping to get resolved. The General manager Suat, personally handled the situation. He was polite and very courteous as was all of the staff. The staff was always engaging and hospitable. The grounds and walking paths are impeccable. This is definitely a family resort, so if that’s what you are looking for, it’s perfect.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Dr. Mounika

Liked: Cleanliness, property conditions & facilities
The property doesn’t communicate with the SPA staff. It would be nice if the front desk is aware of the SPA rules to inform the guests when they check in instead of one gets surprised by rules which require additional purchase. In addition, to the SPA staff are selective to who they want to enforce the rules to & who to ignore.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Nidal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hell is better

The hotel has let me wait till 3:30 pm and didnt afford me a room. So many managers but none is effective. They cant run a front desk properly.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Piotr

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Located away from anything of interest. Calling it a spa hotel is a bit of a stretch, given it is full of noisy kids, screaming their lungs off till late at night and the bar-in-the-name-only does not even sell wine or beer, not to mention a ton of annoying regulations at the spa itself (pointless swimming caps, limited facilities in the 'family' area of the spa - or what in a normal spa would be, well, the normal area where you can enjoy yourself with your partner). The only redeeming feature really was the food, which was hugely varied and truly delicious.
Stayed 2 nights in Jun 2022
Verified review

8/10 Good

Duygu

Liked: Cleanliness, staff & service, property conditions & facilities
Temiz oda
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Cengiz

Liked: Cleanliness, staff & service, property conditions & facilities
Spa güzel
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Hilal

Disliked: Cleanliness
Açık büfede herşey bayattı otel misafir sayısı az olmasına rağmen odada temizlik kötüydü
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

HUSEYIN

Havuz çeşitliliği fazlaydı fakat hizmet ve kalite olarak vasat bir oteldi
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

AHMET

Liked: Cleanliness, staff & service, property conditions & facilities
İyi bir otel tavsiye ederim
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

TAYFUR

Liked: Cleanliness, staff & service, amenities
Evet
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

sua naz

Personel nazikti biz memnun kaldık yemekler de güzeldi havuz kısmı da temiz ve düzenliydi memnun kaldık bir daha geliriz
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Can

Disliked: Amenities
Ne kahvaltıda ne diğer alanlarda iyi bir kahve bulmak zor kahvenin ücretli olmasını geçtim musluk suyuyla veya kötü ürün kullanımı nedeniyle içelecek seviyede değil oteli kullanan ve daha eski gelen konuklar geçen sene yemeklerin ve kahvaltının daha iyi durumda olduğunu söylüyor çalışanlar güler yüzlü değil
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Volkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odalar temiz. Çalışanlar güleryüzlü ve profesyonel. Havuzlar tertemiz ve bakımlı. Her birimin ekibi var ve çalışanların çoğu güleryüzlü ve işini severek yapıyor. Restorantta sabah kahvaltısı ve akşam yemeğinde aradığınız her şeyi bulabileceğiniz bir çeşitlilik ve lezzet var.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Medine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her şey mükemmeldi, yemekler harikaydı
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Demir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War eigentlich ganz gut nur das der Pool statt bis 22 Uhr nur bis 19 Uhr geöffnet ist und das die Rutschen schon um 13 Uhr geschlossen waren.
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Verified traveler

Çaydan bile dünyanın parasını alan bir işletme. Rezervasyona dünyanın parasını öde sonra lobide SODA suya bile kazıklan 😊
Stayed 5 nights in Jan 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Katastrophal

**Gesamturteil: Absolut nicht empfehlenswert** Ich möchte hier meine ehrliche Meinung über das Hotel teilen und rate dringend davon ab, dieses Hotel zu buchen, wenn Sie Wert auf **Gastfreundlichkeit**, **Sauberkeit** und eine angenehme Atmosphäre legen. Leider war unser Aufenthalt geprägt von Unprofessionalität, schlechter Kommunikation und mangelndem Respekt seitens des Personals. ### **Negative Erfahrungen im Detail:** 1. **Unfreundliches Personal:** - Nach der Begrüßung durch den Herrn draußen begann der Albtraum. Im Hotel wirkten die Mitarbeiter unmotiviert, arrogant und schauten die Gäste regelrecht herablassend an. Auf die berechtigte Frage, ob es neben dem gefährlichen Weg zum Hotel eine Alternative gibt, erhielten wir eine völlig unangemessene und schnippische Antwort: *„Ihr fahrt den Weg einmal, wir jeden Tag. Wenn es dir nicht passt, such dir einen Job vor deiner Haustür.“* Diese Einstellung zeigt, dass man hier offensichtlich das Konzept von Gastfreundlichkeit nicht versteht. Auch das Zimmer welches mit Bergblick gebucht wurde endete mit einem Hinterhofanblick und Amoniakgeruch. Für eine Familie mit Baby absolut nicht zu empfehlen.
Stayed 3 nights in Nov 2024
Verified review

2/10 Terrible

Zeinab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Katastrophal

**Gesamturteil: Absolut nicht empfehlenswert** Ich möchte hier meine ehrliche Meinung über das Hotel teilen und rate dringend davon ab, dieses Hotel zu buchen, wenn Sie Wert auf **Gastfreundlichkeit**, **Sauberkeit** und eine angenehme Atmosphäre legen. Leider war unser Aufenthalt geprägt von Unprofessionalität, schlechter Kommunikation und mangelndem Respekt seitens des Personals. ### **Negative Erfahrungen im Detail:** 1. **Unfreundliches Personal:** - Nach der Begrüßung durch den Herrn draußen begann der Albtraum. Im Hotel wirkten die Mitarbeiter unmotiviert, arrogant und schauten die Gäste regelrecht herablassend an. Auf die berechtigte Frage, ob es neben dem gefährlichen Weg zum Hotel eine Alternative gibt, erhielten wir eine völlig unangemessene und schnippische Antwort: *„Ihr fahrt den Weg einmal, wir jeden Tag. Wenn es dir nicht passt, such dir einen Job vor deiner Haustür.“* Diese Einstellung zeigt, dass man hier offensichtlich das Konzept von Gastfreundlichkeit nicht versteht. Auch das Zimmer welches mit Bergblick gebucht wurde endete mit einem Hinterhofanblick und Amoniakgeruch. Für eine Familie mit Baby absolut nicht zu empfehlen.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Süper
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Göker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel. Yemekleri efsaneydi.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

merih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kalabalık harici her şey güzel

Otelde bir çok defa konakladık. Otel tamamen dolu olduğunda restoran ve genel alanlar ne yazık ki yetersiz oluyor. Havuzda şezlong bulmakta zorlanıyoruz. Konaklayacaksanız hafta sonu yerine hafta içi konaklamaları tercih edebilirsiniz. Onun dışında hizmet temizlik ve servis oldukça iyiydi. Sadece kalabalıktan dolayı serviste aksamalar vardı. Bir de lobide koltuklarda ayakkabıları ile uzanan misafirleri keşke nazikçe uyarıp lobide uzanmamaları gerektiğini iletseniz. Ayakkabıları ile uzandıkları yerlere sonradan bizler oturmak zorunda kalıyoruz. Lobide çay kahve içerken de karşı koltukta uzanıp yatmış adamları görmek hoş olmuyor.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Bekir Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herkes güler yüzlü. Küçücük bir sorundu dahi hemen çözüm üretiyorlar. Tertemiz.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Mükremin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel gayet temiz. Yemekler çok başarılı. Personel güleyüzlü. Konum ve doğa çok güzel.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Mustafa tolga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel keyifli odalar güzel yemekler güzel 2 gün dinlenmek için geldim tek şikayetim kese köpük paketi güzel degildi
Stayed 2 nights in Apr 2024