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Hacienda Susula

3.5 star property

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Photo gallery for Hacienda Susula

A resort with a central pool, multiple bungalow-style accommodations, and a surrounding landscape.
A staircase with wooden railings leading to a building with a textured exterior and a thatched roof.
A bedroom with a bed, a ceiling fan, and a view through an open door.
A historic building with arched doorways, a staircase, and outdoor seating.
A restaurant with a long table set for dining, surrounded by chairs, and a checkered floor.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 18 S/N, Between 19 and 21, Susulá, Mérida, YUC, 97314
  • Place, Animaya Zoological Park
    ‪20 min walk‬
  • Place, Paseo de Montejo
    ‪16 min drive‬
  • Place, U.S. Consulate General Mérida
    ‪21 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite Swim Out- 1 King

A bedroom with a bed, bedside lamps, a ceiling fan, and framed pictures on the wall.

Junior Suite Swim Out- 1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite Swim Out- 1 King bed

A bedroom with a wooden bed, a ceiling fan, a wooden door, and a wall-mounted shelf with towels.

Suite Swim Out- 1 King bed

8.0 out of 10
Very good
(1 review)
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Swim Out- 2 Queen

A hotel room with two beds, wooden flooring, a ceiling fan, and a view of the outdoors.

Suite Swim Out- 2 Queen

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite W/ Terrace & Pool View- 1 King

A staircase with wooden railings leading to a building with a textured exterior and a thatched roof.

Suite W/ Terrace & Pool View- 1 King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite W/Terrace & Pool View- 2 Queen

A staircase with wooden railings leading to a building with a textured exterior and a thatched roof.

Suite W/Terrace & Pool View- 2 Queen

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Jr Suite W/Terrace & Pool View-1 King

A staircase with wooden railings leading to a building with a textured exterior and a thatched roof.

Jr Suite W/Terrace & Pool View-1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Master Suite Swim Out- 2 King

A spacious living area with a dining table set for four, a sofa, a ceiling fan, and a large window with a view of the outdoors.

Master Suite Swim Out- 2 King

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Master Suite & Pool View-1King & 2 Queen

A staircase with wooden railings leading to a building with a textured exterior and a thatched roof.

Master Suite & Pool View-1King & 2 Queen

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

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About the neighborhood

Mérida

Hacienda Susula is located 1.1 mi (1.8 km) from Animaya Zoological Park and within a 10-minute drive of Zoological Park of Centenario. This 31-room, 3.5-star hotel welcomes guests with 3 outdoor pools, free breakfast, and free in-room WiFi.

What's nearby

  • Animaya Zoological Park - 20 min walk - 1.1 miles
  • Yucatan International Convention Center - 16 min drive - 6.4 miles
  • Paseo de Montejo - 16 min drive - 6.7 miles
  • U.S. Consulate General Mérida - 21 min drive - 8.3 miles
  • Progreso Beach - 44 min drive - 28.6 miles

Getting around

  • Teya-Merida Station - 36 min drive
  • Mérida International Airport (MID) - 17 min drive

Restaurants

  • ‪Pollos El Leñador - ‬5 min drive
  • ‪Jardín Mastache - ‬6 min drive
  • ‪Aqui Si Me Latte - ‬6 min drive
  • ‪Estrella de Mar II - ‬7 min drive
  • ‪La Tienda de Tacos - ‬5 min drive

About this property

Hacienda Susula

Guests staying at Hacienda Susula enjoy 3 outdoor pools, a rooftop terrace, and a banquet hall. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include wedding services, a picnic area, and a garden.
Guests can expect to find free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Minibars, coffee makers, and ceiling fans are also available. Change of towels is available on request.
3 outdoor swimming pools are on site.

Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 9:30 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Hacienda Susula Hotel
Hacienda Susula Mérida
Hacienda Susula Hotel Mérida

Frequently asked questions

Are free cancellation options available at Hacienda Susula?

Hacienda Susula offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What's there to do close to Hacienda Susula?

This hotel is located in Mérida, close to Paseo de Montejo, Plaza Grande, and Plaza Galerias Mall. Animaya Zoological Park is also within a driving distance of 3.8 mi.

Is parking available on site at Hacienda Susula?

Yes, uncovered self parking is offered for free at the hotel.

Does Hacienda Susula have a casino at the property?

No, Hacienda Susula doesn't have a casino.

Will I find an indoor pool at Hacienda Susula?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 9:30 AM and 10:00 PM.

Is Hacienda Susula good for couples?

There are many amenities for couples at this hotel, including a restaurant plus some guestrooms feature a private plunge pool and a private rooftop hot tub.

Does Hacienda Susula have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hacienda Susula feature a restaurant that includes a breakfast menu?

Yes, Hacienda Susula serves free continental breakfast each morning from its restaurant.

Will Hacienda Susula allow pets to stay for free?

No, pets aren't allowed at Hacienda Susula.

Does Hacienda Susula have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Hacienda Susula?

The closest major airport to Hacienda Susula is Mérida International Airport (MID), which is 7.2 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Hacienda Susula?

Yes, some guestrooms at Hacienda Susula offer a balcony and may feature pool views.

Does Hacienda Susula have a wedding venue?

Take advantage of the wedding venue at Hacienda Susula if you plan to say "I do" during your trip.

Hacienda Susula Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 49 reviews
Rating 8 - Good. 14 out of 49 reviews
Rating 6 - Okay. 4 out of 49 reviews
Rating 4 - Poor. 3 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a very nice stay. We rented a car to get around and do activities that were far away. It was clean and enjoyed our stay.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Carlos Avelino

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

LILIA

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Osmany

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

AJIT

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
Stayed 2 nights in May 2025
Verified review

8/10 Good

María

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La atención de servicio a cuartos por el chat pésimo . Los meseros maravillosos . El masaje espectacular , no me hicieron el cuarto pero siempre atentos . Faltan muchas cosas . Podrían estar al 100
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Mirna

Disliked: Cleanliness, staff & service
Falta demasiada Atencion al cliente, La comida del desayuno es mala y le falta mucha limpieza y mantenimiento al hotel en general
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso lugar y una atencion de lujo
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Denis

Liked: Cleanliness, amenities
Atención increíble personal super amable Instalaciones limpias y muy tranquilasla alberca es una hermosura y todo excelente
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Haxel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo el lugar.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Único inconveniente el dormitorio no tenía acceso agua y me movieron otra habitación.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

KATY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La atención al lle
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
excelente opción para tu estancia
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Psic. Evita

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo todo ! Y muy rico el restaurante
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable, buenas instalaciones y restaurante con buenos alimentos típicos solo considero que deberían ampliar su menú.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

selene

Liked: Cleanliness, amenities, property conditions & facilities
Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

angelica

Liked: Room comfort
Fue complicada, me tuve que cambiar de habitación, un lugar muy ruidoso, la verdad no pude descansar muy lindo lugar pero los fines de semana hay day pas y se llena la alberca la gente se mete vestida no hay reglas para su uso
Stayed 4 nights in Apr 2025
Verified review

4/10 Poor

EVELYN

Disliked: Cleanliness, property conditions & facilities
Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
Stayed 1 night in May 2025
Verified review

4/10 Poor

bianca z

Disliked: Cleanliness

No recomendable

Mala organización. Su personal tiene buena actitud pero muchas fallas en su logística. Solo hay una persona en la recepción y es la misma que lleva tus maletas. No hacían la limpieza de mi recámara por qué no tenían duplicado de la llave. Un día no servía la bomba del agua y no había agua en el baño. El desayuno lo empiezan a servir tarde. Y al final al no encontraban la reserva para hacer check out.
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Jaime Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Giobana patricia

Liked: Cleanliness, amenities
Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
Stayed 1 night in Mar 2025
Verified review

8/10 Good

María Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo un potencial

El hotel tiene un grandísimo potencial. Como embajadora de hospitalidad turística tengo mis comentarios respecto a las áreas de oportunidad, tales como un recorrido en el que hablen de la historia del lugar, un distintivo para eventos especiales (como una bienvenida de pétalos en aniversarios, decoraciones en cumpleaños, etc.) y opciones all-inclusive.
Stayed 1 night in Mar 2025