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Aparthotel

Caroline Serviced Apartments Richmond

Property class: 3.5

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Photo gallery for Caroline Serviced Apartments Richmond

A modern kitchen with a central island, bar stools, and a dining area with a round table and chairs.
A modern hotel room with a glass door leading to a bedroom, a small table with a chair, and a vase with flowers on the windowsill.
A modern bedroom with a large window, a bed with pillows, a bedside table, and a view of the cityscape.
A modern living room with a grey sectional sofa, a small round table, and a large window offering a city view.
A modern lobby with a sofa, a round table with a vase, and a brick wall.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
251 Swan St, Richmond, VIC, 3121
  • Place, Church Street
    ‪2 min walk‬
  • Place, Bridge Road
    ‪10 min walk‬
  • Place, Chapel Street
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Standard Studio

A modern bedroom with a large window, a bed with pillows, a bedside table, and a view of the cityscape.

Standard Studio

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Winter Garden

A modern bedroom with a large bed, a bedside table, a chair, and a view of the outdoors.

Studio Winter Garden

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Terrace

A neatly made bed with a white bedspread and multiple pillows, including a black one, against a wooden headboard.

Studio Terrace

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom Winter Garden

A modern room with a sliding glass door leading to a balcony, a large potted plant, and a seating area with a table and chairs.

One Bedroom Winter Garden

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio with Terrace View

A neatly made bed with white bedding, a white lamp on a bedside table, and a modern alarm clock.

Studio with Terrace View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom with Balcony

A modern kitchen with a marble island, a dining area with a round table and chairs, and a large window offering a city view.

One Bedroom with Balcony

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Winter Garden

A modern living room with a sofa, coffee table, and a TV. A dining area with chairs and a table is visible in the background.

Two Bedroom Winter Garden

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Two Bedroom Balcony

A modern dining area with a large window, a dining table with chairs, and a view of the outdoors.

Two Bedroom Balcony

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Two Bedroom Superior Winter Garden

A neatly made bed with a white bedspread and multiple pillows, including a black one, against a wooden headboard.

Two Bedroom Superior Winter Garden

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Terrace

A modern living room with a sofa, chairs, a coffee table, and a dining area with a table and chairs. There is a kitchen with white cabinets and a countertop.

Two Bedroom Terrace

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Premium Apartment

A neatly made bed with a white bedspread and multiple pillows, including a black one, against a wooden headboard.

Three Bedroom Premium Apartment

  • 3 bedrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed

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About the neighborhood

Melbourne

Located in Richmond, Caroline Serviced Apartments Richmond is within a mile (2 km) of popular sights such as Chapel Street and Royal Botanic Gardens. Each of the 33 rooms at this 3.5-star aparthotel includes a kitchen, a microwave, and an electric kettle.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Church Street - 2 min walk - 0.1 miles
  • Bridge Road - 10 min walk - 0.6 miles
  • Chapel Street - 14 min walk - 0.8 miles
  • AAMI Park - 3 min drive - 1.5 miles
  • Rod Laver Arena - 5 min drive - 2.2 miles

Getting around

  • East Richmond Station - 7 min walk
  • Flinders Street Station - 12 min drive
  • Melbourne, VIC (MEB-Essendon) - 28 min drive

Restaurants

  • ‪Harlow - ‬5 min walk
  • ‪Hugo's Deli - ‬7 min walk
  • ‪KFC - ‬2 min walk
  • ‪My Oh My - ‬4 min walk
  • ‪Swan Hotel - ‬3 min walk

About this property

Caroline Serviced Apartments Richmond

Guests of Caroline Serviced Apartments Richmond enjoy features like a gym, free WiFi in public areas, and express check-in. Self parking is offered for AUD 15 per night. Staff members are on hand to provide concierge services, luggage storage, and a safe deposit box at the front desk. Additional amenities include express check-out, a terrace, and laundry facilities.
Each apartment is soundproofed and features a kitchen with a microwave, a stovetop, and a dishwasher. Guests can expect to find free WiFi and a 50-inch Smart TV with cable channels. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a washer/dryer, an electric kettle, and free local calls. Limited housekeeping is available.
Recreational amenities at the aparthotel include a fitness center.

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, uncovered self parking on site (AUD 15 per night)

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Stovetop
  • Toaster

Bedrooms

  • Bed sheets provided
  • Pillowtop mattress
  • Rollaway/extra bed: AUD 40 per day

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Free local calls
  • Guests can access their rooms with a mobile device
  • Housekeeping on weekdays only
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 33 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 6:30 PM) and Saturday - Saturday (9:00 AM - 4:00 PM)
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 40.0 per day

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 40.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
Checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Parking has height restrictions.

Property is also known as

Caroline Serviced Apartments Richmond Richmond
Caroline Serviced Apartments Richmond Aparthotel
Caroline Serviced Apartments Richmond Aparthotel Richmond

Frequently asked questions

What's there to see within easy reach of Caroline Serviced Apartments Richmond?

This aparthotel is situated in Richmond within a short 17-minute walk of Melbourne Park and also 16 minutes on foot from Chapel Street. You'll also find Melbourne Cricket Ground and Rod Laver Arena within a short drive.

Is parking available on site at Caroline Serviced Apartments Richmond?

Yes, secured parking is offered for AUD 15 per night.

Does Caroline Serviced Apartments Richmond feature a casino at the property?

No, Caroline Serviced Apartments Richmond doesn't have a casino.

Will I find an indoor pool at Caroline Serviced Apartments Richmond?

No, there is no indoor pool at this aparthotel.

Is Caroline Serviced Apartments Richmond a good place to stay for couples?

Amenities that appeal to couples at this aparthotel include in-room massages, a pillowtop mattress, and a smart TV.

Does Caroline Serviced Apartments Richmond have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Caroline Serviced Apartments Richmond have a restaurant that serves breakfast?

No, Caroline Serviced Apartments Richmond doesn't have a restaurant that serves breakfast.

Will Caroline Serviced Apartments Richmond allow pets to stay free of charge?

No, pets aren't allowed at Caroline Serviced Apartments Richmond though service animals are welcome.

Does Caroline Serviced Apartments Richmond have connecting rooms available?

No, this aparthotel doesn't feature connecting guestrooms.

What is the closest airport to Caroline Serviced Apartments Richmond?

The closest major airport to Caroline Serviced Apartments Richmond is Melbourne, VIC (MEB-Essendon), which is 15.8 mi away (28 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 20.2 mi away (32-minute drive).

Are there rooms with balconies that I can book at Caroline Serviced Apartments Richmond?

Yes, some apartments at Caroline Serviced Apartments Richmond offer a furnished balcony and may feature city views.

Caroline Serviced Apartments Richmond Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 179 out of 208 reviews
Rating 8 - Good. 18 out of 208 reviews
Rating 6 - Okay. 9 out of 208 reviews
Rating 4 - Poor. 0 out of 208 reviews
Rating 2 - Terrible. 2 out of 208 reviews

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Awesome space for families and close to great food and city activities
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
It was so nice 😊
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Amazing place to stay, great area. Close to Richmond train station. So many places to eat
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great appartment hotel in Richmond location convenient to Swan st food and beers, easy to get to from city on public transport. Easy access to MCG.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Good spot and excellent for tram access
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
No comment
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Great location and room
Stayed 5 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication
The property is very noisy. Great spot but loud if you’re on the road.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great room, very clean.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Underground parking. Wonderful space & great amenities!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great modern apartments, with great staff.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Very clean , quiet and comfortable, awesome shower all new appliances very close to hundreds of restaurants and tram stop. Would definitely stay again.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
really nice place to stay
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Staff was very helpful and nice. Room clean, comfortable and functional. Definitely would stay again
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Staff polite good location for local amenities Clean room but could do with a bit of updating
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great, clean place. Modern living.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Excellent place to stay for sporting events
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for my business trip
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great location walking distance to lots of different dinning experiences
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Underground parking easily accessible. Large quiet rooms, friendly staff.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great location. Lots of F&B , Supermarket nearby. Underground parking (chargeable) available. The team was very kind to let me Check in early aft a Red eye. And they located my missing item aft I Checked Out. Very appreciative of their kindness.
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved the room and the layout was fantastic. Would have liked a 2nd bathroom as we were in a 2 bedroom apartment. The staff were very friendly and helpful. Have booked again for next year - location is ideal for getting to the tennis.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
A clean apartment very accessible
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Fantastic Melbourne accommodation

Fantastic accommodation, excellent location and very good quality. Staff very helpful
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay, thank you!
Stayed 5 nights in Apr 2023