Skip to main content
Beginning of main content

Hotel Grand Chancellor Melbourne

4.0 out of 5.0

Recent guest reviews

Good location with easy parking and lovely room they also gave us a free late checkout at last minute notice :)

LOCATION IS THE KEY HERE! That is why it can cost so much. But everything else is just your standard Holiday Inn once you're inside. Unimpressive breakfast buffet, unimpressive rooms, unimpressive bathrooms (with the most awful showers you've ever seen) Its an old building so that obviously has a big effect, but they could at least give the bathrooms a much needed makeover

It was amazing I thoroughly enjoyed myself and the pool on the roof during sunset was an amazing touch

i wrote a long letter to you but it did not go through to you. when i return to the usa, i will call you for your mailing address and send it to you. however, this is a synopsis; we arrived at the hotel at noon and were told to come back in 2 hours. in any case, i was told by your agent that the hotel had an exercise room and pool. but, they did not have any exercise room. i paid for an upgrade to get a room with 2 beds, it was on the top floor.. i brought my things up at 2pm., but there was massive construction and demolition taking place in the room next door. i went back to the desk and asked for a quieter room.they then gave me a room on the 5th floor. when we entered it, it smelled from smoke. the chambermaid came in and started to spray it to try to remove the odor. however, my wife is allergic to smoke,and we went back to the front desk. the manager started an argument with my wife saying it was a non-smoking hotel and he would go up and check the room himself. this was after 3 people had just experienced the infraction. it was theN That my wife said she wanted to leave the hotel. it was now only 2;30pm. the manager said he would charge us for the first night as a penalty, we then went across the street and checked into another hotel, and were more than willing to pay the extra amount after such an experience. in closing, i would say the hotel was seedy, uninviting, and only a 2 star hotel. two years ago i stayed at the hotel in adelaide and found it quite pleasant. i have booked many rooms with you in the past, but this is the first time i have had to complain to you. i do hope you will rectify my penalty charge. yours truly, dr.harold sussman

If you stay at this hotel get the largest room they have. The regular room are WAY to small. We upgraded. Location good. Cleanliness o.k . The service at the front desk was A+.Parking is $20 extra next door per night .

I stayed here last week after a work conference in Melbourne and was looking for some relaxation after a week of work. We stayed here for 3 nights. First, the whole reason we chose this hotel was for the roof top pool. When we checked in we were not informed that the pool was totally being rebuilt. I made my reservation months in advance and was never once informed. It was quite a bummer to run up to the roof with the intention of relaxing by the pool only to see an empty concrete hole. The view was still spectacular, but this was a major let down and very unprofessional in my opinion. I would have stayed somewhere else if I had know, which I assume is why I was not told. The best part of this hotel is the location. Lonsdale street is amazing and you can walk/tram to anywhere in Melbourne easily from the hotel. The rooms were mediocre, but that was ok given the price and location. My advice would be to request a room on a higher floor. You'll get a balcony with a great view. Our room was on the second floor and we had a lovely view of an alley... NO FREE WIFI. I'm not sure this is stated explicitly so I'll mention this too. You have to pay 70 cents/min to use the internet in the room. We paid 30.00 for 24 hours and then the internet didn't work after the first hour. We complained, called the tech number we were given and it never got fixed. I was still charged. Overall if you want a cheaper hotel with a good location this is a perfectly good choice. However, just make sure you ask a lot of questions before you arrive...

The cleanliness and quality of this hotel was not at all what I expected based on their website. Although the downstairs lobby appears to have been recently renovated, the rest of the hotel is a very old building and it shows. I've stayed at hostels that had cleaner rooms. The staff was generally friendly, although somewhat challenging to deal with at times (especially when it arose to complaints regarding the room). I decided not to stay here after seeing the poor quality of the rooms, and had to go through the hotel's senior management just to cancel my booking (the front desk staff and manager on duty didn't have the authority to help). Overall, I would say it might be worth it to stay here if you're comfortable with sub-par cleanliness, quality and rooms, but you could probably stay somewhere a lot nicer for a little extra per night (and it would be worth every penny).

ROOMS WERE A BIT DINGY AND ALTHOUGH WE WANTED ONE TO BE TWO SINGLE BEDS WE DIDN'T WHAT WE ORDERED. RESTAURANT WAS PRETTY GOOD AND BREAKFAST OK THE LOCATION IS GREAT SO THE PRICE IS GOOD

Visited Melbourne for business. The hotel was offered at very reasonable price for a 4 stars hotel. Great location, easy to walk in and out, safe area and many great restaurants in the neighborhood. Booked 2 days plus 2 days as I had to travel in and out of Melbourne. Both Rooms were clean but furniture, carpet, elvators, and hallways are very outdated. The hotel should not be classified as 4 stars hotel. Internet charges and breakfast charges are way too much and I consider those as a total rip off.

I was so looking forward to my stay here, and both the lobby and four star rating indicated I was in for a treat. However, as soon as I got off the elevator, things changed. The hallways are in need of paint, or perhaps are being painted? The room boasted walls with scratches and marks and minimal furniture that was literally falling apart. While the sheets and bathroom were clean (thank goodness!), the room surfaces were not. To add insult to injury, when I checked out I found that I had been charged $1.00 for local phone calls although this obscene charge was not listed anywhere in the room (including the hotel directory, which I had read). I was given no explanation or apology when I complained at the front desk, nor when I left a detailed comment card with my contact information. Also, the ancient heating/cooling system meant I had a very stuffy, musty room despite turning the control to the coolest setting. I should have been warned that the buliding was in disrepair and that was why I was staying at a "four star" hotel for a discounted rate. It would have been a bit easier to take. I travelled for 6 weeks around Australia and stayed at actual four star properties for a similar price to what I paid here, so this was a HUGE disappointment. I do NOT recommend staying at this property and will not stay here the next time I'm in Melbourne, or any other city where they have properties.

The staff tried their utimate to help us looking for the way to get to the spots. I think the hotel should consider refurbishing the corridor.

Our room was very basic, but not very clean. Had to ask for teaspoons and blankets, balcony was small and overlooking an alleyway with no seats. The included breakfast was average. The workmen in the motel on the two levels below us started at 7am, forget the sleep in!!!

The Hotel Grand Chancellor is centrally located in Melbourne's CBD, within walking distance of major attractions. The hotel has a pleasant lobby, bar and rooftop pool long enough for lap swimming. The rooms are undergoing a renovation, which is sorely needed. My basic double room was truly bare bones - it had no paintings on the wall, no luggage rack, small TV (though not really an issue, as there were only a few channels), poor AC and dirty grout in the bathroom. To their credit, the staff took my complaints to heart and upgraded me to an executive room which, while nothing special, at least was clean and modern (they even sprang for a painting). When I returned two weeks later, they put me in a renovated room that had no bedside lamp. On balance, despite the central location, helpful staff and reasonable rate, I would look for something better before I booked here again.

Was a pretty tipicle stay. Spent most of the days exploring the city.

Hotel was pretty good. Great location and hotel is pretty nice.

This hotel has a great location and a very nice and friendly staff. They kept the room clean and fresh towels were never a problem. The pool on the roof is nice but small. Workout room is very limited with a few treadmills. My biggest complaint is the internet in the room is very expensive, about double what it costs in the US.

131-137 Lonsdale Street Melbourne VIC

Hotel highlights

  • Walking distance to Melbourne Central and Bourke Street Mall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Melbourne Central Business District, Hotel Grand Chancellor Melbourne is within a 10-minute walk of popular sights such as Melbourne Central and Bourke Street Mall. This 160-room, 4-star hotel has an outdoor pool along with free in-room WiFi and a fitness center. It's in central Melbourne and also a short walk from RMIT University and Melbourne Museum.


Dining

Enjoy dining at Footlights, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All of Hotel Grand Chancellor Melbourne's 160 air-conditioned rooms provide refrigerators, minibars, and coffee makers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Free newspapers, safes, and phones are also standard.


Property features

At Hotel Grand Chancellor Melbourne, guests enjoy features like an outdoor pool, a fitness center, and a rooftop terrace. If you drive, self parking is AUD 22 per night, and there's also an airport shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Executive Room

Queen 1 | Sleeps 3

Chancellor Room

King 1 | Twin 2 | Sleeps 3

Premier King Room

King 1 | Sleeps 3

Executive King Room

King 1 | Twin 2 | Sleeps 3

Guest reviews for Hotel Grand Chancellor Melbourne

Couples (5) Business (5) Family (1) Other (3) Friends (2)
5

good location

Couples

Good location with easy parking and lovely room they also gave us a free late checkout at last minute notice :)

By on Jul 14, 2015

3

its a good hotel, but nothing special

LGBT

LOCATION IS THE KEY HERE! That is why it can cost so much. But everything else is just your standard Holiday Inn once you're inside. Unimpressive breakfast buffet, unimpressive rooms, unimpressive bathrooms (with the most awful showers you've ever seen) Its an old building so that obviously has a big effect, but they could at least give the bathrooms a much needed makeover

By on Jun 27, 2014

4

perfect meet up

Couples

It was amazing I thoroughly enjoyed myself and the pool on the roof during sunset was an amazing touch

By on Apr 27, 2014

1

disaster

BusinessTravelers

i wrote a long letter to you but it did not go through to you. when i return to the usa, i will call you for your mailing address and send it to you. however, this is a synopsis; we arrived at the hotel at noon and were told to come back in 2 hours. in any case, i was told by your agent that the hotel had an exercise room and pool. but, they did not have any exercise room. i paid for an upgrade to get a room with 2 beds, it was on the top floor.. i brought my things up at 2pm., but there was massive construction and demolition taking place in the room next door. i went back to the desk and asked for a quieter room.they then gave me a room on the 5th floor. when we entered it, it smelled from smoke. the chambermaid came in and started to spray it to try to remove the odor. however, my wife is allergic to smoke,and we went back to the front desk. the manager started an argument with my wife saying it was a non-smoking hotel and he would go up and check the room himself. this was after 3 people had just experienced the infraction. it was theN That my wife said she wanted to leave the hotel. it was now only 2;30pm. the manager said he would charge us for the first night as a penalty, we then went across the street and checked into another hotel, and were more than willing to pay the extra amount after such an experience. in closing, i would say the hotel was seedy, uninviting, and only a 2 star hotel. two years ago i stayed at the hotel in adelaide and found it quite pleasant. i have booked many rooms with you in the past, but this is the first time i have had to complain to you. i do hope you will rectify my penalty charge. yours truly, dr.harold sussman

By on Feb 10, 2013

4

teeea

Couples

If you stay at this hotel get the largest room they have. The regular room are WAY to small. We upgraded. Location good. Cleanliness o.k . The service at the front desk was A+.Parking is $20 extra next door per night .

By on Oct 4, 2012

3

good and bad

BusinessTravelers

I stayed here last week after a work conference in Melbourne and was looking for some relaxation after a week of work. We stayed here for 3 nights. First, the whole reason we chose this hotel was for the roof top pool. When we checked in we were not informed that the pool was totally being rebuilt. I made my reservation months in advance and was never once informed. It was quite a bummer to run up to the roof with the intention of relaxing by the pool only to see an empty concrete hole. The view was still spectacular, but this was a major let down and very unprofessional in my opinion. I would have stayed somewhere else if I had know, which I assume is why I was not told. The best part of this hotel is the location. Lonsdale street is amazing and you can walk/tram to anywhere in Melbourne easily from the hotel. The rooms were mediocre, but that was ok given the price and location. My advice would be to request a room on a higher floor. You'll get a balcony with a great view. Our room was on the second floor and we had a lovely view of an alley... NO FREE WIFI. I'm not sure this is stated explicitly so I'll mention this too. You have to pay 70 cents/min to use the internet in the room. We paid 30.00 for 24 hours and then the internet didn't work after the first hour. We complained, called the tech number we were given and it never got fixed. I was still charged. Overall if you want a cheaper hotel with a good location this is a perfectly good choice. However, just make sure you ask a lot of questions before you arrive...

By on Feb 27, 2012

1

not what i expected

Singles

The cleanliness and quality of this hotel was not at all what I expected based on their website. Although the downstairs lobby appears to have been recently renovated, the rest of the hotel is a very old building and it shows. I've stayed at hostels that had cleaner rooms. The staff was generally friendly, although somewhat challenging to deal with at times (especially when it arose to complaints regarding the room). I decided not to stay here after seeing the poor quality of the rooms, and had to go through the hotel's senior management just to cancel my booking (the front desk staff and manager on duty didn't have the authority to help). Overall, I would say it might be worth it to stay here if you're comfortable with sub-par cleanliness, quality and rooms, but you could probably stay somewhere a lot nicer for a little extra per night (and it would be worth every penny).

By on Jan 11, 2012

3

good location, tired hotel

Families

ROOMS WERE A BIT DINGY AND ALTHOUGH WE WANTED ONE TO BE TWO SINGLE BEDS WE DIDN'T WHAT WE ORDERED. RESTAURANT WAS PRETTY GOOD AND BREAKFAST OK THE LOCATION IS GREAT SO THE PRICE IS GOOD

By on Jul 8, 2011

2

the good and the not so good

BusinessTravelers

Visited Melbourne for business. The hotel was offered at very reasonable price for a 4 stars hotel. Great location, easy to walk in and out, safe area and many great restaurants in the neighborhood. Booked 2 days plus 2 days as I had to travel in and out of Melbourne. Both Rooms were clean but furniture, carpet, elvators, and hallways are very outdated. The hotel should not be classified as 4 stars hotel. Internet charges and breakfast charges are way too much and I consider those as a total rip off.

By on Jun 13, 2011

1

huge disapointment

Singles

I was so looking forward to my stay here, and both the lobby and four star rating indicated I was in for a treat. However, as soon as I got off the elevator, things changed. The hallways are in need of paint, or perhaps are being painted? The room boasted walls with scratches and marks and minimal furniture that was literally falling apart. While the sheets and bathroom were clean (thank goodness!), the room surfaces were not. To add insult to injury, when I checked out I found that I had been charged $1.00 for local phone calls although this obscene charge was not listed anywhere in the room (including the hotel directory, which I had read). I was given no explanation or apology when I complained at the front desk, nor when I left a detailed comment card with my contact information. Also, the ancient heating/cooling system meant I had a very stuffy, musty room despite turning the control to the coolest setting. I should have been warned that the buliding was in disrepair and that was why I was staying at a "four star" hotel for a discounted rate. It would have been a bit easier to take. I travelled for 6 weeks around Australia and stayed at actual four star properties for a similar price to what I paid here, so this was a HUGE disappointment. I do NOT recommend staying at this property and will not stay here the next time I'm in Melbourne, or any other city where they have properties.

By on Aug 14, 2010