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Aparthotel

U-Sense Madrid Santa Ana

3.5 star property

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Photo gallery for U-Sense Madrid Santa Ana

A modern living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.
A modern kitchen with a bar area, wooden stools, and a large potted plant.
View from room
A modern kitchen with a large island, bar stools, a built-in oven, and a potted plant.
A modern living room with a wooden console, a sofa, a dining table with chairs, and wall-mounted lighting.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Plaza de Sta. Ana 2, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Place, Gran Via
    ‪7 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Superior Apartment, 2 Bedrooms, City View

A neatly made bed with white linens, two bedside tables with lamps, and a large padded headboard.

Superior Apartment, 2 Bedrooms, City View

  • Sleeps 4
  • Free WiFi

View all photos for Standard Apartment, 2 Bedrooms, Non Smoking

A bedroom with a bed, white walls, a door leading to a hallway, and a closet.

Standard Apartment, 2 Bedrooms, Non Smoking

  • 688 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Apartment, 2 Bedrooms, City View

A modern living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.

Superior Apartment, 2 Bedrooms, City View

  • City view
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Family Apartment, 2 Bedrooms, City View

Smart TV

Family Apartment, 2 Bedrooms, City View

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Large Twin Beds and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Madrid

Located in Madrid Centro, this aparthotel is within a 5-minute walk of Puerta del Sol and within 15 minutes of other popular attractions like Plaza Mayor. The 8 rooms at this 3.5-star aparthotel include kitchens, dining areas, and refrigerators.
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Plaza de Santa Ana - 1 min walk - 0.0 miles
  • Puerta del Sol - 3 min walk - 0.2 miles
  • Plaza Mayor - 6 min walk - 0.4 miles
  • Gran Via - 7 min walk - 0.4 miles
  • Royal Palace of Madrid - 14 min walk - 0.8 miles

Getting around

  • Sol Station - 5 min walk
  • Madrid (XOC-Atocha Train Station) - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Cervecería Alemana - ‬2 min walk
  • ‪Cervecería Santa Ana - ‬2 min walk
  • ‪100 Montaditos - ‬1 min walk
  • ‪Tapa Tapa - Santa Ana - ‬1 min walk
  • ‪Restaurante Viva Madrid - ‬1 min walk

About this property

U-Sense Madrid Santa Ana

Guests of this aparthotel enjoy free WiFi in public areas, express check-in, and express check-out. Friendly staff can provide tour or ticket assistance, and also offer advice about sightseeing.
The apartment is soundproofed and features a kitchen and 2 bathrooms, and there's space to spread out with 2 bedrooms and a dining area. A 40-inch Smart TV is available for entertainment, and guests can stay connected with free WiFi. The Select Comfort bed provides a full night's sleep, and the bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a washing machine, a coffee maker, and an ironing board. Housekeeping is available on request.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: EUR 14 for adults and EUR 14 for children

Bedrooms

  • 2 bedrooms
  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 40-inch smart TV

Laundry

  • Washing machine

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station
  • Near a train station

Things to do

  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 8 units
  • Connecting units available
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately EUR 14 for adults and EUR 14 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 15
Checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

You Apartments Madrid Apartment
You Apartments Apartment
You Apartments Madrid
You Apartments
Oboe Madrid Santa Ana
U Sense Madrid Santa Ana
For You Apartments Madrid
U-Sense Madrid Santa Ana Madrid
U-Sense Madrid Santa Ana Aparthotel
U-Sense Madrid Santa Ana Aparthotel Madrid

Frequently asked questions

Is free cancellation available at this aparthotel?

This aparthotel provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at U-Sense Madrid Santa Ana?

As of Aug 4, 2026, prices found for a 1-night stay for 2 adults at U-Sense Madrid Santa Ana on Aug 23, 2026 start from $127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of this aparthotel?

This aparthotel is situated in Madrid Centro within a 10-minute walk of Puerta del Sol, Plaza Mayor, and Gran Via. You'll also find El Retiro Park and Royal Palace of Madrid less than a mile away.

Is there parking available at U-Sense Madrid Santa Ana?

No, there isn't parking available at the aparthotel.

Is this aparthotel adjacent to a casino?

No, this aparthotel is not connected to a casino.

Is there an indoor pool at this aparthotel?

No, there is no indoor pool at this aparthotel.

Is U-Sense Madrid Santa Ana good for couples?

Amenities that appeal to couples at this aparthotel include a rainfall showerhead, a Select Comfort mattress, and a smart TV.

Does U-Sense Madrid Santa Ana have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does this aparthotel offer breakfast?

This aparthotel offers to-go breakfast each morning for a surcharge.

Does this aparthotel allow pets to stay free of charge?

No, pets aren't allowed at this aparthotel though service animals are welcome.

Does U-Sense Madrid Santa Ana have connecting rooms available?

Yes, there are connecting units available at this aparthotel book for your group event or vacation.

Where is the closest airport to this aparthotel?

The closest major airport to this aparthotel is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 10.1 mi away (21 minutes by car).

Are there rooms with balconies at U-Sense Madrid Santa Ana?

No, there aren't any apartments at U-Sense Madrid Santa Ana that offer a balcony.

U-Sense Madrid Santa Ana Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 22 reviews
Rating 8 - Good. 4 out of 22 reviews
Rating 6 - Okay. 0 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

9.2/10

Cleanliness

7.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a cozy place in the center of all the great culture of Madrid.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Ghada

Liked: Cleanliness, amenities, property conditions & facilities, communication
This apartment is in prime location! Everything was so convenient and we walked everywhere. The apartment is super cute and very clean. It has all the things you will need. Host was pretty responsive. I highly highly recommend this apartment.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Kim

Liked: Cleanliness, room comfort, communication

Fabulous

Fabulous apartment in a great location. This was our 4th stay in this apartment & we love it. However,the price has doubled since staying the same week last year,so we may not be able to afford to return
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean apartment. Great location overlooking Santa Ana square. Just be aware that there are restaurants with outside seating in the square so you will definitely hear people if you have the windows open. However, it was not loud enough to disturb us with the windows closed. Good communication with property managers. Would stay here again if we make it back to Madrid.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Btd

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The apartment it self was really good, with good space, fittings and excellent bathrooms. It is well located in central Madrid with restaurants and shops and a supermarket nearby. The big problem was arriving and not being able to get in. The door lock would not respond to the app and we were unable to get in until the Usense gave us a code. It was clear that the lock had been broken for some time as there was a physical card left in the apartment as we were also directed to do when checking out. That Usense had not fixed it is unacceptable. It spoiled our stay.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, room comfort, communication
A very comfortable apartment, decorated nicely. The location was very good, although the Plaza Santa Ana has some construction going on so the view wasn’t as visually appealing as it might normally be… but I did not notice noise from the construction, nor any inconvenience because of it, so it was all good! I wasn’t aware that there was not a front desk at this property (perhaps it was in the description and I didn’t notice it?), and this caused a slight problem for us… firstly, we were not able to leave luggage when our flight arrived before check in time (we used a recommended locker facility), and when a piece of luggage did not arrive with us, there was no front desk to receive it, so we were forced to wait around the apartment rather than be out sight-seeing. But, the apartment itself was excellent and I would definitely consider staying there again.
Stayed 3 nights in Sep 2025
Verified review

4/10 Poor

Alex

Liked: Cleanliness, room comfort
Disliked: Communication

Give us all your personal Data! SCARY!

Personal Data personal data personal data AFTER you make a Non Refundable reservation, then you have to give all types of personal data, for everyone. DOB, Passport number, address, Email for each person in your room. Totally uncomfortable doing this. HOTELS.com first says unreasonable, then says you have to do it, or cance AND lose all your money. THEN you are asked to Download a KEY APP to open door, that gives access to your phone. THEN the arrival says somone will meet you on Arrival, but there is no one. Virtual Virtual. THEN showed up 3 hours early, room is ready. Want to put bags in room That will be an extra charge $$$ I would never rent from them again
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Gilberto

Liked: Cleanliness, room comfort, communication

Excelente apartamento

Excelente lugar para descansar. Súper limpio y muy cómodo
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Leandro

Liked: Cleanliness, room comfort, communication

Muito bom

Apartamento novíssimo, com todo o necessario. Camas super confortáveis, cozinha equipada. Único ponto negativo foi não terem nos avisado que o estacionamento em frente ao hotel (recomendado por eles próprios) não estava disponível, por estar em obras. Perdi um bom tempo circulando pelo centro, tentando achar uma solução.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Marvin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Top locatie. Mooie en schone kamers. Overal dichtbij. Goede en hulpzame communicatie per whatsapp! Aanrader! Volgende keer Madrid weer hier boeken
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

ezio kiyochi mituo

Liked: Cleanliness, room comfort
Disliked: Communication

O custo beneficio foi bom

Foi boa, porém no check-in foi confuso, não houve uma orientação correta, ficamos em frente a acomodação sem saber como proceder o check-in, ai tinha uma pessoa na entrada da acomodação, que nos orientou e nos forneu a chave de acesso do apto.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a wonderful apt. in the center of Madrid with access to everything; very nice and comfortable for 3 people and would stay here again / thank you, jc
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful apt in great area-mgt needs improvement

Location and apartment were great but there were a number of issues related to getting into apartment that were very frustrating including being locked out several times when we had to call company in Salamanca to try to open the door electronically. Serious absentee management problems with staff with limited English that have trouble helping solve problems. No mention of a Cleaning fee to paid before hand & apartment web site doesn’t have helpful contact info such as their WhatsApp.
Stayed 3 nights in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean, comfortable with a fully equipped kitchen with washer & dryer!
Stayed 3 nights in Jun 2019
Verified review

2/10 Terrible

Angelo

Disliked: Cleanliness, staff & service, room comfort
Es un engaño. Te cobran 50 Euros adicionales por obtener un codigo de acceso. No hay nadie con quien quejarte y no te queda mas que pagar. No regresaria por nada. Y su sistema me cobro doble. Me cobró 100 Euros
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Jan 2025
Verified review

4/10 Poor

Rauno

Stayed 6 nights in Oct 2023
Verified review

10/10 Excellent

Ilaria

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

Xira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019