4/10 Poor
William
Jul 12, 2025
What I did NOT like is that thee was no hot water the night I stayed nor was there any hot water the next morning. I let the shower run for 20 minutes the night and for 20 minutes them morning and never had hot water. This was very disappointing as I had driven over 900 miles and wanted a hot shower. When I mentioned this to the front desk, I was told that in that room the shower controls were backward and hot was cold and cold was hot. This was a poor attempt to explain no hot water. If it was so, I should have been informed. However, it was NOT so, as I tried that tactic and still had no hot water. I should be given a full refund for the lackluster accomodations and for the staff lying to me. Very, very disappointed in Candlewood.
William
Stayed 1 night in Jul 2025