Hyatt Ziva Los Cabos- All Inclusive

Luxury property on the beach, with 4 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot Tub

Explore the area

Paseo del Malecón l-5 D, San José del Cabo, BCS, 23405

Costa Azul Beach
‪16 min walk‬
Palmilla Beach
‪3 min drive‬
Puerto Los Cabos
‪6 min drive‬
San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
‪18 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Deluxe Room, 1 King Bed, Ocean View

635 sq ft
Ocean view
Sleeps 4
1 King Bed

Club One Bedroom Master Suite

1139 sq ft
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Room, Resort View (Double)

624 sq ft
Resort view
Sleeps 4
1 King Bed

Club Deluxe Ocean Front One Bedroom Suite

818 sq ft
Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed (Ocean Front)

517 sq ft
Resort view
Sleeps 4
1 King Bed

Club Ocean Front One Bedroom Master Suite

Ocean view
Sleeps 4
1 King Bed

Club Ocean Front Two Bedroom Grand Master Suite

2336 sq ft
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Club Swim Up Master King

Sleeps 3
1 King Bed

Club Swim Up Master Double

753 sq ft
Sleeps 4
2 Double Beds

Free toiletries, hair dryer, bathrobes, towels

Deluxe Room, 1 King Bed (Master Ocean Front)

829 sq ft
Resort view
Sleeps 4
1 King Bed

Room, 1 King Bed (Ocean Front)

344 sq ft
Resort view
Sleeps 2
1 King Bed

Ocean View Master King

Ocean view
Sleeps 4
1 King Bed

Ocean View Master Double

Ocean view
Sleeps 4
2 Double Beds

40-inch LCD TV with satellite channels, TV, iPod dock

Club Ocean View One Bedroom Master Suite

1130 sq ft
Ocean view
Sleeps 4
1 King Bed

Club Deluxe Ocean Front Studio Suite

689 sq ft
Ocean view
Sleeps 2
1 King Bed

Room (Ocean Front Double)

344 sq ft
Resort view
Sleeps 3
1 King Bed

Resort View Master King

581 sq ft
Resort view
Sleeps 4
1 King Bed

Resort View Master Double

Resort view
Sleeps 4
2 Double Beds

Deluxe Suite, Ocean View (Master Club One Bedroom)

786 sq ft
Ocean view
Sleeps 4
1 King Bed

Deluxe Room, Ocean View (Double)

624 sq ft
Ocean view
Sleeps 4
1 King Bed

Deluxe Room, 1 King Bed, Resort View

635 sq ft
Resort view
Sleeps 4
1 King Bed

Premium Suite, Ocean View (Master Club One Bedroom)

1270 sq ft
Ocean view
Sleeps 4
1 King Bed

About the neighborhood

San José del Cabo

Located in Zona Hotelera within a short walk of Costa Azul Beach, Hyatt Ziva Los Cabos- All Inclusive is within a few miles (5 km) of other popular sights such as Puerto Los Cabos. This 591-room, 4.5-star property has 4 outdoor pools along with a full-service spa and a free water park. It's connected to the convention center in central San José del Cabo and also close to Palmilla Beach.

What's nearby

Playa Hotelera - 12 min walk - 0.7 miles
Costa Azul Beach - 16 min walk - 0.9 miles
Palmilla Beach - 3 min drive - 2.4 miles
San Jose del Cabo Art District - 4 min drive - 1.7 miles
Puerto Los Cabos - 6 min drive - 2.9 miles

Getting around

Los Cabos Intl. Airport (SJD) - 17 min drive

Restaurants

‪La Hacienda Baja Grill - ‬1 min walk
‪Starbucks - ‬9 min walk
‪La Plaza - ‬3 min walk
‪Lateral Crudo & Asado - ‬6 min walk
‪El Zafiro - ‬4 min walk

About this property

Hyatt Ziva Los Cabos- All Inclusive

Luxury property on the beach, with 4 outdoor pools

Hyatt Ziva Los Cabos- All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 130.00 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this all-inclusive property include karaoke, a gym, and 4 hot tubs.

Guests can expect free WiFi and 40-inch LCD TVs with satellite channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, iPod docks, and coffee makers.

4 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

1 bedroom, down comforters, free minibar, in-room safe

Pool
Hot Tub
All inclusive
Spa

$438 nightly

Jun 17 - Jun 18

Total includes taxes and fees

On the beach, sun loungers, beach umbrellas, beach towels

Pool
Hot Tub
Breakfast included
All inclusive

$713 nightly

Jul 7 - Jul 8

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free secured, covered self parking on site
Free secured, covered valet parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
4 bars/lounges
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Bon Vivant
Dozo
Farina & Olio
Hacienda Baja Grill
La Plaza Buffet

Things to do

4 hot tubs
4 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Heated pool
Karaoke
Piano
Playground
Sauna
Shopping
Steam room
Table tennis
Waterslide
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Free children's club
Free supervised activities for children
Free water park access
Grocery/convenience store
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

18 meeting rooms
Computer station
Conference center (35,000 square feet of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

18 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Elevator (51 inch wide door)
Front entrance ramp
Grab bar in shower (31 inches high)
Hand-held showerhead
Height-adjustable showerhead
Lever door handles
Magnifying mirror
Pool access ramp on site
Pool hoist on site
Tile flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

3 buildings
7 floors
Art Deco architecture
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Built in 2009
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Lifeguards
Local artist showcase
Locally-owned and organized tours and activities
Rooftop garden
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Down comforter
Egyptian cotton sheets
Free crib
Hypo-allergenic bedding
Pillowtop mattress

Bathroom

Bathrobes
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

40-inch LCD TV with premium satellite channels
iPod dock

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Free stocked minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Connecting rooms available
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 130.00 per vehicle (one-way, maximum occupancy 10)
Airport shuttle fee per child: USD 130.00 (one-way), (from 4 to 8 years old)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses a grey water recycling system.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Hyatt Cabos

Hyatt Los Cabos

Hyatt Los Cabos Ziva

Hyatt Ziva Los

Hyatt Ziva Los All Inclusive

Hyatt Ziva Los Cabos

Los Cabos Ziva

Ziva Hyatt

Ziva Los Cabos

Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo

Hotel Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo

San Jose del Cabo Hyatt Ziva Los Cabos- All Inclusive Hotel

Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo

Hotel Hyatt Ziva Los Cabos- All Inclusive

Hyatt Ziva Los Cabos All Inclusive Hotel

Hyatt Ziva Los Cabos All Inclusive

Hyatt Ziva Los Cabos Inclusive

Hyatt Ziva Los Cabos All Inclusive All-inclusive property

Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo

Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo

All-inclusive property Hyatt Ziva Los Cabos- All Inclusive

Hyatt Ziva Los Cabos All Inclusive

Hyatt Ziva Los Cabos Inclusive

Hyatt Ziva Los Cabos All Inclusive

Hyatt Ziva Los Cabos- All Inclusive San José del Cabo

Frequently asked questions

Can I book all-inclusive rate plans at Hyatt Ziva Los Cabos- All Inclusive?

Hyatt Ziva Los Cabos- All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hyatt Ziva Los Cabos- All Inclusive?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Los Cabos- All Inclusive on Jun 29, 2025 start from $552.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hyatt Ziva Los Cabos- All Inclusive?

Hyatt Ziva Los Cabos- All Inclusive offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What's there to see close to Hyatt Ziva Los Cabos- All Inclusive?

This property is situated in Zona Hotelera within a short 14-minute walk of Costa Azul Beach and also 11 minutes on foot from Playa Hotelera. You'll also find San Jose del Cabo Art District and Puerto Los Cabos within a short drive.

Is parking available on site at Hyatt Ziva Los Cabos- All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is a spa located at Hyatt Ziva Los Cabos- All Inclusive?

There is a full-service spa available for guests to enjoy and services include prenatal massages, sports massages, aromatherapy, and body wraps.

Does Hyatt Ziva Los Cabos- All Inclusive include a casino?

No, Hyatt Ziva Los Cabos- All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Ziva Los Cabos- All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and 4 hot tubs. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Hyatt Ziva Los Cabos- All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including Champagne service as well as 4 outdoor pools and a poolside bar.

Does Hyatt Ziva Los Cabos- All Inclusive have a hot tub?

Yes, this all-inclusive property has 4 spa tubs.

Does Hyatt Ziva Los Cabos- All Inclusive have a restaurant that serves breakfast?

Yes, Hyatt Ziva Los Cabos- All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Hyatt Ziva Los Cabos- All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hyatt Ziva Los Cabos- All Inclusive though service animals are welcome.

Are there connecting rooms at Hyatt Ziva Los Cabos- All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Hyatt Ziva Los Cabos- All Inclusive?

The closest major airport to Hyatt Ziva Los Cabos- All Inclusive is Los Cabos Intl. Airport (SJD), which is 12.5 mi away (17 minutes by car).

Are there rooms with balconies at Hyatt Ziva Los Cabos- All Inclusive?

Yes, some guestrooms at this all-inclusive property offer a furnished balcony where guests can enjoy ocean or garden views.

Does Hyatt Ziva Los Cabos- All Inclusive have a wedding venue?

Take advantage of the wedding venue at Hyatt Ziva Los Cabos- All Inclusive if you plan to say "I do" during your trip.

Hyatt Ziva Los Cabos- All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Martin Leoncio Castanares

May 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was excellent !!!

Stayed 3 nights in May 2025

10/10 Excellent

Mark Richard

Traveled with family

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was a midsize resort. There is only 1 family pool area and 1 adult pool. When we visited (mid-April) this was more than enough. The family pool area was never crowded and we always found a set of 4 lounge chairs together. We thought the restaurant options would be limited, but we were wrong. We were there for a week and eventually made our way to all the restaurants and enjoyed them for different reasons. The Italian restaurant was a crowd favorite with lots for every age group. We ate there twice for dinner and all 4 of us had different entrees. The Asian was a family favorite and we also visited twice. Once for the Japanese dining and once for the hibachi dining. The hibachi show was not as entertaining but our chef’s fried rice was outstanding. The rib eye steak at the grill is a full 16 oz so be prepared! The adults only French restaurant was outstanding but it was our server Unidas that really shone and made it spectacular. He went off the cuff to create drinks off the menu and they all hit the mark. Do not sleep on the Quesadilla Truck. The quesadillas were addictive! The entertainment staff at the pool was fun. They roped a few of us into challenges more than once (and they won a few times!). But the fitness class trainers were really invested. Lizet, Armando and Benjamin were first class. It felt like we had personal trainers while on vacation! The classes were at great times throughout the day but my favorite were the 8 AM classes! Overall a great stay.

Stayed 6 nights in Apr 2025

4/10 Poor

deborah

Apr 19, 2025

Stayed 3 nights in Mar 2025

8/10 Good

Roofan

Apr 6, 2025

Liked: Property conditions & facilities

Expect over an hour wait to get to any of the restaurants.

Stayed 5 nights in Mar 2025

8/10 Good

Danielle, Blue Springs

Mar 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Feb 2025

8/10 Good

Nikki

Mar 11, 2025

Liked: Staff & service

Stayed 4 nights in Mar 2025

10/10 Excellent

simrat

Traveled with group, Traveled with family

Mar 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Property was amazing and we really enjoyed our stay. It was beautiful, but the staff definitely got less stars because a lot of them they don’t speak good English and specially in the buffet area. The staff is terrible. They take your order and they never come back so on our last day I had to call this guy and tell him about it and then he started speaking perfect English he said OK ma’am I’m sorry about that and today you will have A1 service. Not sure what that meant but that day we did get A1 service. My daughter was pregnant and she was having difficulty sitting in the chair so she asked the waiter for a cushion and he just did not understand what she was asking for finally after asking a few other people we did get the cushion, but it was frustratingStaff in all the service areas definitely need a lot of training.

Stayed 4 nights in Mar 2025

10/10 Excellent

Katie

Mar 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful service!

Stayed 3 nights in Mar 2025

8/10 Good

andrew joseph

Mar 10, 2025

Stayed 3 nights in Feb 2025

10/10 Excellent

Ursula Denise

Traveled with group

Mar 10, 2025

Liked: Amenities

Super friendly staff, very clean, amazing food

Stayed 6 nights in Mar 2025

10/10 Excellent

Mathew

Traveled with partner

Mar 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at Ziva in San Jose Del Cabo was incredible. The staff was nothing short of excellent, kind, and attentive. The resort is very well kept and the atmosphere is perfect. We will definitely be going back.

Stayed 4 nights in Mar 2025

10/10 Excellent

angelica Fajardo

Traveled with group

Mar 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Awesome resort to stay at. The amenities are wonderful along with their staff. Our hostess CATALINA was wonderful and on top of our stay. She helped us with everything we needed and was in touched with us all throughout our stay. DANIEL was also wonderful and was helpful. We enjoyed and loved our stay. Excellent food especially at Casa Cortez for dinner. Excellent wait staff and manager at the restaurant.

Stayed 4 nights in Mar 2025

8/10 Good

ALEJANDRO PADILLA, Fort Lauderdale

Mar 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2025

10/10 Excellent

William Craig, Charlotte

Mar 7, 2025

Stayed 3 nights in Feb 2025

10/10 Excellent

Roslyn

Traveled with group

Mar 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort

Stayed 3 nights in Mar 2025

10/10 Excellent

Iskun

Mar 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel was beautiful, rooms were clean and staff was friendly. Food was good.

Stayed 4 nights in Jan 2025

8/10 Good

dimitri

Mar 5, 2025

Stayed 5 nights in Feb 2025

10/10 Excellent

Ying Kit

Mar 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

8/10 Good

Marcus

Mar 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very beautiful! The walls seemed very thin as we could hear the alarm clock at 6:00am in the room next door. And the A/C didn’t work quite right. Food was great and the staff were beyond excellent.

Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Traveled with partner

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an excellent stay at this property. Everything was amazing. The food and service was wonderful and being right on the beach was such a bonus. Would come back again and loved the swim up room. Spend the money and get the updated room with a butler!

Stayed 3 nights in Feb 2025

8/10 Good

Brianna Marloy

Mar 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Feb 2025

10/10 Excellent

Aaron

Traveled with group

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was absolutely gorgeous! My only complaint, the A/C went down in the entire property. The rooms, the hotel, the restaurants, everywhere had no A/C. Luckily, it was the end of February, so the weather wasn’t too bad.

Stayed 3 nights in Feb 2025

4/10 Poor

Sheena

Traveled with group

Mar 2, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

I recommend staying at another hotel. The hotel is overpriced considering parts are under construction. The construction noise is inescapably loud and an eye sore. During our last night, the water pressure got really low in one bedroom and then started spewing out brown water. In our other room, there was no water at all. The room furnishings are also very old and dated. The front door in one bedroom was not shutting completely so maintenance had to repair it, causing us to wait in the room until they were done. The front desk lady was rude and offered no customer service. Although we booked two rooms in one reservation, they separated us in two different floors. She did nothing to give us an adjoining room. The hotel servers were very nice including Santiago near the pool. The food at restaurants are decent for an all-inclusive resort. The lobby bar cocktails were good and what you’d expect in an American hotel bar. The beach was nice but wish there were more lawn chairs out there to lay out and tan, and whale watch. The spa masseuses are great! The spa amenities are average. I would not come back to this hotel again.

Stayed 3 nights in Feb 2025

6/10 Okay

Launie, Chattaroy

Traveled with family and small children, Traveled with family

Mar 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The property was pretty nice. We booked the ocean front unit. Top of the line! It was supposed to come with a butler. He was totally useless. We would request coffee cups and they would never come. The check in was a separate area and they took forever because they wanted to upsell up on the spa. Annoying. The food was good. The kids area is adorable. The hotel is under construction. It looks like it will be nice. However it is noisy and dusty. Also next door is under construction so also noisy. They keep the hotel pretty clean but our room needed update. We paid like $18,000 for the room so we expected some great things.

Stayed 8 nights in Feb 2025