2/10 Terrible
Maria
Jul 18, 2025
Bad experience with housekeeping, they did not clean our room the second day stay and everyone made all excuses! Very very dissapointed and our last stay with Hyatt in Yokohama was so much better!
First time I heard of hotel do not clean on Wednesday? We paid for 5 people to stay and we get 3 towels? And have to request to clean and only upon request? Managers excuse was policy still same as during COVID time? Unbelievable and you carry the name Hyatt!
Never will book any Hyatt stay in the future!
Maria
Stayed 2 nights in Jul 2025