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Best Western Greater London Hotel

3.0 star property
Hotel in Ilford with a coffee shop

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Photo gallery for Best Western Greater London Hotel

Restaurant
Property amenity
Reception
Desk, blackout drapes, iron/ironing board, free WiFi
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Business services
  • 24/7 front desk

Explore the area

View in a map
60 Cranbrook Road, Ilford, England, IG1 4NH
  • Place, Exchange Ilford
    ‪3 min walk‬
  • Place, Valentines Park
    ‪3 min walk‬
  • Place, South Park
    ‪4 min drive‬
  • Airport, London (LCY-London City)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Combined shower/tub, free toiletries, towels

Standard Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 97 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Combined shower/tub, free toiletries, towels

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(12 reviews)
  • City view
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Combined shower/tub, free toiletries, towels

Standard Room, 2 Twin Beds, Non Smoking

  • City view
  • 140 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Family Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

  • City view
  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Apartment, Multiple Beds, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Apartment, Multiple Beds, Non Smoking, Balcony

  • City view
  • Sleeps 8
  • 2 King Beds

View all photos for Standard Apartment, Multiple Beds, Non Smoking, Kitchen

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Apartment, Multiple Beds, Non Smoking, Kitchen

  • City view
  • Sleeps 7
  • 3 Double Beds and 1 Twin Bed

Standard Room With Double Bed-Non-Smoking

  • Sleeps 2

Family Room

  • Sleeps 4

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Family Room

  • Sleeps 3

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About the neighborhood

Ilford

Located in Valentines, Best Western Greater London Hotel is within a 10-minute drive of popular attractions such as ExCeL Exhibition Centre and Thames River. This 3-star hotel has 41 rooms and welcomes guests with a coffee shop/cafe, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Exchange Ilford - 3 min walk - 0.2 miles
  • Valentines Park - 3 min walk - 0.2 miles
  • Ilford Cricket Club - 11 min walk - 0.6 miles
  • Ilford Golf Club - 17 min walk - 0.9 miles
  • South Park - 4 min drive - 1.1 miles

Getting around

  • Gants Hill Underground Station - 2 min drive
  • Ilford Station - 3 min walk
  • London City Airport (LCY) - 19 min drive

Restaurants

  • ‪The Great Spoon of Ilford - ‬1 min walk
  • ‪Jono's - ‬2 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Pizza Hut - ‬1 min walk
  • ‪Starbucks - ‬6 min walk

About this property

Best Western Greater London Hotel

Hotel in Ilford with a coffee shop
Guests of Best Western Greater London Hotel enjoy access to free WiFi in public areas, meeting rooms, and a conference center. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and access to locker space. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Guests can stay connected with free WiFi and wired Internet. Other standard amenities include coffee makers, desks, and free toiletries. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 7.99 for adults and GBP 7.99 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Conference center (431 square feet of space)
  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (48 inch wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of food locally-sourced
  • Banquet hall
  • Double-glazed windows
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note all reservation cancellation, modification, or amendment requests must be submitted and confirmed via email.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 100 per accommodation, per stay
  • Breakage deposit: GBP 100 per stay
  • A damage deposit of GBP 100 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately GBP 7.99 for adults and GBP 7.99 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
This property uses solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Greater
Best Western Greater London
Best Western Greater London Hotel
Best Western Greater London Hotel Ilford
Best Western Greater London Ilford
BEST WESTERN Greater London Hotel Ilford, Essex
Greater London Hotel Ilford
Best Western Greater London Hotel Hotel
Best Western Greater London Hotel Ilford
Best Western Greater London Hotel Hotel Ilford

Frequently asked questions

What's there to do within easy reach of Best Western Greater London Hotel?

This hotel is situated in Valentines, close to ExCeL Exhibition Centre, O2 Arena, and Westfield Stratford City. You'll also find Thames River and London Stadium within a short drive.

How much does it cost to stay at Best Western Greater London Hotel?

As of Feb 14, 2026, prices found for a 1-night stay for 2 adults at Best Western Greater London Hotel on Feb 15, 2026 start from $57.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Best Western Greater London Hotel?

No, there isn't parking available at the hotel.

Does Best Western Greater London Hotel have a casino on the premises?

No, Best Western Greater London Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Greater London Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Best Western Greater London Hotel?

Couples staying at this hotel will appreciate amenities like free Internet access as well as a café and a 24-hour front desk.

Are there hot tubs at Best Western Greater London Hotel?

No, this hotel doesn't have a spa tub.

Does Best Western Greater London Hotel have a restaurant with a breakfast menu?

Yes, Best Western Greater London Hotel serves to-go breakfast each morning for a surcharge from its cafe.

Will Best Western Greater London Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Greater London Hotel.

Does Best Western Greater London Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Best Western Greater London Hotel?

The closest major airport to Best Western Greater London Hotel is London City Airport (LCY), which is 6.1 mi away (19 minutes by car). Another top airport is Stansted Airport (STN), which is located 28.8 mi away (37-minute drive).

Are there rooms with balconies that I can book at Best Western Greater London Hotel?

No, there aren't any guestrooms with balconies at Best Western Greater London Hotel.

Best Western Greater London Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 74 out of 321 reviews
Rating 8 - Good. 114 out of 321 reviews
Rating 6 - Okay. 63 out of 321 reviews
Rating 4 - Poor. 33 out of 321 reviews
Rating 2 - Terrible. 37 out of 321 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Jodie

Liked: Staff & service
Quality of the hotel is reflected in the price. Staff however were helpful, polite and courteous. If I needed a hotel in this area I would use this hotel again
Stayed 3 nights in Nov 2025

10/10 Excellent

Ramesh Prasad

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel we enloyed during ours stay all great
Stayed 6 nights in Oct 2025

4/10 Poor

Peter

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great price for a overnight stay, the room was clean and the bed comfortable, and easy to navigate to from the train station. I can't for the life of me think why a room would need 18 individual plug sockets? The negative side is the rooms are small and compact with no windows for fresh air which makes the room very hot and there is no air conditioning. We where rudely awakened by building works going on directly outside our room and could also hear carpet cleaners going in the room below. The was no hot water on our arrival and through out the rest of the evening, so wasn't able to freshen up until the following morning. The staff where friendly and attentive, but overall disappointing.
Stayed 1 night in Nov 2025

6/10 Okay

Tabitha

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Staff was friendly, room was clean, very lacking in amenities. No lamps other than the bright over head lights. No temperature control other than turning radiator on or off and a couple of adjustments. Two Tiny towels, only two pillows for two people and they did give us more when asked but were kinda grumpy about it. No shampoo or conditioner. Shower gel was very watered down and the pump stopped working
Stayed 3 nights in Oct 2025

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room.
Stayed 2 nights in Nov 2025

6/10 Okay

Ibrahim

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Just okay room
Stayed 2 nights in Aug 2025

10/10 Excellent

Tina Fong Ting Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff who are flexible to accommodate customers needs.
Stayed 7 nights in Oct 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All new rooms and very clean. Still waiting for release of our deposit.
Stayed 1 night in Oct 2025

10/10 Excellent

Tina Fong Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 4 nights in Oct 2025

10/10 Excellent

DAVID

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff Very clean We stayed overnight to make a busy weekend in London,Perfect for the price. Close to Ilford station so the use of the Elizabethan line came in handy. Gants Hill station for the Central line. is a bus ride away . Overall cant fault the Hotel.
Stayed 1 night in Sep 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transportation, but very noisy. Understandably in the city and expected. Staff was really nice
We traveled to London to see John Summit
Stayed 2 nights in Sep 2025

8/10 Good

A R Ashiqur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and excellent location
Stayed 2 nights in Sep 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your bank is not from the UK. Pay in advance before you come or bring cash to pay for your stay. NonUK bank cards not accepted. That said, the stay was great. Best breakfast provided that I ever had. Staff was very apologetic about the corporate decision on cards and was extremely helpful in all other matters.
Stayed 4 nights in Aug 2025

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service

Good but wouldn’t stay here again

The staff were very friendly and helpful. The room it self, while clean was incredibly hot so it wasn’t comfortable. There were fans but all that did was push warm air around. There was also no bedside or small lighting which meant you either had a very bright overhead light on or left in darkness. It was convenient for the station and to get into London but based on not sleeping well due to the heat I wouldn’t stay here again.
Stayed 2 nights in Sep 2025

8/10 Good

Terence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and accommodating. Rooms provided to us were clean and in very good condition. I particularly appreciated the shower cubicle; easy to use with good water pressure. The coffee shop was a pleasant surprise; good coffee and service; comforting ambiance of the layout, a quiet place to relax with family. I thoroughly recommend this Hotel.
Stayed 7 nights in Aug 2025

8/10 Good

Ahmed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad reviews not accurate.

Me and my friend were looking for a cheap hotel and we found this. At first we were nervous because we had seen some bad reviews, but when we arrived we were pleasantly surprised. The staff was friendly and helpful, the room was small but it was enough for us, the room looked new and smelled new. The train station was 2 minutes from the hotel which was super helpful. Honestly, no complaints perfect for 2 people that just wants somewhere to stay
Stayed 3 nights in Aug 2025

4/10 Poor

jance

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Worse hotel

I was check in late night 2 week ago, when i do payment with credit card, front desk is told me that hotel is not accepted payment with credit card unless transfer or cash. Thanks god i have cash ready to payment 1st night. And then next morning before 11am, they keep asking me for rest payment for my another day stay. Payment system is disappointed, no ac. Stay away from room 108, next to street, very noise, people talk loud til 2am. I have to open window because no ac, totally cant sleep well for 3 night.
Stayed 3 nights in Aug 2025

8/10 Good

A R

Liked: Cleanliness, staff & service, property conditions & facilities

Great little hotel with good transport links.

Room was to a great strandard, very clean and had everything we needed for our stay. Very fast access to the rail network and a wetherspoons just one minute down the road. Staff were very freindly and made sure we had everything we needed. Only small negative was the bed was very very firm so i slept poorly. If i had stayed more than just the night i would have asked about this but as we were only here for the one night it didn't really mattet and definitely didnt affect my overall experience here Overall for the price and how close it is to the rail station i would stay there again, but perhaps ask for a duvet to lay on our matress next time which im sure the very attentive staff would have been more than happy to help us with.
Stayed 1 night in Aug 2025

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Finlo

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Elizabeth line 100m and a great Weatherspoons 100m the other way. Very good shopping all round
Stayed 1 night in Jul 2025

6/10 Okay

Rachel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hard to find as entrance is through a coffee shop! No parking but a good car park about 5 mins walk away. Reception staff very friendly and helpful. Room was very small for 3 people but was ok for one overnight stay. Area a bit iffy 😕
Stayed 1 night in Jul 2025

8/10 Good

Eliezer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a character-limited review. My family recently stayed in room 204 at the Best Western Greater London, from July 7-11. You could miss it, as it blends in so easily with its neighbourhood. Its frontage is combined with neighbouring shops. Having mostly traveled in Canada and the US, the room was small compared to our "usual" (but fully as-described). We managed with the available space. No matter the time of day, the friendly staff was ready to help with needs like keeping items cool or frozen for us (the rooms don't have mini fridge/freezers). One of the team (a manager?), Gonzalo, even personally came to handle a couple of small problems with the Wi-Fi and an unexpected odour from the toilet. They also stored our bags on our last day, so we could tour unencumbered. A small issue notable in the room is that quite a few plastic screw covers have been broken, but not replaced. I hope they'll fix that soon. It's mostly an aesthetic issue, but clean, smooth surfaces tend to look nicer than broken caps, covers, etc. More inconvenient is the lack of sufficient shelf space in the washroom. I kept my toiletries bag on the window ledge, but was constantly worried it would fall out of the downward-facing window. This was also the first time I had ever experienced a hotel without air conditioning. Once again, we knew this when we booked. Overall, BW Greater London was nothing MORE, nor less than I would expect from the Best Western nameplate. I can easily recommend it.
Stayed 4 nights in Jul 2025

10/10 Excellent

Stephen, Swindon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Looked to have been recently refurbished. Good breakfast. Pleasant room.
Stayed 3 nights in Jul 2025

6/10 Okay

Scott

Business traveler
Didn't like the fact I had to pay a£100 deposit even though I had already paid, should have been made clear when booking
Stayed 1 night in Jul 2025

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