2/10 Terrible
Dekera
Traveled with family and small children
Jun 24, 2025
Disliked: Staff & service, amenities, property conditions & facilities
Upon checking in, if you have more than one vehicle you have to pay a $5 per night parking charge. The parking lot has very minimal parking spots. I also wanted to make sure that my incidental would be refunded upon check-out because I’ve had problems in the past. The front desk lady kept repeating herself that the funds will take 3-5 business days once it’s reimbursed. News Flash, it’s now a week later, still no funds. I had to call my bank to dispute the charge even after I spoke with another front desk clerk telling me it was refunded.
Let’s get to the condition of the 2 Queen bed suite my husband booked using my Orbitz account. UTTER TRASH! The room looked unkept, the walls were very dirty and chipped, the jet tub looked like someone just rest it in its spot and threw bundo around the sides to make it stick. There were roaches in the bath tub. The area where the refrigerator sat was heavily damaged. The air conditioning did not work, it was hot like a dessert and the room smelt of mold. I did not want to be a bother as I was extremely tired from packing up and moving my home, so I settled. But when I walked into the hotel suite I was in disbelief, “I said they should be paying me incidentals.” ATROCIOUS.
I’ve stayed at Comfort Suites properties before, Kendall a few years back the room was very cozy and homely, the property was nice, I recently stayed at a Comfort suites 3 weeks ago in Melbourne again the room was nice. This one in Lantana just was not it.
Dekera
Stayed 3 nights in Jun 2025