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Sheraton Grand Krakow

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Photo gallery for Sheraton Grand Krakow

A person in a robe at a breakfast table with pastries, a drink, and a view of a building with towers.
Creator video - submitted by Tatsiana Navitskaya
An outdoor wedding setup with white chairs and floral decorations on a wooden deck, overlooking a historic building with a green spire.
Indoor pool
A room with a view of a historic building, a table with a book and a potted plant, and a lamp.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Ul. Powisle 7, Kraków, Lesser Poland, 31-101
  • Place, Wawel Cathedral
    ‪3 min walk‬
  • Place, Wawel Castle
    ‪8 min walk‬
  • Place, Main Market Square
    ‪9 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (View)

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Deluxe Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(30 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Room, 1 King Bed (View)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Grand Room, 1 King Bed (View)

8.6 out of 10
Excellent
(11 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Studio, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a city view.

Club Studio, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom

A hotel room with a large bed, a desk with a chair, a sofa, and a small table.

Deluxe Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Premium Room, 2 Twin Beds

  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Suite, 1 Bedroom

A hotel room with a large window, two armchairs, a small round table, a desk with a lamp, and a TV mounted on the wall.

Grand Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Royal Suite, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the outdoors.

Royal Suite, 1 Double Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds (View)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Deluxe Room, 2 Twin Beds (View)

9.0 out of 10
Wonderful
(18 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Room, 2 Twin Beds (View)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Grand Room, 2 Twin Beds (View)

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Kraków

Located in Kraków City Centre, Sheraton Grand Krakow is within a 5-minute walk of popular attractions such as Planty Park and Smok Wawelski Statue. This 5-star hotel has 230 guestrooms and offers an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Planty Park - 3 min walk - 0.2 miles
  • Wawel Cathedral - 3 min walk - 0.2 miles
  • Royal Road - 5 min walk - 0.3 miles
  • Wawel Castle - 8 min walk - 0.5 miles
  • Main Market Square - 9 min walk - 0.5 miles

Getting around

  • Turowicza Station - 6 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 6 min drive
  • John Paul II - Balice Airport (KRK) - 27 min drive

Restaurants

  • ‪KROMA - ‬3 min walk
  • ‪Liberty Cafe - ‬3 min walk
  • ‪KaffeBageri Stockholm - ‬4 min walk
  • ‪Kult Cafe - ‬4 min walk
  • ‪Restauracja Pod Smoczą Jamą - ‬2 min walk

About this property

Sheraton Grand Krakow

Guests of Sheraton Grand Krakow have access to an indoor pool, a 24-hour gym, and a sauna. If you drive, self parking is PLN 125 per night, or you can take advantage of the shuttle from the airport to the hotel (available 24 hours) for PLN 160 per vehicle. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and meeting rooms.
LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, espresso makers, and laptop-compatible safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Self parking on site (PLN 125 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: PLN 122 for adults and PLN 61 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Anima
  • Roof Top Terrace
  • SomePlace Else Sports Bar

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Rooftop terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (44 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 100.00 per accommodation, per night, plus a one-time cleaning fee of PLN 215
  • Dogs and cats only
  • 1 total (37 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for PLN 222.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately PLN 122 for adults and PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus PLN 215 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 222.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Krakow Sheraton
Hotel Sheraton Krakow
Krakow Hotel Sheraton
Krakow Sheraton Hotel
Sheraton Hotel Krakow
Sheraton Grand Krakow Hotel
Sheraton Grand Krakow Kraków
Sheraton Grand Krakow Hotel Kraków

Frequently asked questions

Is free cancellation available at Sheraton Grand Krakow?

Sheraton Grand Krakow provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Grand Krakow?

As of Jul 15, 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Krakow on Jul 17, 2026 start from $198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Sheraton Grand Krakow?

This hotel is situated in Kraków City Centre within a 10-minute walk of Royal Road and Wawel Castle. You'll also find Main Market Square and Planty Park less than a mile away.

Is there parking available at Sheraton Grand Krakow?

Yes, parking is offered for PLN 125 per night with in/out privileges. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Is there a spa available at Sheraton Grand Krakow?

Spa services at the hotel include hot stone massages, Thai massages, and aromatherapy.

Are there luxury amenities available at Sheraton Grand Krakow?

Yes, guests can indulge in luxuries such as an indoor pool, a garden-view restaurant, and deep-tissue massages at this hotel.

Does Sheraton Grand Krakow have a casino?

No, Sheraton Grand Krakow doesn't have a casino.

Will I find an indoor pool at Sheraton Grand Krakow?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Sheraton Grand Krakow?

This riverfront hotel offers plenty of amenities for couples including a garden-view restaurant, an indoor pool, and proposal/romance packages.

Does Sheraton Grand Krakow have a hot tub?

No, but this hotel does have a sauna.

Does Sheraton Grand Krakow have a restaurant with a breakfast menu?

Yes, Sheraton Grand Krakow serves a full breakfast for a surcharge each morning at Anima.

Will Sheraton Grand Krakow allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Sheraton Grand Krakow for a fee of PLN 100.00 per accommodation, per night. The property also provides food and water bowls.

Does Sheraton Grand Krakow have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Sheraton Grand Krakow?

The closest major airport to Sheraton Grand Krakow is John Paul II - Balice Airport (KRK), which is 9 mi away (27 minutes by car).

Are there rooms with balconies at Sheraton Grand Krakow?

No, you won't find guestrooms with balconies at Sheraton Grand Krakow.

Does Sheraton Grand Krakow have a wedding venue?

Take advantage of the wedding venue at Sheraton Grand Krakow if you plan to say "I do" during your trip.

Sheraton Grand Krakow Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 723 out of 1000 reviews
Rating 8 - Good. 210 out of 1000 reviews
Rating 6 - Okay. 49 out of 1000 reviews
Rating 4 - Poor. 9 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marek

Great hotel — clean, comfortable, and very friendly staff.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Tangenik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took an uber so I am not sure about parking. The hotel is conveniently located near shops and great sites. The staff is amazing and the facility is clean and comfy. I will visit again
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, great room, great service and great food.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Celia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent all round: clean hotel and room, polite, friendly and knowledgeable staff, good food, and great location. Have stayed before and would definitely stay again.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, clean and spacious. Staff were super friendly and welcoming. Pool and spa area was very nice.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Joeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and prompt service. Hotel is in an ideal location of krakow
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and the location was super convenient to get to all the best places Krakow has to offer. Would absolutely stay again!
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Chantelle

Liked: Cleanliness, amenities, property conditions & facilities
All of the stay was absolutely faultless. Highly recommend.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful about this hotel. Location, staff, amenities, room size and food. I recommend this hotel 100% to anyone visiting Krakow.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, amenities
Everything was very nice.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean, and very comfortable rooms! The service is always five stars.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Stanley

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and an amazing breakfast
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Michelle Eva Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Room, staff, gym and pool
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

MALCOLM

Liked: Property conditions & facilities
Wonderful hotel, brilliant food and excellent service
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great food and very friendly and helpful staff.
Stayed 12 nights in Jan 2024
Verified

4/10 Poor

Antoniette

Disliked: Staff & service, property conditions & facilities
The rooms are old - I do not like the beds because it is not a 5-star feel including the pillows, Room smells cigarette even if they said they do nor have any smoking rooms. There's no vallet parking available unlike H15. It is not a 5-star hotel. For me it is a 3-star based on my experiences with other 5 stars.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Chandrani

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the staff and location
Stayed 6 nights in Apr 2025
Verified

6/10 Okay

Ahmed

Front desk staff was very kind
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By the Vistula River, next to the Wavel Castle the Sheraton Grand couldn’t be better located. Exclusive service, excellent restaurants, nice Spa & Gym and comfortable bedrooms make it an outstanding choice we would certainly repeat !
Stayed 5 nights in Jul 2025