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The Palace Hotel Kota Kinabalu

4.0 star property
Hotel with free parking, near Imago Shopping Mall

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Photo gallery for The Palace Hotel Kota Kinabalu

Lobby lounge
Deluxe Room | 1 bedroom, minibar, in-room safe, desk
Outdoor pool, sun loungers
Exterior
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Room service
  • Parking included

Explore the area

Map
No. 1 Jalan Tangki, Karamunsing, Kota Kinabalu, Sabah, 88100
  • Imago Shopping Mall
    ‪8 min walk‬
  • Gaya Street Sunday Market
    ‪18 min walk‬
  • Suria Sabah Shopping Mall
    ‪2 min drive‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪7 min drive‬

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Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • 280 sq ft
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Palace Suite

Palace Suite | 1 bedroom, minibar, in-room safe, desk

Palace Suite

  • 68 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Palace Suite

1 bedroom, minibar, in-room safe, desk

Palace Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room(No Window)

1 bedroom, minibar, in-room safe, desk

Standard Room(No Window)

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Kota Kinabalu

Located in Downtown Kota Kinabalu, The Palace Hotel Kota Kinabalu is adjacent to All Saint's Cathedral and within a 10-minute stroll of Kompleks Karamunsing. This 150-room hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Imago Shopping Mall - 8 min walk - 0.5 miles
  • Centre Point - 8 min walk - 0.5 miles
  • Gaya Street Sunday Market - 18 min walk - 1.0 mile
  • Suria Sabah Shopping Mall - 2 min drive - 1.2 miles
  • Jesselton Point Ferry Terminal - 2 min drive - 1.4 miles

Getting around

  • Tanjung Aru Station - 5 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 16 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Peppermint A Taste Of Vietnam - ‬5 min walk
  • ‪Executive Lounge, Hilton Kota Kinabalu - ‬7 min walk
  • ‪Urban Kitchen - ‬6 min walk
  • ‪Peppermint - ‬5 min walk

About this property

The Palace Hotel Kota Kinabalu

Hotel with free parking, near Imago Shopping Mall
The Palace Hotel Kota Kinabalu features an outdoor pool, a children's pool, and a gym. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and meeting rooms.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. 2 bathrooms, dining areas, and refrigerators are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Languages

Chinese (Mandarin), English, Indonesian, Malay

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  • Restaurant
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8.0 out of 10, Very Good, 577 reviews
Promenade Hotel Kota Kinabalu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Extended parking on site (MYR 40 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: MYR 40 for adults and MYR 20 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tangerine Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • 2 private bathrooms
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MYR 150
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 10 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 40 for adults and MYR 20 for children
  • Extended parking fee: MYR 40 per night
  • Early check-in fee: MYR 150 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Palace Hotel Kota Kinabalu
Palace Kota Kinabalu
The Palace Hotel Kota Kinabalu Sabah
The Palace Kota Kinabalu
The Palace Hotel Kota Kinabalu Hotel
The Palace Hotel Kota Kinabalu Kota Kinabalu
The Palace Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

Is free cancellation available at The Palace Hotel Kota Kinabalu?

The Palace Hotel Kota Kinabalu offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to see near The Palace Hotel Kota Kinabalu?

This hotel is situated in Downtown Kota Kinabalu, just steps from All Saint's Cathedral and Kompleks Karamunsing, and within a short walk of Kompleks Asia City. You'll also find Imago Shopping Mall and Suria Sabah Shopping Mall within a short drive.

Is parking available on site at The Palace Hotel Kota Kinabalu?

Yes, self parking is offered for free at the hotel. Extended parking is available for MYR 40 per night.

Does The Palace Hotel Kota Kinabalu include a casino?

No, The Palace Hotel Kota Kinabalu doesn't have a casino.

Will I find an indoor pool at The Palace Hotel Kota Kinabalu?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at The Palace Hotel Kota Kinabalu?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at The Palace Hotel Kota Kinabalu?

No, but guests can enjoy a steam room at this hotel.

Does The Palace Hotel Kota Kinabalu have a restaurant that serves breakfast?

Yes, The Palace Hotel Kota Kinabalu serves buffet breakfast for a surcharge each morning at Tangerine Restaurant.

Will The Palace Hotel Kota Kinabalu allow pets to stay free of charge?

No, pets aren't allowed at The Palace Hotel Kota Kinabalu.

Are there connecting rooms at The Palace Hotel Kota Kinabalu?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from The Palace Hotel Kota Kinabalu?

The closest major airport to The Palace Hotel Kota Kinabalu is Kota Kinabalu Intl. Airport (BKI), which is 6.1 mi away (16 minutes by car).

Can I book a room with a balcony at The Palace Hotel Kota Kinabalu?

No, at The Palace Hotel Kota Kinabalu, there aren't any guestrooms that list a balcony.

The Palace Hotel Kota Kinabalu Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 91 out of 328 reviews
Rating 8 - Good. 139 out of 328 reviews
Rating 6 - Okay. 70 out of 328 reviews
Rating 4 - Poor. 24 out of 328 reviews
Rating 2 - Terrible. 4 out of 328 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Joanna

Stayed 2 nights in Feb 2025

8/10 Good

Deena

Stayed 5 nights in Mar 2024

10/10 Excellent

Marga indraswari, singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to start the year 2024! The service was great. The staff were super polite and friendly. The room was vast and I added with a rollaway bed without any issues - still very spacious. There’s free breakfast too. Near shopping complex just this one focused more on electronic products. Not something tourists will want to buy. Haha. Overall, I will stay in this hotel again. ❤️

8/10 Good

KWOK CHOI

Stayed 4 nights in Nov 2023

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet items get changed every few days or so, that way it's not always the same food to pick from, which is nice. We had a minor issue with our room and the hotel offered us a different room late one night. Very good hospitality!
Stayed 2 nights in Nov 2023

10/10 Excellent

Lai

Stayed 4 nights in Jun 2023

10/10 Excellent

Muhamad Firdaus bin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Only the toiletries is not refresh / change if you stay 3D 2N. This can be improve. Overall service, room, breakfast are 5 star
Stayed 2 nights in Jun 2023

10/10 Excellent

Phillip

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Property is being renovated but you do not hear any loud noises. Staff are friendly. Nice natural surroundings.

6/10 Okay

Siu Hang

Stayed 1 night in Dec 2022

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Agus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surely will stay in this hotel again. The room is clean & comfy. The staffs are friendly & helpful too. Breakfast can be improve and services are good anyway. Kids enjoy the pool and nothing that we need to complaint about. Keep up the good services!

6/10 Okay

James

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent staff service and very polite attentive staff. Excellent breakfast. Environmentally attentive. All at an excellent price range. Highly recommended and will stay there again whenever I am in that area.
Stayed 4 nights in Nov 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night but I found this hotel very good. They wanted to upgrade us to their best room, but gave a weird look when we requested twin beds. That gave me a chuckle. This hotel would be one of my top choices to stay.
Stayed 1 night in May 2022

8/10 Good

Hossin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the breakfast is not enough for us... and didn't have much choice...
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

GILDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stayed 1 night in Jul 2020

10/10 Excellent

Yinyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Property conditions & facilities
OK except the breakfast spread was limited
Stayed 1 night in Feb 2020

8/10 Good

Niran, Kuala Lumpur

Liked: Staff & service
Exterior looks spruced up. Rooms are adequate. However special touches makes up for any deficiencies. Fruits, cookies, welcome drink to name a few.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
Very Convenient location but old hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Christmas decorations
Stayed 1 night in Dec 2019

10/10 Excellent

Dmaz, Tawau

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace Hotel is my favourite place to relax. The breakfast is so heaven, many choices and very delicious.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

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