There was an old gentleman working that could not handle the guests. There was no shampoo soap,toilet paper etc. in the bathroom. We had to go up and wait just to receive these items. They allowed a bunch of teens from outside the hotel to come swim, which caused our kids to have to leave the whole point of staying was to enjoy the pool which we didn’t get to I complained and they made Them leave, but it was already too late. I wanna request at least half of a refund.